Hello, @Kreatur,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To address the problem, we have deactivated the XStore Advanced Sticky Header plugin on your website.

Should you wish to continue using this plugin, we kindly ask that you refer to our theme documentation for guidance on proper configuration and usage. You can access the documentation at the following link: (https://www.8theme.com/documentation/docs/xstore-advanced-sticky-header-plugin/).

We hope this resolution is satisfactory and assists you in managing your site effectively. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Kreatur,

Thank you for providing us with the wp-admin access to your website.

Upon review, we have identified that the issue originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site and confirmed that this resolves the problem. For your reference, we have included a screenshot in the private content area of our correspondence.

To permanently address this issue, we recommend reviewing any customizations in your child theme’s code. Please consult with your website developer to make the necessary adjustments.

Alternatively, you might consider installing a new child theme on your site. You can download the XStore Child theme here: https://www.8theme.com/downloads/

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @solyman111,

Thank you for contacting us and for using XStore.

Do you mean this: https://paste.pics/RP9IM

Excessive Scrolling Load: If you wish to disable the lazy load effect, kindly adhere to the following instructions:

a. Go to ‘Edit Page with Elementor’.
b. Move to each element’s ‘Settings of Element’.
c. Select ‘Advanced’.
d. Choose ‘XStore ajaxify’.
e. Locate ‘Lazy loading’ and switch it to ‘Off’.
f. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw. Afterward, check again.

Best regards,
The 8Theme Team.

Hello, @Kreatur,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @nihal,

Thank you for sharing the video illustrating the issue you encountered. We have thoroughly reviewed your site and are pleased to inform you that we did not find any problems.

For your reference, we have recorded a video demonstrating the functionality, which you can view in the private content area.

Frontend: https://www.awesomescreenshot.com/image/50067627?key=732f38d4116accabc65f200b124801ca

Elementor Editor: https://www.awesomescreenshot.com/image/50067662?key=eac69e6bdfa21551aa545d91c16914d4

We hope this resolves your concerns. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Yitzhak,

Thank you for providing us with the wp-admin access to your website.

We are pleased to inform you that the issue you were experiencing has been successfully resolved. We kindly ask you to clear your browser’s cache and then check your site to see the improvements.

Please note that we have temporarily deactivated the LiteSpeed Cache plugin on your site as part of the troubleshooting process. This action has addressed the issue effectively.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @luc,

Thank you for contacting us and for using XStore.

We are writing to inform you that your recent request was not entirely clear to our team. To assist you more effectively, could you please provide a more detailed description of your issue or specify your exact requirements or objectives?

Additionally, Could you please provide temporary wp-admin access? We need to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for providing us with the wp-admin access. We are pleased to inform you that the issue you were experiencing has been resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have successfully added a “Request a Quote” widget to the custom single product page layout using the XStore builders.

It appears that you are utilizing the single product builder via Elementor. To view the changes, you will need to edit the template through Elementor.

For further guidance, we encourage you to review our theme documentation, which can be accessed here: [XStore Single Product Builder with Elementor Documentation](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @khurram virk,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Awais Bhatti,

Thank you for reaching out to us with your concern.

Upon reviewing your website, we are pleased to inform you that we did not identify any issues. For your reference, we have included relevant images in the private content area.

Additionally, we noticed that your site utilizes the header builder feature via Elementor. To make any necessary edits to the header, please navigate to XStore Builders > Header Builder via Elementor. You can find detailed guidance on how to proceed by visiting the following link: (https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

We recommend checking the settings again after making the adjustments.

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @eduarte,

Thank you for contacting us and for using XStore.

1/ To solve your issue, Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

2/ To ensure clarity and accuracy in the translation process, could you kindly provide screenshots of the text you wish to translate? This will help us better understand your requirements.

For the translation, please utilize the Loco Translate plugin. We recommend reviewing our theme documentation for detailed guidance on how to proceed. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/)

Thank you for your cooperation. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Kreatur,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches.
2. Locate the “Use images from product variations” option and enable it.
3. Click “Publish” to save the changes.
4. Please review the changes to ensure the issue has been resolved.

For your reference, you may find it helpful to view the attached image which illustrates these steps. https://paste.pics/ROYDA

If the problem persists, could you please provide us with temporary wp-admin access? This will allow us to examine your settings more closely and assist you further.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @adnane,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

1/ To assist you with customizing the XStore Single Product Builder using Elementor, we kindly ask that you refer to our detailed theme documentation. You can access the guide by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Please ensure to read and follow the steps outlined in the documentation to edit and update the template according to your requirements.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Aalam,

We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

Best Regards,
8Theme’s Team