Tony Rodriguez

Hello, @DashDoor,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Should you need to remove the image highlight marked in red, kindly follow these steps:

1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Template’.
4. Proceed to ‘Edit Banner’.
5. Here, you can add or remove the image as required.
6. Ensure to update the changes once completed.

For your reference, images have been provided in the private content area.

Best regards,
8Theme Team

Hello, @MAHDAR,

Thank you for contacting us and for using XStore.

Kindly add the following custom CSS code by navigating to **XStore > Theme Options > Theme Custom CSS > Global CSS**:

.MyAccount-dashboard-buttons .btn.black {
    background-color: #2a99e1 !important;
    border: 1px solid #f82121 !important;
    color: #ffffff !important;
}

Please feel free to modify the color codes as per your specific requirements before publishing the changes.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @PurePetal,

Thank you for your response.

In order to further investigate, debug, and resolve the issue, we kindly request access to your FTP accounts. Could you please provide us with the following details in the private content area?

Best regards,
8Theme’s Team

Hello, @Drishti,

We are currently unable to access your website as the provided wp-admin login credentials appear to be invalid or not functioning. In order to assist you with hiding the country/region from the checkout page, we kindly request that you provide valid wp-admin login details in the private content area.

Once we have the correct access, we will promptly review the issue and offer the necessary support.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @PurePetal,

We are currently unable to access your website and would kindly request that you provide us with the necessary wp-admin access credentials. Please share this information in the private content area so that we can investigate the issue and offer our assistance.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @PurePetal,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @miempresaonline,

Thank you for contacting us and for using XStore.

We kindly ask you to create a new topic on our support forum to ensure a smooth process and receive prompt assistance.

To help us better understand the issue you’re encountering, we would appreciate it if you could record a video demonstrating the steps you are taking and the problem you are facing. Please upload the video to a file-sharing service of your choice and share the link with us.

Thank you for your cooperation. We look forward to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Hello, @Trektor,

We are pleased to hear that your issue has been successfully resolved.

Thank you for your patience. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @kevinkipngetich,

Thank you for contacting us and for using XStore.

Could you kindly provide the URL of the page along with your WordPress admin access in the private content area? This will allow us to review the issue and assist you accordingly.

Thank you for your cooperation.

Best regards,
8Theme Team

Hello, @mecenas666,

Thank you for your response.

Please add the next Custom CSS code in XStore > Theme options > Theme Custom CSS > Global CSS.

form.woocommerce-form.woocommerce-form-track-order.track_order {
    font-family: 'DM Sans' !important;
}

.track_order .button {
    font-family: 'Museo' !important;
}

You can change the font family as per your requirement.

We hope this helps.

Best regards,
8Theme Team

Hello, @creativesite,

We have thoroughly reviewed your website and did not encounter any issues. We kindly suggest clearing your browser cache and checking the site again. For your reference, please find the relevant images in the private content area.

Additionally, we recommend reviewing our theme documentation, which can be found here: https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

If the issue persists, to help us better understand the problem, we kindly request that you record a video showing the steps you are taking and the issue you are facing. Please upload the video to a file-sharing service and share the link with us.

We appreciate your cooperation and are committed to resolving your query as quickly as possible.

Best regards,
The 8Theme Team

Hello, @carliczyk,

Thank you for your prompt response.

Upon reviewing your website, we have identified that the issue arises due to the absence of variation gallery images. To resolve this, we kindly recommend adding the necessary variation gallery images and then checking the functionality again.

For your reference, we have provided an image in the private content area to assist you.

We hope this information proves helpful. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello, @lemc1414,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been resolved. Kindly clear your browser cache and check your website again.

We have applied a patch through the XStore patcher, which has successfully addressed the problem.

Thank you for your patience.

Best regards,
The 8Theme Team

Hello, @Drishti,

Thank you for your response.

We are currently unable to access your website as it appears to be in maintenance mode. In order to assist you further, could you kindly provide us with access to your WordPress admin panel in the private content area? This will allow us to review the issue and provide you with the necessary custom CSS code to hide the country/region field on the checkout page.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @hbsmedya,

Thank you for your response.

We have increased the memory limit to 512M, which has successfully resolved the issue you were experiencing. For your reference, please see the attached image in the private content area.

We hope this solution meets your expectations. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team