Hello, @Laurent,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you follow these steps:

1. Please delete the custom HTML2 block.
2. Activate the “Buy Now” button by navigating to Customizer Single Product Builder > Add to Cart, and then publish the changes.

After completing these steps, we recommend that you verify the changes to ensure the issue has been resolved.

For your reference, we have included a relevant image in the private content area.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @hamza,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1.

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Imran Khalid,

We are pleased to inform you that we have successfully applied the Xstore patcher, which has addressed the issue you reported. To ensure that the changes take effect, we kindly ask you to clear all cache on your system and verify the resolution.

Additionally, please proceed with activating the W3 Total Cache plugin on your site. This is an important step to enhance your site’s performance.

We hope this resolves the matter to your satisfaction. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @ravi,

You are welcome!

Best Regards,
8Theme’s Team

Hello, @dybwpath,

Thank you for reaching out to us.

We regret to inform you that we have not officially tested the “Points and Rewards for WooCommerce” plugin by WP Swings with our theme. Additionally, it is not listed among the third-party plugins confirmed to be compatible on our product’s main page. Consequently, we are unable to provide a definitive recommendation regarding its compatibility.

We suggest contacting WP Swings directly or referring to the plugin’s documentation for the most accurate and comprehensive information on compatibility issues.

Alternatively, you may consider exploring other plugins available in the WordPress marketplace that may better meet your requirements.

Thank you for being so understanding.

Best Regards,
8Theme’s Team

Hello, @Reggie,

Thank you for your response.

1/ Upon reviewing your website, we noticed that you are utilizing the Header Builder via the Customizer. Should you wish to adjust the header font size, please follow these steps:

1. Navigate to XStore > Theme Options.
2. Proceed to Header Builder.
3. Select Main Menu > Style.
4. Here, you can modify the settings as required and then publish the changes.

For your reference, we have included a relevant image in the private content area of this message.

We trust this information will be of assistance to you.

2/ It is always possible to use the shortcode [etheme_post_meta time=”true” time_details=”true” author=”true” comments=”true” count=”true” class=””] -in post content as an alternative to this option.

Please edit the post > add text block widget on top of the content > add shortcode in it and update it. Please see the images for reference in the private content area.

We hope this helps. Should you have any further inquiries, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Imran Khalid,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the functionality has been restored.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Drishti,

Thank you for reaching out to us regarding your issue with the Revolution Slider plugin. We understand that it is asking for a registration key, and we are here to assist you.

Please read detailed information about bundled plugins here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
Free versions of the WPBakery or Revolution slider or any other premium plugin just do not exist!

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

You can only download Revolution-sliders-from-XStore-Demos.zip from this page – https://www.8theme.com/downloads/ > unzip archive > find slider https://prnt.sc/00FUPguR1QB8 and Import it on your site via Slider Revolution > Manual import > https://prnt.sc/5E0VeebWM2ft

Unfortunately, if you want to import templates from the Revolution slider template library you need to buy the personal license of the revolution slider. Extra features do not come with the extended license, this is Revolution slider authors rules. We and all theme authors on the ThemeForest platform can do nothing about this.

https://www.sliderrevolution.com/documentation/layer-animations/#:~:text=To%20add%20an%20additional%20animation,animation%20for%20the%20new%20Keyframe.

Best Regards,
8Theme’s Team

Hello, @slw250@hotmail.com,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Imran Khalid,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

We have enabled the infinite scroll navigation on the Product Archive Builder via Elementor, which should enhance your site’s functionality. https://paste.pics/RW4Y1

2/ Please contact your hosting provider and ask to do the next:
– downgrade PHP version to 8.1

3/ You are welcome.

4/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser cache and then verify the resolution.

For your reference, we have provided a detailed image in the private content area of our support platform.

5/ You can access the settings via this link: https://gyazo.com/772dc60cc86f9b103cd0ebdd55ee3f64

We recommend that you upload the .json file from WordPress media and subsequently utilize it in the element settings as a Lottie Icon.

For your convenience, Lottie Icons can also be found on Google and via this link: https://iconscout.com/ -which may suit your needs.

We hope this information is helpful. If the issue persist, please always create a new topic for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best Regards,
8Theme’s Team

Hello, @regencycigaremporium,

Thank you so much for purchasing our theme and contacting our support center.

1. We kindly request that you adjust the top margin to -241 and the bottom margin to -240. Please verify the settings once these changes have been made.

2. Could you also provide screenshots with annotations indicating which HTML sections are missing from the homepage?

For us to assist you further, please provide your site’s wp-admin access credentials in the private content area of our support platform.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Amineo,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache before revisiting your site.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Mohammed Hsanin,

Thank you so much for purchasing our theme and contacting our support center.

We have reviewed your website using a personal mobile device and are pleased to inform you that we did not encounter any issues. For your reference, we have uploaded a screenshot in the private content area of our correspondence.

Should you continue to experience difficulties, we kindly ask that you clear your mobile browser’s cache and attempt to access the website once again.

If the problem persists, please inform us of the specific mobile device you are using. Additionally, we request that you provide us with access to your site’s wp-admin in the private content area. This will enable us to examine your settings more closely and assist you effectively.

Thank you for your attention to this matter. We look forward to resolving any issues promptly.

Best regards,
8Theme’s Team

Hello, @kmc,

Thank you for contacting us and for using XStore.

We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

Additionally, To assist you in displaying distinct banners for different product category pages, we have prepared a detailed instructional video. We kindly request that you view this video and follow the steps outlined therein to implement this feature effectively.

You can find the video link in the private content area designated for your access.

We trust this resource will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @JS7319,

Thank you for your response.

We have reviewed your website and noticed that you are utilizing a custom product archive layout with Elementor for your shop page. For detailed guidance, please refer to our documentation: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

To enhance your site further, you have the option to add banners for each specific product category. To do this, please create a new static block tailored to your requirements. Subsequently, you can edit the specific product category and embed the static block shortcode in the description. Ensure you save the settings after making these changes.

Additionally, we have prepared a video tutorial to assist you in this process. You can find the video link in the private content area of this message. We highly recommend watching it and following the steps provided.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team