Hello

Is anyone reading my messages? I am seeing other posts being responded to.

Hello again

For the site width… I just reimported the Niche Market demo again, and now see that the Site Width is actually set to 1770 in the SIte layout for Niche Market, so will apply that width to my Plumbing dev site. Please ignore the question regarding width. I just need to know how to restore the header for the Single Product layout page, please?

Robert

Sorry for the delay in responding. I did not know I got a reply. I had already deleted the bundled plugin and reverted to the one I was previously using, so I will go ahead and close this ticket.

Robert

Hello Olga

I can see from your screenshot, that you did not have a product specified in your setting popup, hence you are not seeing the problem. To see the problem I saw, there needs to be a product specified under Source > Product in the settings after an import of the Bathroom demo.

It has taken me a long time and a lot of trying different things, but I worked out the set of steps needed to recreate the problem. I do not give up so easily.

1) Import XStore bathroom demo.
2) Delete imported products before editing Home Page.
3) Edit Home Page
4) Edit one of the three existing Product WPBakery elements (Massive Addons). This will cause the popup settings window to hang.

The only way you are going to recreate the problem is if you delete the demo products before changing the setting to point to a new product you actually wish to sell.

The second problem is that adding a new element of type Product from Massive Addons, without setting any product and then saving can cause a WordPress critical error when saving the page.

To get around the first problem, I followed these steps.

1) Fresh import XStore Bathroom demo with the products also imported.
2) Create a product or products you actually wish to sell.
3) Do not delete imported products, and edit the Home Page.
4) Edit one of the three existing Product WPBakery elements (Massive Addons).
5) Change the Product setting to point to your own product.
6) Save the Home Page.
7) Now you can delete the imported products during the Bathroom demo import.

Whilst this workaround fixed my problem, it remains that the Massive Addons plugin still has a problem that should be addressed.

Can you please confirm if you are able to recreate the issue on your end following my steps?

If you are unable to recreate the problem, and you still need login credentials to my development site to see the problem, please let me know?

Robert

Hi Olga

Thanks for responding.

I tried adding the Massive elements, Product, to another site. When I do, the site send my admin email address a warning.

Hi!

Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

In this case, WordPress caught an error with one of your plugins, Massive Addons for WPBakery Page Builder.

First, visit your website (https://mydomain.com/) and check for any visible issues. Next, visit the page where the error was caught (https://mydomain.com/wp-admin/post.php) and check for any visible issues.

Please contact your host for assistance with investigating this issue further.

If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.

https://mydomain.com/wp-login.php?itsec-hb-token=wplogin&action=enter_recovery_mode&rm_token=OnX43IG7TXzlvzuO5r4fOL&rm_key=NvRUHsrcb5ntGHXoI8YND6

To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.6
Current theme: Xstore Child (version 0.0.1) Current plugin: Massive Addons for WPBakery Page Builder (version 2.4.7) PHP version 7.4.13

Error Details
=============
An error of type E_ERROR was caused in line 332 of the file /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php. Error message: Uncaught Error: Call to a member function get_type() on bool in /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php:332
Stack trace:
#0 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/mpc-massive/shortcodes/mpc_wc_product/mpc_wc_product.php(711): MPC_WC_Product->build_thumbnail()
#1 /home/myhostusername/domains/mydomain.com/private_html/wp-includes/shortcodes.php(343): MPC_WC_Product->shortcode_template()
#2 [internal function]: do_shortcode_tag()
#3 /home/myhostusername/domains/mydomain.com/private_html/wp-includes/shortcodes.php(218): preg_replace_callback()
#4 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode()
#5 /home/myhostusername/domains/mydomain.com/private_html/wpcontent/plugins/js_composer/include/templates/shortcodes/vc_column.php(94): wpb_js_remove_wpautop()
#6 /home/myhostusername/d

Before I send you the login for the site, can you please confirm whether or not you can add and edit the Massive Addons element, product (for a single product) without any issues on your end? I want t to eliminate the possibility that it is not just me first since I get problems on more than one site?

Robert

Note – the page import also not working for this portfolio page:

https://xstore.8theme.com/demos/marketing/portfolio/

results in the same error as mentioned previously.

I updated from XStore v7.1.3 to v7.2 just now, but still get the same errors.

Robert

Thanks for your reply, although I am somewhat disappointed to hear that these new demos won’t support WPBakery.

Robert

Hi Olga

Thank you very much. I exported the decor and scissor icon from the logo layer and imported those into Illustrator and used the Arvo typeface at 30pt bold. That did the trick. I’ll find vector versions of the icon and decor tomorrow, rather than the raster images in the PSD. Then I can resize better. Logos should always be produced in a vector-based graphics application, not Photoshop.

Best
Robert

Hi Olga

No apologies needed. It’s easy to misunderstand text communications.

Yes, I see the settings now. I changed the logo, the Xstore text and the icon, and it works fantastically. It’s a great feature for me. Perfect! ?

Thank you ever so much ?
Robert

Hi Olga

I waited for the update in the end. XStore v6.3.3 was released earlier and that has provided the solution.

Thanks ever so much! ?? ?

I’ll check out the Taskboard at some point. ??

Robert

Hi Olga

I will use vector-based icons from Flaticon and other sites and export as png for now. Figma looks interesting, but maybe useful for teams to collaborate.

Thanks for the advice.
Robert

Hi Rose

Thank you very much. Not sure how I missed that. Seems a bit obvious now. ?

Regards
Robert

Hi Olga

Thanks for explaining. I managed to get the results I wanted by making the background to the top bar transparent. There seemed to be a slight glitch doing this, but I had a workaround. Initially, I deleted the top bar background colour and saved. Since the front page had a separate header layout, I had to do this using multiple layouts and alter the home page layout. When I deleted the background in the multiple layouts, and saved the transparent background, it did not stay saved, and reverted to the white background colour. Instead, all I could to was use RGB colurs to make it white but fully transparent to get around this. This appears to be a bug in the header builder.

I had to use this colour to create transparency: rgba(255,255,255,0)

The save for the General layout did work though, just the save for the separate Home page in multiple layouts did not work.

Regards
Robert

You’re welcome.