Eva

Thanks. I will try.

Regards

I have put in for a refund request via ThemeForst/Envato. I am having to change themes for my client whom is desperate to sell their items in the run up to Christmas, they are currently losing money due to this broken theme.

The theme remains broken with latest secure versions of the plugins, and only works with the unsecured out-of-date plugins mentioned with are vulnerable to attack. I’ve patiently waited for support to get the broken theme working since I purchased it, and now am forced by my client to move on and get the refund.

Please respond with acceptance of my refund request, given the obvious problems I’ve had.

Agreed. But whilst I strongly believe that Eva Kemp is doing her best, its the theme developers that have seriously messed up here. Having bought hundreds of themes to be modified for clients, I’ve only ever come across a couple of problems where I am unable to go live because of inherent faults with the theme not being compatible with plugins it requires.

8Theme should have made this a priority, but all that’s happened so far is I was continually sent on a wild goose chase on my end to sort it out. They know full well the latest plugins break the site.

Hello Eva

You last posted on 12th November informing us that the new theme would be available on Tuesday 17th.

Its now Sunday 21st November, and the updated theme is still not yet available; please advise when it will be?

I have a finished site that can’t go live for the aforementioned security issues. My client is furious with me… and quite frankly if its not sorted, I will need a refund to go with another theme. Months have now gone by without a secure theme.

Regards

yet again no answer to an import security issue. I have a client ringing me every day to get the Ecommerce site running. they are losing money.

Are you now going to provide me with a refund and I will switch to another working Magento theme.

OK, I think I’ve cracked it by amended the css you provided earlier.

Here’s my updated version:

footer .container .widget-container .twitter-list li {
border-bottom: 1px solid #444;
margin-bottom: 1.0714em;
padding-bottom: 1.0714em;
}

blockquote.testimonials-text {
    color: #ffffff;
    font-family: 'Open Sans',sans-serif;;
    font-size: 18px;
    background-color: transparent;
    border: none;
}

blockquote.testimonials-text:after, 
blockquote.testimonials-text:before {
    display: none;
}

.testimonials-slider .owl-controls {
   background-color: transparent;
}

.testimonial-info .testimonial-author {
	color: #ffffff;
    font-family: 'Open Sans',sans-serif;;
    font-size: 18px;
    background-color: transparent;
    border: none;
}

.owl-carousel .owl-pagination .owl-page span {
    display: block;
    width: 12px;
    height: 12px;
    margin: 5px 7px;
    opacity: 0.5;
    -webkit-border-radius: 20px;
    -moz-border-radius: 20px;
    border-radius: 20px;
    background: #ff0000;
}

The problem now remaining is that I set the testimonial to be a slider, with interval in milliseconds of 8000 (alsd tried many different values), but they do not slide from testimonial to testimonial as it should do. The end user can only use the bullet point navigation control underneath to go to the next one.

Thanks.

Sorry for the delay, have been waiting for the major issue of your out-of-date plugins to be sorted, as the site does not work with latest downloads you made available. (another support request thread)

The above .css solution works well, and from your css provided I was easily able to amend the text further to my requirements.

There are two remaining issues with the testemonials.

1. The testimonial author text remains grey, how do I add css to alter the colour, size font etc for this?
2. After adding a second testimonial, the navigation controls appear, but it looks awful. There are two left and right arrows in circles. I like these, but the colour needs to be amended, how can I do that? Underneath the testimonial and author is a secondary navigation control with two bullet points on a white background. I would like this background to be transparent, and also be able to turn it off completely to be left with the left/right arrows in circles.

Please kindly advise how to achieve this?

Hope this makes sense.

Regards

…so to follow-up on the above I sent earlier.

I have now deleted the two plugins you sent me via email and installed the two that came with Classico v1.3, and the site is working again now.

Unfortunately, the site is now not secure as a result of installing outdated plugins. We were warned by Themeforest to update.

Please answer questions relating to when you expect this issue to be resolved, as the site simply cannot go live until then.

I’m seriously considering cutting my losses, getting a refund and buying an E-commerce theme that is fully updated. Have had no issues with Magento themes to date.

Eva Kemp.

No FTP access is not restricted unless you kept inputting the wrong information multiple times, your IP may have been locked out.

I myself used copy and paste with the information I provided you and was able to connect with FileZilla no problem.

Try connecting from a different IP address and using copy and paste. If you do not have a different IP address, provide me with yours so I can remove it from the IP blacklist on the servers’ firewall.

Please do not publish the IP of the development server. DELETE IT PLEASE!!! I now have top change the user login as a result of you publishing information I provided to you privately.

This is not how I expect support to act by making private details public.

Please see my private message

Sorry, please check these FTP details, error in the last one.

Eva

Thanks. I have deleted the Ultimate VC Addons plugin and rolled back to the one you sent me.

The site is still not working. Well, the front page is still not loading below the slideshow, however, now other pages like “About Us” are now loading OK.

I have also noticed that when editing the Home page, visual composer is not functioning now, and i can only see the page in text form. Whatever you sent me has broken visual composer completely it seems.

Its like the site is only loading the top section of every page. Is there a fault with the custom file “vc_basic_grid.php” that you previously sent me? This is the only other change I made since the site was last working.

Also can you confirm that the two versions of the plugins you sent me work correctly on your end?

Thanks

I have rolled back Visual Composer to 4.7.3.

My site is still not functioning. Should I also roll back Ultimate Addons for Visual Composer? The current version installed is the latest, Version 3.13.7. Please send previous known working version of this file?

At the moment, when viewing pages nothing is shown below the header of pages of below the slideshow on the front page.

… following on from my above post…

In addition to nothing loading on the Home page below the slideshow, also nothing is loading on other pages below the header area.

I have noticed that in the pre-footer area, the demo (and my site) uses Footer Variant 1. In this, it uses the element “Woo Product List” which is also deprecated. I disabled this loading by deselecting it from Appearance -> Widgets -> Pre Footer Area ->

It did not solve the problem?

I need to know what other possible elements from your demo content that are causing the problem?

If your clients import your demo, then we should expect it to work as described. I simply don’t believe that the site is not displaying anything under the header area simply because of deprecated elements. There is another issue since the plugin updates I mentioned.

Please help???

They are exactly the same credentials I provided last time on another thread which worked for you.

I have just checked myself, and the WordPress login works as I provided it. I used copy & paste from the above. You need to use copy & paste too.

Please note that the admin username is two words with a space in. You may have only been typing the first word, which is not what was intended. After checking myself, I can confirm the mistake is your side.

Also note that the WordPress login uses a Google Captcha, so please do not ignore this either.