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Viewing 30 posts - 1 through 30 (of 48 total)
  • Avatar: SBB
    SBB
    Participant

    ok thanks 🙂 then its clear. We can close this, thanks for your help!

    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Apologize for late reply.

    Yep that helped and works. However seems only pictures displayed are only where is one photo and seems if there is album it don’t show despite check box at option “Show everything except album and video posts” is not checked.

    Any trick for that?

    Thank you,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Tomas here. Earlier message was written by developer who help us to maintain, keep page updated. He could not know that part of the code wasn’t originally part of the function.php i guess as he wasn’t working with us back then. 🙂

    But I have also not explanation, how “//Remove Query Strings From Static Resources ” got there. We have contracted Kraken for speed automatization in the past, maybe was added then. Either way, I disabled Remove Query Strings From Static via menu, enabled Total cache and autoptimization and seems it works again. Code for cookie accept I will have to ask someone to check.

    One things till not work – instagram slider at bottom of page. It gives error “Error: Undefined error”. Could you please advise?

    Thank you,
    Tomas

    Avatar: SBB
    SBB
    Participant

    One more thing I found out:

    our original X-Store Child Theme had this function in functions.php:

    //Remove Query Strings From Static Resources 
    function smartwp_remove_query_strings_from_static_resources( $src ) {
      if( strpos( $src, '?v=' ) ){
        $src = remove_query_arg( 'v', $src );
      }
      if( strpos( $src, '?ver=' ) ){
        $src = remove_query_arg( 'ver', $src );
      }
      return $src;
    }
    add_filter( 'script_loader_src', 'smartwp_remove_query_strings_from_static_resources', 999 );
    add_filter( 'style_loader_src', 'smartwp_remove_query_strings_from_static_resources', 999 );
    
    // Add mailchimp integration
    add_action('wp_head', function() {
    	?>
    	<script id="mcjs">!function(c,h,i,m,p){m=c.createElement(h),p=c.getElementsByTagName(h)[0],m.async=1,m.src=i,p.parentNode.insertBefore(m,p)}(document,"script","https://chimpstatic.com/mcjs-connected/js/users/ba7e51eafdcb61b2943699529/cbf3f511c5104a42d1d457e3e.js");</script>
    	<?php
    });

    Which also causes the same issue.

    When removed from functions.php, and your Remove Query Strings From Theme Static Resources is turned on, the same issue.

    Basically, your theme or jscomposer doesn’t like query strings removed for some reason.

    Avatar: SBB
    SBB
    Participant

    I believe I found the culprit:

    when I deactivate “Remove Query Strings From Theme Static Resources” in the Speed Optimisation section of the Customizer, everything works again.

    Avatar: SBB
    SBB
    Participant

    This is the error we see, does this mean anything to you?

    Uncaught TypeError: Cannot read properties of undefined (reading 'currentTheme')
        at window.vc_rowBehaviour.window.vc_rowBehaviour (js_composer_front.min.js:10:9014)
        at window.vc_js.window.vc_js (js_composer_front.min.js:10:659)
        at HTMLDocument.<anonymous> (js_composer_front.min.js:10:20071)
        at e (jquery.min.js:2:30038)
        at t (jquery.min.js:2:30340)

    Only happens when the XStore Child theme is activated (even a fresh new one I downloaded from your Downloads section, no modifications).

    Seems that JsComposer (WPBakery builder) doesn’t know how to read your Child Theme?

    Avatar: SBB
    SBB
    Participant

    Switching to the default Twenty Twenty Three theme helps – the content shows.

    Switching to the parent X-Store theme also works, so investigating the X-Store Child theme and it’s customisations as that seems to be the issue here.

    Avatar: SBB
    SBB
    Participant

    I can confirm that the WPML issue was separate – WPML 4.5.11 version has issues with WP 6.1, but now we have updated WPML to 4.5.12, confirmed to work with WP 6.1 and content still doesn’t show.

    Even when we deactivate all WPML plugins, content doesn’t show.

    At 1am CET on the 7th of November, we have updated these:
    – WordPress to 6.1
    – X Store theme + X core plugin to their latest versions
    – plugins:
    GDPR Cookie Compliance
    MC4WP: Mailchimp for WordPress
    Really Simple SSL
    W3 Total Cache
    WooCommerce
    WP Maintenance Mode & Coming Soon

    Neither of these plugins should interfere with WPBakery page builder displaying content, so it still seems like an X-Store issue.

    Avatar: SBB
    SBB
    Participant

    Forgot to add WPML error which came to mail – attached in private content.

    Please contact administrator
    for this information.
    Avatar: SBB
    SBB
    Participant

    done 😉

    Avatar: SBB
    SBB
    Participant

    Seems issue was woo commerce, as after latest update it started work. Thanks 🙂

    Avatar: SBB
    SBB
    Participant

    Thanks Olga,

    Not sure why they were removed but after you put values back it looks much better 🙂 thank you.

    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Olga,

    They disabled that http cache option I mentioned that should cache only 10 minutes and instagram feed works now! I will clarify with them how it works 🙂

    Any advise about my original point 2) please? Can I somehow adjust size of that window?

    2) in shop, quick view window scale is a bit weird on PC, Before I was able to fully see product info, now it doesn’t display full content but looks like just cut – but yes you can scroll down. However on big monitor it looks odd, as quick view could display full content.

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Thanks Olga, so far i know there is http cache which cache .js on hosting site but that should cache only for 10 minutes.

    I reached out to them now to see if there is some other server cache which can influence this.

    I tried also remove instagram API on web and add it back again, but did not helped either.

    I will let you know once i have answer from webhosting provider.

    Avatar: SBB
    SBB
    Participant

    Also. maybe good to mention that yesterday we updated PHP to 7.4 as seen xstore was giving us warning it is required. Instagram feed and quick view was behaving same on version 7.3 and 7.4.

    However we just observer our online payments with credit card plugin were failing so had to downgrade now back to 7.3.

    What we should expect not working from xstore if we run PHP version 7.3 please?

    Update: on our sub test domain, instagram feed works fine with older xstore version 8.0.9 and wocommerce 5.8.0

    Avatar: SBB
    SBB
    Participant

    Hello,

    We use only w3 total cache. We used CDN in past but it is disabled and not longer used.

    Did you just disabled our total cache now?

    Avatar: SBB
    SBB
    Participant

    Hi Olga,

    Thanks works fine now. May I know how did you fix it? I see that to Ankush you advised to remove xstore core plugin and install again but I believe we had running latest one?

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Apologize for late reply, login details in private area.

    Please contact administrator
    for this information.
    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Thank you very much! Working perfectly 🙂

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Thanks Rose, i will try and if no luck will open a new topic.

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hi Olga,

    Its was still there but i found out that it was in Extra/preload of autoptomize plugin. Once i deleted it its gone for good.

    I have one more question please, should i open new topic or can we handle in this one?

    Slider on main page somehow stopped working yesterday and wasn’t showing pictures – however I wanted to get rid off it anyway as it is slow and replace just by picture with heading and button. However I struggle to make it responsive on mobile. Could you advise? If need credential still valid. For the moment I set it as none visible on mobile as image neither button and heading was scaling to fit in.

    Cheers,
    Tomas

    thanks,
    tomas

    Please contact administrator
    for this information.
    Avatar: SBB
    SBB
    Participant

    Hi Rose,

    Sorry for late reply, its working fine, thank you very much.

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hi Olga,

    My apologize, messed up. See new info in private content area, should work now I hope – I have tested it and could log in 🙂

    Cheers,
    Tomas

    Please contact administrator
    for this information.
    Avatar: SBB
    SBB
    Participant

    Hello,

    Please see private area for details.

    I see this fontawesome-webfont.woff2 within preload in for theme, so i assume theme utilize it, I am just not sure if I need it. In GTmetrix it sometime take up to 1 second to load, what seems to be quite a lot for me, considering its only 75kb. I seen that other people were looking to this and had same question on this forum, but haven’t seen an answer how it ends.

    Also seen recommendation to load this fontawesome from cloudflare servers – replace it in with https://cdnjs.cloudflare.com/ajax/libs/font-awesome/5.15.3/css/all.min.css

    Is that something what would work?

    Cheers,
    Tomas

    Please contact administrator
    for this information.
    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Thanks, i have tried that but that doesn’t help. I have cleared TotalCache, Autooptmize and also Cloudflare cache but it is still here:

    This one is coming from theme, so I still wonder where it is used?

    https://prnt.sc/10sq39j

    Look it is actually loading twice as I can see it 2nd time from Yith Wishlist, but here I at least guess this is due wishlist icon:

    https://prnt.sc/10sq53k

    Thanks,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Hope you doing good. Check or change ? 🙂 Should i change code originally provided to this new one?

    Thank you,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    Thank you very much, seems it now works flawless. So before I upgrade production site, I need active header builder and make my menu in order to make sure that works?

    Cheers,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Rose,

    thanks for answer. was a bit expecting it. But tell me please, how come that until last update it worked just fine? Please don’t take me wrong, I fully understand that you can’t support custom modifications on child theme. But on other side, there were no changes on child theme for almost year and it start cause issues after last theme update, so it indicate for me that something has been change in parent theme what affected child theme as well? On production we still ran older version and there is no issues. You had to do some changes in last update, is there some detail release notes what has been touched?

    Or do we have to pay each time you change something to developer to check all custom code in child theme despite nothing has been changed there? I thought that child theme is for this purpose to keep custom modification and not to cause issues.

    For header menu I see there is message “These options will be deprecated in 41 days. We recommend you to use Header Builder.” does it mean that after those 41 days there will be some update and I need to build menu from scratch as you mention or will existing setup somehow automatically moved?

    Thanks,
    Tomas

    Avatar: SBB
    SBB
    Participant

    1) yes, with parent theme it does not seems to happen. However in custom CSS modification I could not see what it could it cause(but i haven’t installed theme :))
    2) I will have to read this, interesting with parent theme something was shown from instagram
    3) Yes menu is not too long but we have never enabled such a option, it just happen previous update. Also I can’t see it in the menu options: https://imgur.com/a/c2OxZKJ Interesting is also that when you EDIT it, you can’t see that menu(or what it is)
    4) Already tried, can’t find untranslated string like that but will try WPML support then 🙂

    thanks,
    Tomas

    Avatar: SBB
    SBB
    Participant

    Hello Olga,

    My apologize, didn’t seen that my provider enabled this. I have disabled it now so you should be able to login.

    Cheers,
    Tomas

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Viewing 30 posts - 1 through 30 (of 48 total)

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