Forum Replies Created

Viewing 30 posts - 31 through 60 (of 63 total)
  • Avatar: Skye
    Skye
    Participant
    August 22, 2020 at 13:18

    I am so sorry, I may have given you the wrong website URL because of auto-complete. . I have added screen shot of all the details in the private area. Plus I have turned off the maintenance mode in case that also helps.

    URL of the login page…
    http://littlebirdfabrics.co.uk/wp-admin/

    URL of a product below…
    http://littlebirdfabrics.co.uk/shop/craft-cotton-company-miffy-bedtime/

    Many thanks

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 14:07

    Apologies for not progressing this sooner, I was focused on some other issues.

    Please note what I’m really looking for is the plug-in to work with the theme, ie when selected to remove the +/- symbols on the product page, cart etc they they are gone, but of course they are still there by default if this option is not selected in the plug-in. I have different products, some need the plug in, others don’t which the premium version of this plug-in allows but I’m not comfortable purchasing it if it isn’t compatible with the theme.

    The plug in is ‘W’PC Product Quantity for WooCommerce’

    Many thanks

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 14:00

    My apologies please try the details in the private area

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 13:58

    Thank you for such a quick reply. I have added the code provided, and it does remove the breadcrumbs from the blog page, but doesn’t leave gap between the header and page contents and also doesnt remove breadcrumbs from the blog page itself. Sorry!

    https://prnt.sc/u3hik1

    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 13:51

    My apologies, have added new log on details in private area.

    I have tried turning “Fixed add to car message” on and off and it does bring the cart to the right hand side of the screen.

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 21, 2020 at 13:41

    Thank you for the update.

    I saw on another support forum post that I am control breadcrumbs on a blog or even post level (see pic in private area). I would like to know how to turn off breadcrumbs for the blog only but I can not find this option as per the previous advise.

    Many thanks

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 19, 2020 at 21:30

    Hi, my apologies for not following this sooner, I was prioritising getting the website to actually work.

    1) I’ve added the access codes in the private area. The error message was site wide and has been fixed.

    2) I’ve added the subject field on top of the message field.

    3) The way the contact form works is exactly like the demo and I assume how it is intended to work, so not an error, however I find the layout and error message unclear. I have tried to create a form from scratch to try and get a ‘boxed field’ form but I still get the same format in xstore.

    Firstly the location of each of the “titles” of the sections isn’t consistent. The ‘subject’ (added by me) and ‘message’ maybe could be in the centre of the area to type in
    https://prnt.sc/u2fyh5

    Secondly, could the error messages be aligned to the box they are referring to? See pic below.
    https://prnt.sc/u2frh0

    Many thanks.

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 19, 2020 at 19:35

    Of course, thank you, I’m sure it will be something simple. Please find details in the private area.

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 19, 2020 at 19:33

    I wasn’t sure what the double hear icons are. But just updating the theme and plug-ins seem t do the trick and now I can get the products with variations into the wishlist. I will close this thread.
    Thanks you.

    Avatar: Skye
    Skye
    Participant
    August 18, 2020 at 11:26

    Hi, thank you for your help, this issue seems to be fix after solving other areas on a different thread. Looks like the errors were related. So I am closing this.

    Avatar: Skye
    Skye
    Participant
    August 18, 2020 at 09:25

    Thank you, we seem to have solved it with the host provider, so lets see how long before I break it again!

    Avatar: Skye
    Skye
    Participant
    August 14, 2020 at 18:55

    ok, I’m getting frustrated as the memory limit is over 300MB.

    However please be careful as it was 8theme that asked me to in another thread relating to these errors to change the theme to store front and check again.

    Avatar: Skye
    Skye
    Participant
    August 14, 2020 at 14:13

    Hi, thank you for your advice. We have been talking to the host provider and have found a location where the memory allocation hasn’t been increased so that has now been done.

    The error is still there when doing the following….
    “Appearance->Customise”
    “Xstore->theme options” (there are actually two theme options in the dashboard which is very strange – see pic in private area)
    “Xstore->Head Builder”
    “Xstore->Single Product Layout Builder”

    But the following is working…
    I can upload a photo – which I could NOT do on Tuesday
    I can edit the website front end and back end using WP Bakery Page Builder (I have added a new the photo to the home page (which I could NOT do on Tuesday).
    ……

    This suggests to me there is something going funny with Xstore as the functions that are causing the error are connected.

    Can I please ask you to have another look this afternoon if possible?

    Access details provided previously will still work.

    Many thanks,

    UPDATE: If we deactivate the plugin “xstorecore” we are no longer getting the errors described above. Again suggesting something wrong with the theme/plugin somewhere. We also deactivated xstore theme and activated Steorefront as suggested previusly….no errors.

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 13, 2020 at 12:19

    I got the server error logs for the 11th, 12th and 13th! Sorry there are so many, all except for the one this morning at 10:08am, are from other websites hosted on the same server. I believe this was an error that must have occured when someone from 8theme, I assume when they updated the plug-ins.

    [Thu Aug 13 10:22:40.546151 2020] [:error] [pid 3364956:tid 47771894408960] [client 192.95.30.59:54980] File does not exist: /data03/c6485446/skilog.co.uk/wp-login.php
    [Thu Aug 13 10:08:24.973249 2020] [access_compat:error] [pid 3345900:tid 47771898611456] [client 82.71.205.3:37174] AH01797: client denied by server configuration: /data03/c6485446/littlebirdfabrics.co.uk/wp-content/uploads/woocommerce_uploads/, referer: http://littlebirdfabrics.co.uk/wp-content/uploads/woocommerce_uploads/
    [Thu Aug 13 08:43:27.329021 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:27.075596 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:25.876215 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:25.623911 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:25.364621 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:24.141944 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:23.404046 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:23.148230 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:43:22.830960 2020] [:error] [pid 3118488:tid 47771990112000] [client 132.232.27.49:62148] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:42:56.678263 2020] [:error] [pid 3086748:tid 47771994314496] [client 132.232.27.49:60997] File does not exist: /data03/c6485446/public_html/wp-login.php
    [Thu Aug 13 08:39:13.411354 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:13.158279 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:12.906511 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:12.461315 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:12.210015 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:11.957561 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:11.705001 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:11.453547 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:11.201515 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:10.949745 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:10.688900 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:10.437471 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:10.182072 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:09.925015 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:09.671158 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] client denied by server configuration: /data03/c6485446/public_html/
    [Thu Aug 13 08:39:05.195027 2020] [:error] [pid 3086781:tid 47771890206464] [client 148.70.7.7:54303] File does not exist: /data03/c6485446/public_html/wp-login.php
    [Thu Aug 13 08:21:27.200774 2020] [:error] [pid 3126390:tid 47771990112000] [client 104.131.13.221:41566] File does not exist: /data03/c6485446/public_html/adminer-3.1.0.php
    [Thu Aug 13 08:21:27.168627 2020] [:error] [pid 3086781:tid 47771994314496] [client 104.131.13.221:41560] File does not exist: /data03/c6485446/public_html/adminer-3.1.0.php
    [Thu Aug 13 02:00:11.672699 2020] [:error] [pid 2822675:tid 47771894408960] [client 82.71.205.9:35612] client denied by server configuration: /data03/c6485446/skilog.uk/.well-known/pki-validation/2428E2398C3F1E389D940315AA719B24.txt
    [Thu Aug 13 02:00:11.630705 2020] [:error] [pid 2792126:tid 47771894408960] [client 82.71.205.9:35610] client denied by server configuration: /data03/c6485446/skilog.uk/.well-known/pki-validation/20AA1BA0FC7D40CB2F8E17F33EBD19A0.txt
    [Wed Aug 12 20:08:53.367579 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:53.120886 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:49.520217 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:48.715888 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:48.469149 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:48.222994 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:47.467347 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:47.217289 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:46.969990 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:46.723879 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:46.466008 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:46.218837 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:45.969922 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:45.723129 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:44.073748 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] client denied by server configuration: /data03/c6485446/public_html/
    [Wed Aug 12 20:08:41.093721 2020] [:error] [pid 2536143:tid 47771992213248] [client 129.28.85.212:61213] File does not exist: /data03/c6485446/public_html/wp-login.php
    [Wed Aug 12 14:27:37.081008 2020] [:error] [pid 2231326:tid 47771898611456] [client 159.89.49.52:43898] File does not exist: /data03/c6485446/public_html/adminer-3.1.0.php
    [Wed Aug 12 13:50:53.386554 2020] [:error] [pid 2231318:tid 47771983808256] [client 159.89.49.52:35576] File does not exist: /data03/c6485446/public_html/adminer-3.1.0.php
    [Wed Aug 12 02:00:06.061952 2020] [:error] [pid 1544880:tid 47771990112000] [client 82.71.205.9:33856] client denied by server configuration: /data03/c6485446/skilog.uk/.well-known/pki-validation/6FF2424EFC3245E5D75F93542BC8A4A8.txt
    [Wed Aug 12 02:00:06.025893 2020] [:error] [pid 1437290:tid 47771886003968] [client 82.71.205.9:33854] client denied by server configuration: /data03/c6485446/skilog.uk/.well-known/pki-validation/AC7570E5545EA1A5F44F0771B04BA13A.txt
    [Tue Aug 11 15:12:48.250972 2020] [:error] [pid 908000:tid 47321855371008] [client 207.46.13.121:7084] File does not exist: /data03/c6485446/recip.co.uk/page.php
    [Tue Aug 11 06:34:29.079259 2020] [:error] [pid 178655:tid 47321851168512] [client 167.71.93.65:37534] File does not exist: /data03/c6485446/public_html/adminer-3.0.0.php
    [Tue Aug 11 06:34:29.011472 2020] [:error] [pid 178657:tid 47321838561024] [client 167.71.93.65:37526] File does not exist: /data03/c6485446/public_html/adminer-3.0.0.php
    [Tue Aug 11 06:34:24.154166 2020] [:error] [pid 408656:tid 47321853269760] [client 167.71.93.65:36854] File does not exist: /data03/c6485446/public_html/adminer-3.0.0.php
    [Tue Aug 11 06:34:24.096258 2020] [:error] [pid 178755:tid 47321849067264] [client 167.71.93.65:36850] File does not exist: /data03/c6485446/public_html/adminer-3.0.0.php
    [Tue Aug 11 06:22:46.355129 2020] [:error] [pid 178656:tid 47321842763520] [client 160.119.248.147:54390] File does not exist: /data03/c6485446/public_html/xmlrpc.php
    [Tue Aug 11 00:53:12.566813 2020] [:error] [pid 83820:tid 47321849067264] [client 167.71.93.65:35854] File does not exist: /data03/c6485446/public_html/googlemaps/adminer-3.0.0.php
    [Tue Aug 11 00:21:49.013310 2020] [:error] [pid 83819:tid 47321825953536] [client 207.180.255.81:55819] File does not exist: /data03/c6485446/public_html/new.php
    [Tue Aug 11 00:21:48.692729 2020] [:error] [pid 83911:tid 47321851168512] [client 207.180.255.81:55508] File does not exist: /data03/c6485446/public_html/mini.php
    [Tue Aug 11 00:21:47.495349 2020] [:error] [pid 83821:tid 47321840662272] [client 207.180.255.81:54453] File does not exist: /data03/c6485446/public_html/new.php
    [Tue Aug 11 00:21:47.492008 2020] [:error] [pid 83819:tid 47321828054784] [client 207.180.255.81:54356] File does not exist: /data03/c6485446/public_html/mini.php

    Avatar: Skye
    Skye
    Participant
    August 13, 2020 at 11:30

    Yes no problem, Can I check do you mean the 11th and 12th Aug or 12th and 13th Aug?

    Avatar: Skye
    Skye
    Participant
    August 13, 2020 at 10:59

    Hi, I have done as requested and updated max input vars.

    However I believe I found the error early this morning, I found a particular plug-in that was creating the issue. When I deactivated the plugin the error went away (and came back again when I reactivated the plug in!). Everything seemed to be working fine.

    Since, I’ve been experiencing some really strange things, I believe this was yourselves working in the background. It also seems someone from 8theme has updated wordpress to 5.5 which I was not intending to do until the reported bugs had been fixed.

    I updated the offending plug but then decided to delete it and I am now getting a new error (pic in private area) with the same action “Action Appearance->Customise”

    So back to square 1!

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 12, 2020 at 17:22

    Hi, I am so sorry, it was my fault. Please try again with the same details.

    Thank you

    Avatar: Skye
    Skye
    Participant
    August 12, 2020 at 14:38

    Hi, thank you, details requested provided in the private area.

    Many thanks

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 12, 2020 at 12:56

    Hi, thank you for the response, I have updated both the theme and the plug-in as advised and the same action “Appearance->Customise” results in the same error message.

    Avatar: Skye
    Skye
    Participant
    August 8, 2020 at 14:54

    Thank you

    Avatar: Skye
    Skye
    Participant
    August 8, 2020 at 00:14

    Thank you so much for this, it worked! I was able to change the button colour and font to match the existing button, which is great. However when hovering over the existing button it changes to a lighter shade of the colour (that I’ve specified). See the bottom button in the photo. In your code it changes to green. How do I get it to change to the shade in the picture, is it an opacity setting?

    Many thanks. I actually feel like I’m getting somewhere with the website now, even though the homepage still looks very much like your demo!

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 6, 2020 at 21:20

    Hi, thank you, I need to provide an email to set up a new user, is there one I can use? Otherwise I guess I could use my email as I can add the user name and password into the private area.

    Can I ask what will be uploaded by the FTP?

    Avatar: Skye
    Skye
    Participant
    August 6, 2020 at 20:12

    Please can I asked if I can change the theme without messing up what I have already done with xstore?

    Many thanks

    Avatar: Skye
    Skye
    Participant
    August 5, 2020 at 17:32

    Hi, I have checked in Woocommerce > status and the memory status 384MB (see photo) which is more than I expected actually, but more than the error message is saying it needs, which, I’ll be honest, confuses me!

    I haven’t seen anything that doesn’t seem to be working on the front end, but it is a shame that it wouldn’t be useable.

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 5, 2020 at 17:11

    Thank you very much I’ll give it a go.

    Avatar: Skye
    Skye
    Participant
    August 5, 2020 at 16:10

    Ok, I don’t suppose someone could advise how I could get it like this? I have included a photo of another xstore website. This looks a lot more user friendly.

    Sorry I don’t know how you get the link to the photos!

    Many thanks

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 5, 2020 at 16:07

    Hi,

    Yes that has been added as per your previous communication, photo included.

    The error logs are recording the following when the error is returned when trying to edit with WP Bakery while Massive Addons plug in is activated. So memory was increased to 256 which should be plenty and this did not solve the problem

    05-Aug-2020 10:11:37 UTC] PHP Fatal error: Out of memory (allocated 77377536) (tried to allocate 10260480 bytes) in /data02/c6485446/littlebirdfabrics.co.uk/wp-includes/functions.php on line 4609

    So I am now out of idea’s. It does seem to be connected to the Massive Addons plug-in however the solution from the owners have not fixed the issue.

    In the short term can you please tell me what features of the xstore theme needs Massive Addons plugin?

    Thank you

    Please contact administrator
    for this information.
    Avatar: Skye
    Skye
    Participant
    August 5, 2020 at 10:03

    Thank you for your responses, I am almost certain there was a button to link to the cart page when I installed the theme.

    Avatar: Skye
    Skye
    Participant
    August 4, 2020 at 21:01

    Hi, thank you for your response and my apologies for the delay in getting back to you, I have been trying changes suggested by the link you provided and by the hosting company and I am still getting the same error when Massive Add Ons plug in is activated. I will send over what has been changed and tried for your review.

    Many thanks

    Avatar: Skye
    Skye
    Participant
    August 4, 2020 at 20:59

    Hi, thank you for you reply, as I said in an earlier message, it is only for some of the listings.

    The third party premium plug-in allows this selection and hides the +/- but for some reason this isn’t working with this theme and I dont really understand why as this is a standard woocommerce feature.

    Thank you.

  • 1 2 3
    Viewing 60 results - 31 through 60 (of 63 total)
Viewing 30 posts - 31 through 60 (of 63 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.