Replies by sergeantmaster

Forum Replies Created

Viewing 20 posts - 1 through 20 (of 20 total)

sergeantmaster

Participant

January 4, 2024 at 12:20

1.) First, due to increasing the width, the close button is getting hidden in the mobile side menu bar. We already need a code for the close button inside the menu bar.

2.) The thing is, we want to change the loading animation for the entire site.

The animation on this site uses http://prntscr.com/cwqf3d.

#378539 Copied In reply to: Assistance Needed: Mobile Sidebar Width and Add-to-Basket Animation Requests

sergeantmaster

Participant

January 4, 2024 at 08:30

Login Credentials in Private Tab!

Please contact administrator
for this information.

#378504 Copied In reply to: Assistance Needed: Mobile Sidebar Width and Add-to-Basket Animation Requests

sergeantmaster

Participant

December 25, 2023 at 15:21

Hello 8themes support team,

I would like to express my appreciation for your excellent support. I’m impressed with the prompt and effective resolution of the issues. Is there any way to rate your support 10 out of 10 on any platform? Thank you for your outstanding assistance. Greatly appreciated!

Best regards.

#377630 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 15:16

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

Image Link: https://imgur.com/a/1oLFLQ9

#377627 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 15:13

Thank you, Look at my Second Prompt request!

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

#377623 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 14:46

You didn’t answer these Additionally, I’d like to inquire about why theme updates are not available automatically.

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

Image Link: https://imgur.com/a/1oLFLQ9

Thank you.

#377619 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 14:16

Image Link to fix Common errors while connecting to an FTP account

https://imgur.com/a/5nuyFG5

#377617 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 14:14

Here are FTP Account Details:

Please contact administrator
for this information.

#377616 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 13:47

Hello 8themes Support,

I recently applied the latest theme update, but I’ve noticed that the social authentication option is still missing in the admin panel. Additionally, I’d like to inquire about why theme updates are not available automatically. Could you please investigate and address the issue with the missing social authentication tab? Thank you for your assistance.

Image Link: https://imgur.com/ssQRtXX

#377614 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

December 25, 2023 at 11:15

Tried Everything above still the problem persists. I request you to check by logging in with the above credentials on the WordPress dashboard..

#377593 Copied In reply to: Social Authentication Tab Goes Missing in Xstore Dashboard

sergeantmaster

Participant

November 12, 2023 at 16:30

Hello X Store admin,

I have Implemented Storefront theme still the blank media images problem at website backend as well as front end pages and product pages and loading from different devices. I don’t know what’s causing these issue. Sometimes some images of display good but some images display blank why these problem.

Several time I have cleared Browser Cache still the problem exits.

Please look after these issue.

Is there any other way to communicate so that I can share live screen recorded video to you.

Please contact administrator
for this information.

#373535 Copied In reply to: Urgent: Media Images Display Issue on Website Pages, Media Libary with Blank Images, Product Gallery

sergeantmaster

Participant

November 12, 2023 at 14:32

There is a problem image shows blank on some products and on some products it is good, Even on pages. Try to check the website in the Incognito window you will see blank images on the website.

https://shoeden.co.in/shoe-den-indias-top-shoe-rack-manufacturer-mehar-industries/

Try to check the Website on Windows Chrome Browser in Incognito Window or Mobile.

Please Solve these issue!

Please contact administrator
for this information.

#373517 Copied In reply to: Urgent: Media Images Display Issue on Website Pages, Media Libary with Blank Images, Product Gallery

sergeantmaster

Participant

November 12, 2023 at 12:10

I Have a Deactived Cache Plugin still problem exits its due to your latest updates.

I hope this message finds you well. I’m reaching out regarding some ongoing issues with my website. I’ve encountered difficulties despite my efforts to troubleshoot, and I believe it might be related to the recent update of the Xstore theme.

I want to clarify that my website is not under maintenance, but I’m using a “coming soon” page instead of the home page. I’ve ruled out the LiteSpeed Cache plugin as the cause by deactivating it, yet the problem persists.

I appreciate your efforts in resolving this matter promptly. Could you kindly check the latest update of the Xstore theme and its compatibility with my setup? Additionally, I have double-checked the login credentials to ensure their accuracy.

Your assistance in resolving this issue is highly valued. Thank you for your understanding.

Please contact administrator
for this information.

#373509 Copied In reply to: Urgent: Media Images Display Issue on Website Pages, Media Libary with Blank Images, Product Gallery

sergeantmaster

Participant

November 12, 2023 at 09:35

Urgent Support is Needed Waiting for your Response!

It seems there might be a conflict between the latest update of the XStore theme and its core plugin. Additionally, there might be compatibility issues with the LiteSpeed Cache plugin or other factors affecting the media display.

Given the urgency of the matter, we kindly request your prompt attention to resolve these issues. I have provided both WordPress and FTP details for your reference.

Thank you for your swift action in addressing this matter.

Images not Displaying even in backend: https://shoeden.co.in/wp-content/uploads/2023/11/Sales-Booster-Images.png

#373487 Copied In reply to: Urgent: Media Images Display Issue on Website Pages, Media Libary with Blank Images, Product Gallery

sergeantmaster

Participant

October 26, 2023 at 09:07

Huge disappointment with your late Support and replies!

#371598 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

sergeantmaster

Participant

October 24, 2023 at 19:03

Addressing Website Issues: FTP Credentials and Speed Optimization

Hello Support Team Xstore,

I hope you’re doing well. We are experiencing a couple of issues on our website that we’d like to address with your assistance.

1. Share Buttons Issue:
To resolve the problem with the share buttons, we are providing you with the FTP credentials. These will help you access our site and make the necessary changes to ensure the buttons work correctly.

2. More requests in these there is a problem in single product page with related and upsell product widgets hover button not displaying in default styles.

Product Page Link: https://shoeden.co.in/product/2-rack-stylish-shoe-den-jumbo-size-premium-storage-solution/

3. Website Speed Concerns:
Our website seems to be running slower than expected, even on a blank page. Here are the performance statistics for your reference:

Blank Page Speed is 23% on mobile and 43% on Desktop Mode:

Link to Blank Page
https://shoeden.co.in/blank-page/

Main Page link: https://shoeden.co.in/home/

We have already optimized our hosting, so the slowdown might be related to the Xstore theme or core plugins. We kindly request your expertise in diagnosing and resolving these speed-related issues.

Your prompt attention to these matters is highly appreciated. We look forward to your insights and solutions to improve our website’s performance.

Thank you for your support.

Please contact administrator
for this information.

#371407 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

sergeantmaster

Participant

October 23, 2023 at 16:34

FTP Credentials and Website Slow Speed Problem

Hello,

I hope this message finds you well. I’m reaching out to provide the FTP credentials to address the issue with the share buttons.

In addition to this, we need to discuss our website’s speed, which seems to be running slower than expected, even on a blank page.

Blank Page Speed is 23% on mobile and 43% on Desktop Mode: https://shoeden.co.in/blank-page/

Main Page link: https://shoeden.co.in/home/

We believe that our hosting is optimal, so the slowdown may be related to the Xstore theme or core plugins.

Your assistance in resolving these matters is greatly appreciated. We look forward to your insights and solutions.

Thank you for your prompt attention to these issues.

Please contact administrator
for this information.

#371263 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

sergeantmaster

Participant

October 23, 2023 at 11:57

Hello Support Team,

I would like to express my gratitude for recommending the Yoast SEO plugin, and we genuinely appreciate your kind support. It has significantly improved our website’s SEO and overall performance.

In addition to our previous requests, I have three more:

1.) Button Alignment:

The quantity, “Buy Now,” and “Add to Cart” buttons on the product page are not properly aligned for mobile view. I would like these buttons to be of the same size, and I need assistance in aligning them to match the design provided in the reference images.

Additionally, I want the alignment to be responsive for both desktop and mobile devices, as shown in the reference images.

~ Reference Image for Desktop View: https://shoeden.co.in/wp-content/uploads/2023/10/Desktop-View-Product-buy-now-buttons.png

~ Reference Image for Mobile View: https://shoeden.co.in/wp-content/uploads/2023/10/Mobile-View-Product-buy-now-buttons.png

2.) Social Sharing Buttons:

While the Facebook sharing button is working, the sharing buttons for WhatsApp and Twitter are not functional.

I would like to have social sharing functionality for the current page, allowing users to share the product details via WhatsApp and Twitter. Please ensure that these buttons work correctly.

3.) Loading Speed:

Our website’s loading speed is not up to our desired standards. We would appreciate your expertise in improving the loading times and optimizing the website for better performance.

Your continued support is invaluable to us, and we look forward to the positive impact these enhancements will have on our website.

Thank you for your assistance.

#371191 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

sergeantmaster

Participant

October 22, 2023 at 19:45

Awaiting Your Response.

#371120 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

sergeantmaster

Participant

October 21, 2023 at 23:04

Please note that the “Share” icon is not functioning as expected. It is displaying a blank or empty result for the target URL on the current page.

#371038 Copied In reply to: Enhancing Product Page Design: Adding MRP and GST with Pro Elements Builder

Viewing 20 posts - 1 through 20 (of 20 total)

Forum Replies Created

Is your store missing upsells?

How fast is your website?

Explore our WordPress WooCommerce themes