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Viewing 30 posts - 2,791 through 2,820 (of 68,226 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 13:56

    Hello,

    Thank you for reaching out to us.

    We would like to inform you that the alignment is centered in accordance with the parent Main Menu item.

    Kindly try enabling the “Mega Menu Dropdown Full-Width” option by navigating to Theme Options > Header Builder > Main Menu.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 13:17

    Hello, Gabrielet,

    Thank you for reaching out to us.

    We would like to inform you that the new version of the theme (9.4.5) will be compatible with the latest version of WooCommerce and should not have any critical issues with the most recent version of WordPress. However, at this time, we do not recommend updating WordPress just yet, as there are still some issues that need to be addressed by WP developers, which cannot be resolved on the theme’s side.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 13:14

    Hello,

    Thank you for reaching out to us.

    XStore Builders > Single Product Builder via Elementor > edit template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
    You can create a few templates with different content and set them for different product categories.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 10:43

    Dear Customer,

    Please note that you are not required to pay any additional fees if your inquiry falls within the scope of our responsibility. You can review the details here: https://www.8theme.com/documentation/xstore/support/support/ https://themeforest.net/page/item_support_policy https://prnt.sc/_XlpvoiAR_kY

    However, if you wish to receive personalized website development services from an external team, outside of the support forum, for tasks that are tailored specifically to your needs and preferences, you may choose to use an additional service. This is entirely optional.

    We never require our clients to pay extra for services that are already included in the basic support package. This is why we take the time to clearly explain what is covered and what is not.

    We hope this clarifies the situation, and that you now have a better understanding. Please refrain from accusing us or insisting on services that fall outside the theme author’s responsibility, as this applies to any theme you may purchase.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 10:19

    Hello, Merin,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 09:15

    Hello,

    We kindly ask you to clear the cache and check the functionality of the translations at your earliest convenience.

    Please note that there was a known issue with the Loco Translate plugin, which cannot be resolved through custom code within the theme. You can find more information about this issue here:https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
    In the translation settings, under the “Relocation” tab, we have selected the system folder.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 08:06

    Hello,

    If you would like to request the addition of new features or options, we kindly invite you to submit your suggestion on our Taskboard at the following link: https://www.8theme.com/taskboard/. Should your request receive sufficient support from other customers, our development team will carefully consider including it in one of our future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 08:05

    Hello,

    Thank you for reaching out to us.

    This decision is entirely up to you, so you may test both options one by one and compare the results you obtain.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 18, 2024 at 08:04

    Hello,

    We hope this message finds you well.

    As we can see, the code is functioning correctly. However, the current value is set to 100px. Please change it to 700px, and you will notice the difference.

    If you wish to reduce the size of the image rather than increase it, the code min-height: 100px; should be replaced with

    height: 200px;
    width: auto;

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:43

    Hello,

    Could you kindly specify on which exact page and for which specific product the code is not functioning?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:42

    Hello,

    We kindly request that you check the changes now.

    We would like to inform you that the Sticky feature was initially activated for separate containers https://prnt.sc/6RfxwJbBngoD which resulted in them overlapping each other. Consequently, we have enabled this option for a main container https://prnt.sc/GycbkSt_rxBi

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:28

    Hello,

    We’ve changed the code https://prnt.sc/erMRbMzliXF5
    Please clear cache and check.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:22

    Hello,

    Thank you for reaching out to us.

    Regarding your inquiry about editing the banner that appears on the PC/desktop version but cannot be edited, we would be happy to assist you.
    Please provide the URL of the page from your screenshot.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:21

    Hello,

    We appreciate your prompt response.

    Theme Options > Theme Custom CSS > Desktop:

    .etheme-product-grid-content  .products-page-brands {
        min-height: 50px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:17

    Hello,

    We appreciate your prompt response.

    It appears that the mentioned option is not available for the selected type of quick view window. In this case, you may use custom CSS code as an alternative:

    .et-mini-content .swipers-couple-wrapper .swiper-wrapper img {
        min-height: 500px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:08

    Hello,

    Thank you for reaching out to us.

    Please watch this video – https://www.8theme.com/documentation/xstore/video-tutotials/xstore-sticky-header-with-elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 17:06

    Hello, Ombi,

    We appreciate your prompt response.

    1/ Custom CSS code can be used in settings of the element:

    selector .category-grid img {
        min-height: 350px;
    }

    2/ The next code can be added in Theme Options > Theme custom CSS > Global:

    .etheme-product-grid .price del {
        font-size: 12px;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 16:57

    Hello,

    Thank you for reaching out to us.

    To improve your website’s loading time, we recommend following this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 16:53

    Hello,

    Could you kindly provide the URL of the page shown in your screenshot?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 16:48

    Hello, @Olga777,

    You’re welcome!

    If you encounter any issues, please don’t hesitate to reach out to us.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 16:47

    Hello, Grace,

    Thank you for reaching out to us.

    Please note that the area shown in your screenshot is designated exclusively for CSS code. Any other type of code will not function properly in that section. For code customization, we recommend making the necessary changes through the child theme files https://developer.wordpress.org/themes/advanced-topics/child-themes/ https://www.8theme.com/documentation/xstore/theme-installation/child-theme/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 16:35

    Hello,

    Thank you for reaching out to us.

    Theme Options > Woocommerce (Shop) > Shop elements > Quick view > Images height

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 15:53

    Dear Customer,

    We would like to inform you that all of your inquiries have been addressed by our support team. You can view the details at the following link: https://prnt.sc/SHGaOQVhQlLa

    Private Content

    Best regards,
    8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 15:33

    Hello, Leon,

    Thank you for reaching out to us with your request.

    We understand that you would like the font color and size of the regular selling price to match the sale price when a product has only one regular price, both on the product category page and the single product page. Below is the CSS code that should help you achieve the desired styling:

    /* Product Category Page */
    /* With-discount product */
    .etheme-product-grid .price del {
    font-size: 16px;
    font-weight: 500;
    color: #ADADAD;
    }
    /* Without-discount product */
    .etheme-product-grid .price {
    color: #000000 !important;
    }
    
    /* Single Product Page */
    /* With-discount product */
    .single-product .price del {
        font-size: 16px;
        font-weight: 500;
        color: #ADADAD;
    }
    /* Without-discount product */
    .single-product .price {
    font-size: 18px !important;
    font-weight: 600 !important;
    color: #000000 !important;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 15:20

    Hello,

    Thank you for reaching out to us.

    We hope you find this video helpful: https://youtu.be/5ZwO_Cwzy14?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 14:14

    Hello, @Olga777,

    We kindly request that you review and adjust the settings according to your preferences – https://prnt.sc/wBzixQG4c0nq

    Should you need any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 14:07
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 14:04

    Hello,

    Thank you for contacting us and for using XStore.

    Please note that we handle marketing and pre-sales inquiries via email. For any technical support or assistance, we kindly ask that you continue the conversation through our support forum.

    We have made some improvements to the demo content on your website. Kindly review the changes and let us know if you require any further assistance.

    Additionally, we recommend that you avoid activating plugins that you do not use, as they may cause conflicts and slow down your website’s performance.

    Thank you once again for your trust in our services.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 13:44

    Hello, Tarique,

    1/ Please read this article first – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
    Try to set the Thumbnails Size 355px, uncropped, and then regenerate thumbnails using the appropriate plugin.

    2/ Custom CSS code can be used: https://prnt.sc/Z2cuif7vGgob

    @media (max-width: 480px){
        selector .category-grid {
            width: 50%;
        }
        selector .categories-mask.text-center {
            left: 25% !important;
            width: 50%;
        }
    }

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 17, 2024 at 12:24

    Hello, Ve01,

    1/ You are unable to perform the automatic update because you have renamed the theme and core plugin. Therefore, you will either need to manually perform the update or revert the names to their original state, after which you can proceed with the update through the standard process.

    Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

    Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
    Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

    2/ Additionally, we noticed that you are using several third-party plugins. If the Core plugin cannot be activated after the update, it is likely that one of the third-party plugins is causing a conflict. In this case, we recommend disabling all third-party plugins, activating the Core plugin, and then re-enabling the third-party plugins one by one to identify the source of the conflict.

    3/ Please refrain from updating the WooCommerce plugin in the future until you have confirmed that the theme version you are using is fully compatible with the latest WooCommerce version. You can verify this by checking the changelog or by reaching out to us for confirmation
    https://xstore.8theme.com/update-history/

    4/ Regarding the product images on the category page, you need to regenerate thumbnails using Regenerate Thumbnails plugin.

    Best regards,
    8Theme’s Team

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Viewing 30 posts - 2,791 through 2,820 (of 68,226 total)
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