Hello, Gabrielet,

Thank you for reaching out to us.

We would like to inform you that the new version of the theme (9.4.5) will be compatible with the latest version of WooCommerce and should not have any critical issues with the most recent version of WordPress. However, at this time, we do not recommend updating WordPress just yet, as there are still some issues that need to be addressed by WP developers, which cannot be resolved on the theme’s side.

Best Regards,
8Theme’s Team

Dear Customer,

Please note that you are not required to pay any additional fees if your inquiry falls within the scope of our responsibility. You can review the details here: https://www.8theme.com/documentation/xstore/support/support/ https://themeforest.net/page/item_support_policy https://prnt.sc/_XlpvoiAR_kY

However, if you wish to receive personalized website development services from an external team, outside of the support forum, for tasks that are tailored specifically to your needs and preferences, you may choose to use an additional service. This is entirely optional.

We never require our clients to pay extra for services that are already included in the basic support package. This is why we take the time to clearly explain what is covered and what is not.

We hope this clarifies the situation, and that you now have a better understanding. Please refrain from accusing us or insisting on services that fall outside the theme author’s responsibility, as this applies to any theme you may purchase.

Best regards,
8Theme Team

Hello,

We kindly ask you to clear the cache and check the functionality of the translations at your earliest convenience.

Please note that there was a known issue with the Loco Translate plugin, which cannot be resolved through custom code within the theme. You can find more information about this issue here:https://wordpress.org/support/topic/known-issues-with-wordpress-6-7/
In the translation settings, under the “Relocation” tab, we have selected the system folder.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

This decision is entirely up to you, so you may test both options one by one and compare the results you obtain.

Best regards,
8Theme’s Team

Hello,

Could you kindly specify on which exact page and for which specific product the code is not functioning?

Best Regards,
8Theme’s Team

Hello,

We’ve changed the code https://prnt.sc/erMRbMzliXF5
Please clear cache and check.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Theme Options > Theme Custom CSS > Desktop:

.etheme-product-grid-content  .products-page-brands {
    min-height: 50px;
}

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please watch this video – https://www.8theme.com/documentation/xstore/video-tutotials/xstore-sticky-header-with-elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To improve your website’s loading time, we recommend following this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best Regards,
8Theme’s Team

Hello, @Olga777,

You’re welcome!

If you encounter any issues, please don’t hesitate to reach out to us.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

Theme Options > Woocommerce (Shop) > Shop elements > Quick view > Images height

Best Regards,
8Theme’s Team

Hello, Leon,

Thank you for reaching out to us with your request.

We understand that you would like the font color and size of the regular selling price to match the sale price when a product has only one regular price, both on the product category page and the single product page. Below is the CSS code that should help you achieve the desired styling:

/* Product Category Page */
/* With-discount product */
.etheme-product-grid .price del {
font-size: 16px;
font-weight: 500;
color: #ADADAD;
}
/* Without-discount product */
.etheme-product-grid .price {
color: #000000 !important;
}

/* Single Product Page */
/* With-discount product */
.single-product .price del {
    font-size: 16px;
    font-weight: 500;
    color: #ADADAD;
}
/* Without-discount product */
.single-product .price {
font-size: 18px !important;
font-weight: 600 !important;
color: #000000 !important;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best Regards,
8Theme’s Team

Hello, @Olga777,

We kindly request that you review and adjust the settings according to your preferences – https://prnt.sc/wBzixQG4c0nq

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Please note that we handle marketing and pre-sales inquiries via email. For any technical support or assistance, we kindly ask that you continue the conversation through our support forum.

We have made some improvements to the demo content on your website. Kindly review the changes and let us know if you require any further assistance.

Additionally, we recommend that you avoid activating plugins that you do not use, as they may cause conflicts and slow down your website’s performance.

Thank you once again for your trust in our services.

Best Regards,
8Theme’s Team

Hello, Ve01,

1/ You are unable to perform the automatic update because you have renamed the theme and core plugin. Therefore, you will either need to manually perform the update or revert the names to their original state, after which you can proceed with the update through the standard process.

Theme can be manually updated in the next way: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded, and the theme will be updated.

Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.

2/ Additionally, we noticed that you are using several third-party plugins. If the Core plugin cannot be activated after the update, it is likely that one of the third-party plugins is causing a conflict. In this case, we recommend disabling all third-party plugins, activating the Core plugin, and then re-enabling the third-party plugins one by one to identify the source of the conflict.

3/ Please refrain from updating the WooCommerce plugin in the future until you have confirmed that the theme version you are using is fully compatible with the latest WooCommerce version. You can verify this by checking the changelog or by reaching out to us for confirmation
https://xstore.8theme.com/update-history/

4/ Regarding the product images on the category page, you need to regenerate thumbnails using Regenerate Thumbnails plugin.

Best regards,
8Theme’s Team