Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Quyen,

We have conducted a test to see how the issue behaves when the default WooCommerce theme, Storefront, is activated on the site instead of our theme. The result remains the same, as shown here: https://prnt.sc/SAfWwmXft6Z- This indicates that the issue is not related to our theme and is not caused by it. Therefore, we kindly recommend reaching out to the developer of the third-party plugin (CardsShield Gateway PayPal) you are using or contacting WooCommerce support for further assistance.

Thank you for your understanding.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please note that different teams handle inquiries via email and on the forum. To simplify the process for both you and us, we kindly ask that you provide all the necessary information you believe we should know directly here on the forum. Avoid redirecting us to other communication channels, as this may delay the resolution of your request.

We’ve changed the settings in Theme Options > Blog > Single post for you, please clear cache and check the result https://prnt.sc/pg-fvgSebdpg

Best regards,
8Theme Team

Hello,

Could you please provide detailed videos and photos to help us better understand your request? Additionally, kindly include any links or other relevant information that may assist us in addressing your needs more effectively.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello,

You have provided a link to a website that demonstrates the desired hover effect. To assist you further, could you please share a link to a website where our theme is being used and products are displayed? Currently, it seems that products are not visible on the following link: https://axhubs.com/shop/ – https://prnt.sc/Q9nS-HNZ9VLU
Could you provide temporary wp-admin access also?

We look forward to your response.

Best regards,
The 8Theme Team

Hello, Fernando,

It seems that the issue with the translations is caused by the WordPress update (from 6.7). You may either downgrade to a previous version or wait for the next update.

Best Regards,
8Theme’s Team

Hello,

Private Content

Best Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Hello,

We’ve selected the menu via Header Builder with Elementor > edit template > Mobile menu element.
Please clear the cache and check the result.

Best Regards,
8Theme’s Team

Hello,

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Please read this workaround – https://www.8theme.com/topic/issue-with-marquee-element-on-mobile-only/#post-417895

Best regards,
8Theme’s Team

Hello, Fernando,

To translate the currently untranslated strings, it seems that the .pot files may need to be regenerated. For this, we kindly request FTP access from you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing detailed information regarding the issue you encountered. We appreciate your diligence in sharing the screenshot and the specific warnings observed in the Firefox browser.

Regarding the cookie warnings you mentioned, these messages are related to the “SameSite” attribute for cookies. This attribute is a security feature introduced by modern browsers to control how cookies are sent in cross-site requests. To address these warnings, the cookies in question need to have the SameSite attribute properly configured.

We recommend the following steps to resolve this issue:

1. **Review the Cookies in Use:** Identify the source of the cookies mentioned in the warnings (e.g.,_ga,_fbp,sbjs_current, etc.). These cookies may be generated by third-party plugins, analytics tools (such as Google Analytics), or other integrations on your website.

2. **Update the Cookie Settings:** Ensure that the SameSite attribute is explicitly set for each cookie. For cookies that need to be sent in third-party contexts, the attribute should be set to SameSite=None; Secure. For cookies that do not require cross-site access, you can set the attribute to SameSite=Lax or SameSite=Strict.

3. **Check with Plugin Providers:** If these cookies are generated by third-party plugins or tools, we recommend contacting the respective providers or developers to ensure their cookies comply with the latest browser requirements.

4. **Consult Your Developer:** If you have a developer managing your website, they can assist in implementing the necessary changes to the cookie settings in your website’s code or server configuration.

For more information about the SameSite attribute and how to configure it, you can refer to the official documentation provided by Mozilla:
https://developer.mozilla.org/docs/Web/HTTP/Headers/Set-Cookie/SameSite

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

Could you please let us know which browser you are using? Additionally, we kindly ask you to provide access to your account through the Private Content Area.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Do you mean the problem on this page – https://www.8theme.com/taskboard/ ?

Best regards,
8Theme’s Team