Mobile add to cart spinning indefinitely

This topic has 4 replies, 2 voices, and was last updated 1 year, 9 months ago ago by Rose Tyler

  • Avatar: danny
    danny
    Participant
    June 22, 2022 at 14:00

    Hi:

    Mobile (non-AMP) add to cart get spinning indefinitely. How can be solved?
    Screen record: https://www.veed.io/view/819c90ee-d7b8-4fe7-a35b-fe71b9030187

    Thanks.

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 22, 2022 at 14:52

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

    Regards

    Avatar: danny
    danny
    Participant
    June 22, 2022 at 17:14

    Thanks.

    The issue seems to be restricted to firefox mobile at least (tested it in chrome android and safari iphone).

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 23, 2022 at 07:09

    Hello,

    Have you tried to disable all 3rd party plugins, clear cache of mobile browser and check?

    Regards

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The issue related to '‘Mobile add to cart spinning indefinitely’' has been successfully resolved, and the topic is now closed for further responses

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