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Topic: Mobile add to cart spinning indefinitely

danny

Participant

June 22, 2022 2:00 pm

Hi:

Mobile (non-AMP) add to cart get spinning indefinitely. How can be solved?
Screen record: https://www.veed.io/view/819c90ee-d7b8-4fe7-a35b-fe71b9030187

Thanks.
Site URL: hidden
Theme version: 8.2.1

#326579 copied to clipboard

Rose Tyler

Support staff

June 22, 2022 2:52 pm

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.

Regards

#326600 copied to clipboard

danny

Participant

June 22, 2022 5:14 pm

Thanks.

The issue seems to be restricted to firefox mobile at least (tested it in chrome android and safari iphone).

#326622 copied to clipboard

Rose Tyler

Support staff

June 23, 2022 7:09 am

Hello,

Have you tried to disable all 3rd party plugins, clear cache of mobile browser and check?

Regards

#326660 copied to clipboard

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