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Topic: Problem with filters on the product tag and category pages

mapodec

Participant

June 22, 2022 11:23 am

Hello everyone!

I have a problem with the product filters. When I select any attribute, it shows me a message that no products have been found.

It only happens on product tag or category slugs, but in the store slug it doesn’t happen.

I have deactivated WP Rocket, and it still doesn’t work.

What is the reason? Since it’s quite rare that it only happens on product categories and tags URLs.

Thank you very much for your time.
Site URL: hidden
Theme version: 8.2.1
WooCommerce version: 6.6.1

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Rose Tyler

Support staff

June 22, 2022 12:44 pm

Hello,

Thanks for using our theme and for contacting us.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear the cache of the browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Try to disable “Ajax Product Filters” in Theme Options > WooCommerce > Shop > Shop page Filters
3/ Please provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#326562 copied to clipboard

mapodec

Participant

June 22, 2022 2:24 pm

I have deactivated some plugins and WP Rocket. I have purged my browser cache and disabled Ajax Product Filtesr. It still does not work.

I give you access to the website.

Thanks you

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Rose Tyler

Support staff

June 22, 2022 2:29 pm

Hello,

We can’t access your Dashboard – https://prnt.sc/q_JlfbcP-8s7
and can’t connect FTP – https://prnt.sc/j-LSVaZWjspq
Please check

Regards

#326587 copied to clipboard

mapodec

Participant

June 22, 2022 2:34 pm

To access wp-admin, you have to access from the link I have given you.

I have just accessed FTP with the data I have given you, could it be that it is blocked for outside Spain?

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Rose Tyler

Support staff

June 22, 2022 2:49 pm

To access wp-admin, you have to access from the link I have given you. – it redirects to https://prnt.sc/q_JlfbcP-8s7 Is there any restriction, for example, by ip?
I have just accessed FTP with the data I have given you, could it be that it is blocked for outside Spain? – contact your hosting provider to clarify it.

Regards

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