Do you mean the same problem is visible when the Storefront theme is activated?
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 3, 2024 at 14:27
Hello, jupiwiz,
Thank you for reaching out to us.
Could you kindly provide the URL of the Shop page where the products and widgets are displayed? Additionally, we would appreciate it if you could grant us temporary wp-admin access so that we can review your settings and assist you more effectively.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 3, 2024 at 13:16
Hello, MednaHolistic,
Please try to find and translate strings now.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 3, 2024 at 13:07
Hello,
Upon visiting your website, we noticed that dark colors were predominantly used, and some of the text were difficult to read. To address this, we have activated the dark mode feature through the Theme Options > Styling settings, and set the white color via Theme Options > Typography.
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
December 3, 2024 at 11:53
Hello, JiPanditJI,
Thank you for reaching out to us with your query.
Could you please test if the same issue occurs when using a default theme, such as Storefront?
Typically, such issues are not related to the theme itself, but we would like to confirm.
Then contact support of the Recaptcha plugin to get further assistance.
2/ To check and solve the Internal server error you need to contact your hosting provider because this is a server-side question.
3/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Additionally, this video demonstrates how to add sub-items: https://youtu.be/OnxkixHtVLI?feature=shared However, in your situation, you will need to perform the opposite action. You can either drag the sub-items with your mouse cursor to make them main menu items or delete them entirely.
Should you have any further questions or require additional assistance, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 3, 2024 at 08:16
Hello, D88dcjj,
Thank you for reaching out to us.
To prevent the available stock number from displaying on product pages, you can adjust the settings in woocommerce > Settings > Products > Inventory > Stock display format.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 2, 2024 at 17:35
Hello, Damage Case,
You’re welcome!
Thank you for your cooperation.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
December 2, 2024 at 17:34
Hello,
Please note that the brand showcasing page is a custom-designed page and not a standard WooCommerce page. As a result, eCommerce widgets are not compatible and cannot function on this page.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 2, 2024 at 17:33
Hello, Warshne,
We appreciate your prompt response.
Please remove a static block from the menu item settings https://prnt.sc/sQGkGFVoebri and then check the result.
We would like to kindly inform you that the eCommerce widgets are designed to function exclusively on WooCommerce pages, such as the Shop page or Category pages, not on custom pages, unfortunately.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
December 2, 2024 at 16:09
Hello, SmartGroup,
Thank you for reaching out to us.
We kindly request that you enable the Classic Widgets Panel by navigating to XStore > Theme Options > General/Layout on your dashboard. Once this adjustment is made, please go to Dashboard > Appearance > Widgets > edit the content of sidebars from here.
Should you have any further inquiries or issues, please provide us with temporary wp-admin access.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 2, 2024 at 15:42
Hello,
Thank you for reaching out to us.
We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.
Let us know the results.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
December 2, 2024 at 15:40
Hello, Damage Case,
1/ Please downgrade the PHP version to 8.1 or 8.2
2/ Fix the error that comes from your custom code in the child theme https://prnt.sc/A80NKtcjsOta
For FTP access, we will require the following information:
– FTP Host
– FTP Username
– FTP Password
– FTP Port
If you are unsure how to create these credentials, we recommend reaching out to your hosting provider, who will be able to guide you through the process.
