Hello,

Upon visiting your website, we noticed that dark colors were predominantly used, and some of the text were difficult to read. To address this, we have activated the dark mode feature through the Theme Options > Styling settings, and set the white color via Theme Options > Typography.

You can change the background color here – https://prnt.sc/5vEJ2KC2dyC3 , for example – https://prnt.sc/lV6aa3LmpbS6

Warm Regards,
The 8Theme Team

Hello, JiPanditJI,

Thank you for reaching out to us with your query.

Could you please test if the same issue occurs when using a default theme, such as Storefront?
Typically, such issues are not related to the theme itself, but we would like to confirm.

Then contact support of the Recaptcha plugin to get further assistance.

Best regards,
8Theme’s Team

Hello, Martijntje,

Thank you for contacting us and for using XStore.

Have you cleared cache after the update?

1/ Please provide a video example and URL of the page you are talking about.
For example, the cursor works fine on links of My account page – https://gyazo.com/bbec64614bb9585523fe5a0a30206364

2/ To check and solve the Internal server error you need to contact your hosting provider because this is a server-side question.

3/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ). After that, clear the cache of the browser, and then check the result. It is possible that one of the additional plugins is causing the issue.

If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Warshne,

In this case, you will need to remove the sub-items https://prnt.sc/IXNgDpXqcsmg

Additionally, this video demonstrates how to add sub-items: https://youtu.be/OnxkixHtVLI?feature=shared However, in your situation, you will need to perform the opposite action. You can either drag the sub-items with your mouse cursor to make them main menu items or delete them entirely.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Damage Case,

You’re welcome!

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, Warshne,

We appreciate your prompt response.

Please remove a static block from the menu item settings https://prnt.sc/sQGkGFVoebri and then check the result.

Best Regards,
8Theme’s Team

Hello, SmartGroup,

Here is a link to our changelog – https://xstore.8theme.com/update-history/

Best regards,
8Theme’s Team

Hello, SmartGroup,

Thank you for reaching out to us.

We do not recommend to update the PHP version to 8.3.14 yet.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We would like to kindly inform you that the eCommerce widgets are designed to function exclusively on WooCommerce pages, such as the Shop page or Category pages, not on custom pages, unfortunately.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, Damage Case,

https://prnt.sc/t7XHJ0nXJH4L

Best regards,
The 8Theme Team

Hello, Buyfantasticsouvenir,

1/ Translated for XStore Core plugin.

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

2/ Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

You can disable Ajaxify for elements from your screenshot via XStore Builders > Footer > edit template > https://prnt.sc/OIRkH41Y2CuS

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Text button element can be used, for example – https://prnt.sc/8OuCvmz3OVVb

Best regards,
8Theme’s Team

Hello, MagineM,

Thank you for reaching out to us.

Please provide the URL of the page from your screenshot.

Could you provide temporary wp-admin and FTP access? We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, MonnaChu,

The website can have a single account page that includes both login and registration forms.

To get tabs there, you can try to activate this feature – https://www.8theme.com/documentation/xstore/xstore-features/account-login-register-tabs/

Best Regards,
8Theme’s Team