Page 788 – 8theme.com

Forum Replies Created

Viewing 30 posts - 23,611 through 23,640 (of 68,231 total)

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Rose Tyler

Support staff

October 14, 2022 at 16:23

Fixed. Please check now.

Regards

#336496 Copied In reply to: Bug > Compare button x2 in related products and custom style don’t work

Rose Tyler

Support staff

October 14, 2022 at 16:15

Hello,

Thanks for the details !
It will be added as an option so after update you have to switch it on in Sales Booster settings

Regards

#336495 Copied In reply to: Estimated delivery feature – language change

Rose Tyler

Support staff

October 14, 2022 at 16:07

Hello,

Thanks for using our theme.
https://1.envato.market/2rXmmA – currently we do not have discounts, unfortunately.

Regards

#336494 Copied In reply to: I want to install the theme in another website

Rose Tyler

Support staff

October 14, 2022 at 16:05

Hello @Iñigo,

Thanks for the fast reply. I’ve passed this problem to our dev team. I will let you know once get an answer. Please be patient and do not change access.

Regards

#336493 Copied In reply to: Image variation not changing when choosing a product variation in frontend

Rose Tyler

Support staff

October 14, 2022 at 15:36

You’re welcome!

Regards

#336490 Copied In reply to: Dynamic cache of sg optimizer doesn’t work on product page
Rose Tyler

Support staff

October 14, 2022 at 13:46
Hello,

You may add next custom php code to your child-theme/functions.php

add_action( 'wp', function() { remove_action( 'template_redirect', 'wc_track_product_view', 20 ); remove_action( 'template_redirect', 'et_wc_track_product_view', 20 ); }, 70 );

Also, don’t forget to clear your browser cookies -> https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Regards
#336486 Copied In reply to: Dynamic cache of sg optimizer doesn’t work on product page
Rose Tyler

Support staff

October 14, 2022 at 12:55

Hello @GazTheGoat,

You were right. Thank you very much for your patience and explanations. Please download XStore – Installable Archive from https://www.8theme.com/downloads and try to use it. The problem is fixed.
Waiting for your reply.

Regards

#336482 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 12:28

Hello,

Thanks for contacting us.
Please provide temporary wp-admin and FTP access.

Regards

#336480 Copied In reply to: Image variation not changing when choosing a product variation in frontend

Rose Tyler

Support staff

October 14, 2022 at 12:26

Thanks for the fast reply. I’ve passed this problem to our dev team. I will let you know once get an answer. Please be patient and do not change access.

Regards

#336479 Copied In reply to: Bug > Compare button x2 in related products and custom style don’t work

Rose Tyler

Support staff

October 14, 2022 at 12:23

Hello,

Thanks for the fast reply.
Please check your site now.

Regards

#336477 Copied In reply to: Errors installing Baby Shop theme – The most common errors happened by low server requirments, we st

Rose Tyler

Support staff

October 14, 2022 at 12:21

Hello,

I’ve passed this problem to our dev team. I will let you know once get an answer. Sorry for the inconvenience.

Regards

#336476 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 12:09

Please provide FTP access also, we need to take a closer look.

Regards

#336473 Copied In reply to: Errors installing Baby Shop theme – The most common errors happened by low server requirments, we st

Rose Tyler

Support staff

October 14, 2022 at 12:05

Hello,

It is the default tab that comes from the WooCommerce plugin, so we would recommend you contact the support of WooCommerce.

Regards

#336471 Copied In reply to: Hello Guys , Display “Description Tab” if empty

Rose Tyler

Support staff

October 14, 2022 at 12:04

Hello,

Please provide URL of the site and temporary wp-admin access, so we can take a closer look.

Regards

#336469 Copied In reply to: Sale Booster selection does not work in the latest version

Rose Tyler

Support staff

October 14, 2022 at 12:02

Hello,

Please provide URL of your site and temporary wp-admin access via the Private Content area, we will help you.
Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#336468 Copied In reply to: Errors installing Baby Shop theme – The most common errors happened by low server requirments, we st

Rose Tyler

Support staff

October 14, 2022 at 12:01

Hello @MJJONE

Yes, and we still need FTP access to your site to be able to help you.

Regards

#336467 Copied In reply to: Bug > Compare button x2 in related products and custom style don’t work

Rose Tyler

Support staff

October 14, 2022 at 11:59

Hello,

We are really happy that you are excited by this feature. We always think about our customers when coding new features which can help them to sell more products and make it faster !
1/ Could you please, provide us a screenshot of what you uncomment to make sure? or you may send us a file you changed (upload it on any server like -> DropMeFiles – free one-click file sharing service )
Also, we commented those lines as we are waiting for some questions from our clients and whoa here you are ! So, let’s try to figure out this together. 2/ Did you face any issues once you uncommented those lines ?
3/ What are options for Estimated delivery you want us to improve/add ?
4/ Which features would you like us to add in Sales Booster or globally in Theme Options ?

Regards

#336466 Copied In reply to: Estimated delivery feature – language change

Rose Tyler

Support staff

October 14, 2022 at 11:07

XStore Theme Requirements you can find here –
https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Regards

#336459 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 11:06

Cleared the limit.

Regards

#336458 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.
Rose Tyler

Support staff

October 14, 2022 at 11:05
This is the text of your child theme style.css

/* Theme Name: XStore Child Theme URI: http://8theme.com/ Description: XStore Child Theme Author: 8theme Author URI: http://8theme.com Template: Version: 1.0 Text Domain: xstore-child */

but here is the correct text:

/* Theme Name: XStore Child Theme URI: http://8theme.com/ Description: XStore Child Theme Author: 8theme Author URI: http://8theme.com Template: xstore Version: 1.0 Text Domain: xstore-child */

Do not delete the “xstore” from Template: in the file.
When I have access to your site and installed the child theme all was fine, but now it seems you deleted “xstore” from the Template: and got “Template is missing” error.

Regards
#336457 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.
Rose Tyler

Support staff

October 14, 2022 at 10:48

Hello,

Update the theme and Core plugin to latest versions –
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Then provide FTP access. If you do not know how to create FTP contact with your hosting provider, they will help you.

Regards

#336453 Copied In reply to: Bug > Compare button x2 in related products and custom style don’t work

Rose Tyler

Support staff

October 14, 2022 at 10:42

Hello,

As I can see, you have changed wp-admin access.
Please provide the correct access. I will pass your problem to someone from our dev team.

Regards

#336452 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 10:00

Hello,

Thanks for the video.
I’ve repeated your actions on my test site, there is no such problem. It is strange. But, please try to do the next:
Go to our Plugins Installer and install the Elementor plugin from there – https://prnt.sc/Z26YCVg881u2 , OR go to Plugins from the WP Dashboard > Add new > find and install Elementor
Let us know the result.
Waiting for your reply.

Regards

#336446 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 09:55

Hello,

Thanks for using our theme.

Please provide URL of your site and temporary wp-admin access via the Private Content area.
Describe your problems/questings in more detail with screenshots.
You can use Lightshot screenshot or Gyazo tool to make screenshot and share the link here.

Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#336445 Copied In reply to: Product filter Language – Instagram User footer

Rose Tyler

Support staff

October 14, 2022 at 09:40

Hello,

I have regenerated the product attributes lookup table (WooCommere > Status > Tools tab). Please check the filter now.

Regards

#336441 Copied In reply to: Have a problem with filters products : many missing products or no product show

Rose Tyler

Support staff

October 14, 2022 at 09:34

Hello,

Ok. Thanks for letting us know.
Is there anything else we can help you with?

Regards

#336440 Copied In reply to: Problem with changes in website. I don’t see some of it.

Rose Tyler

Support staff

October 14, 2022 at 09:26

There is no known issue. You make changes on the site at the same time with us.
Let us know what demo you want to import, and do not edit anything, we will install the latest version and do the import.
We’ve checked on our test site, there are no problems with the import and the latest theme version.

Regards

#336438 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 09:24

Hello,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Go to Header Builder > Multiple headers > edit the Custom header
Also, read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Regards

#336437 Copied In reply to: Old changes still visible although changes are made

Rose Tyler

Support staff

October 14, 2022 at 09:20

As I can see, someone edit theme files on your site right now.
Please do not rename themes.

Regards

#336435 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.

Rose Tyler

Support staff

October 14, 2022 at 09:15

Hello,

We’ve uploaded the latest theme version https://prnt.sc/AXaryifQ3G1L https://prnt.sc/Mbh2bWQuvaLQ and Core plugin on your site, archives can be downloaded from this page – https://www.8theme.com/downloads
What demo version do you want to import? Please let us know so we can import it on your site and make a test.

Regards

#336433 Copied In reply to: URGENT – Version 8.3.5 > Demos not installing with popup error.
← 1 2 3 … 787 788 789 … 2,273 2,274 2,275 →

Viewing 23,640 results - 23,611 through 23,640 (of 68,231 total)

Viewing 30 posts - 23,611 through 23,640 (of 68,231 total)

← 1 2 3 … 787 788 789 … 2,273 2,274 2,275 →

Forum Replies Created

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