Hello,

Thank you for reaching out to us.

1/ Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

2/ Set an administrator role for the user you created for us.

3/ Provide FTP access – for FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

Could you kindly provide the URL of the product shown in your screenshot, along with temporary wp-admin access?

Best regards,
8Theme’s Team

Hello, Plethora,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

It is possible that a message with an explanation was not published, as unfortunately, we cannot find a detailed description from you.

Kindly provide more information, not just a screenshot. Please share a link to the specific page you are referring to.

Thank you for your understanding.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We understand that you are experiencing an issue with the payment methods not appearing on the WooCommerce checkout page, despite having configured all the necessary plugins and connections. Based on the information provided, it seems that the payment methods are not displaying unless the cash payment option is activated.

To assist you in resolving this issue, provide us with temporary wp-admin and FTP access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

1/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

2/ Here is what we see on your site https://prnt.sc/6V8on-XK-x7Z

Please provide us with temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Yes, please set 1000MB and let us know the result.

Warm Regards,
The 8Theme Team

Hello, Gracu_,

We would like to inform you that Facebook has discontinued the basic API for Instagram, leaving only the business model available for business accounts. Unfortunately, this change was implemented without prior notice. Read more – https://developers.facebook.com/docs/instagram-basic-display-api/ https://developers.facebook.com/blog/post/2024/09/04/update-on-instagram-basic-display-api/

At the moment, we are exploring various options to address this issue. In the meantime, you may consider using an alternative solution, such as the Smash Balloon plugin: https://wordpress.org/plugins/instagram-feed/

Best regards,
8Theme’s Team

Dear Digiklick,

If the problematic behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Private Content

Warm Regards,
The 8Theme Team

Hello, Arup,

Thank you for reaching out, and please accept our apologies for the delayed response due to the weekend.

The issue you are experiencing appears to be related to renaming actions that were performed either by you or someone else on the site. Please note that we provide you with the XStore parent theme and the XStore child theme.
https://prnt.sc/O1iI2fbD–XP

Additionally, to ensure the proper import of the demo version, it is important to remove any previously installed demo content beforehand – https://prnt.sc/LPJ2qgu55AD4

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, MonnaChu,

Thank you for reaching out to us.

1. By default, WooCommerce allows reviews on individual products, but for store-wide reviews, you’ll need a plugin or custom setup. This is independent of our theme, but we can try to give some recommendations:
– Use a Store Review Plugin
Install a plugin like Customer Reviews for WooCommerce or YITH WooCommerce Advanced Reviews.
These plugins support store-wide reviews and can display an aggregate review section for your store.
We have not officially tested the mentioned plugins with our theme, so we cannot guarantee compatibility. However, you are welcome to conduct your own tests.

2. Batch Upload Comments or Reviews
WooCommerce doesn’t natively support batch uploading of comments/reviews, but you can achieve this through tools or plugins:
For example, use a CSV Importer Plugin
Install a plugin like WP All Import or Product Reviews Import Export for WooCommerce.
Prepare a CSV file with the following columns:
Product ID or Store (for store-specific comments, use a placeholder product or custom field).
Reviewer Name.
Review Content.
Rating (1-5 stars).
Date of Review.
Import the file into your site using the plugin.

We hope this information is helpful.

We would recommend contacting the WooCommerce support team to get additional recommendations – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, Anuj01,

We apologize for the delay in responding, as it was due to the weekend.

As we can see the sticky header works on your site. Have you solved the question already?

Best Regards,
8Theme’s Team

Hello, GWS,

We apologize for the delay in responding, as it was due to the weekend.

We have checked the slider on your homepage using the Chrome browser, and the navigation arrows for scrolling through the slides appear to be functioning properly. Could you please confirm if you have already resolved the issue on your own, or are there any specific conditions we need to meet in order to replicate the problem?

Please let us know how we can assist you further.

Best regards,
The 8Theme Team

Hello, HobyMedia,

We hope this message finds you well.

We sincerely apologize for the delay in responding, as it was due to the weekend.

We would like to inform you that the Subscriptio plugin has been removed from the XStore package. This decision was made following the discontinuation of support by the plugin’s author. To maintain uninterrupted service, we kindly recommend exploring alternative solutions that align with your requirements.

Regarding the Massive Addons for WPBakery plugin, we recommend disabling it, as your website is currently utilizing Elementor.

Should you have any questions or need assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team