Hello,

Thank you for reaching out to us.

Before importing another demo version, it is indeed necessary to remove all content from the previous one. Therefore, please select the first option, “Check all.”

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Kindly try disabling the Catalog Mode by navigating to:
Theme Options > WooCommerce > Shop > Catalog Mode.

Should you need any further assistance, please do not hesitate to reach out.

Warm Regards,
The 8Theme Team

Hello,

To ensure that product images in your catalog appear uniform, even if they are of different sizes, we recommend reading this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products. In other cases, images may have different heights on the frontend.

Warm Regards,
The 8Theme Team

Hello Michael,

Thank you for reaching out to us.

We’re sorry to hear that you’re experiencing issues with the filter display on your shop. To assist you better, could you please provide us with the following details:

– A link to the page where the issue occurs
– Screenshots showing how the filters are currently displayed
– Information about the filter plugin or settings you are using

This will help us investigate the issue more accurately and provide you with the most effective solution.

The cause of this may be related to cached data.
We kindly recommend clearing the cache after making changes to products and categories. This includes clearing WooCommerce-related caches, which can be found in the following section:
WooCommerce > Status > Tools

Please ensure you clear the following fields:
– WooCommerce transients
– Expired transients
– Term counts
– Brands transients

If you continue to experience any issues after performing these steps, please do not hesitate to contact us for further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Do you see a memory error in Woocommerce > Status > Logs > fatal error file? If so, please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/fatal-error-allowed-memory-size/

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1. To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2. Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello, Jae

To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

Thank you for your cooperation!

Best Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://fex.net/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Fixed.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

If you have applied the patches once and received a success message, then everything is functioning correctly. The reappearance of the patches is not critical; however, we will address and resolve this issue in the next theme update.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.
Do the same test for the default WooCommerce theme – Storefront.

Let us know the results.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

It appears that you may need to disable the “Header Overlap” option. You can find detailed instructions on how to do this in the following article:
https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Alternatively, if you prefer, you may provide us with temporary access to your website so that we can review your settings and assist you further.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

At the moment, you have two header templates configured https://prnt.sc/5sLMiKDy3dmO . The one currently displayed on the shop page has the “overlap” option enabled in its settings.

We have addressed your request by adjusting the display conditions for the mentioned header.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Warm Regards,
The 8Theme Team