Hello, Chris,

Thank you for reaching out to us.

“The problem is that when you click on Add to Cart on a product, the side cart doesn’t open” – here is what we see on your site – https://gyazo.com/a7c508c9751aeac51293f7f3b25f5932

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please record a detailed video of your actions and the issue you are encountering?

Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Thank you for your cooperation in advance.

Best regards,
8Theme Team

Hello,

Private Content

Best regards,
8Theme’s Team

Hello, Mostafa Khaled,

We appreciate your prompt response.

Please check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the test.

Best regards,
8Theme’s Team

Hello, Mostafa Khaled,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

WooCommerce > Settings > Products > Enable product reviews.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

The mentioned demo version was developed prior to the implementation of the Archive Post Builder and Single Post Builder with Elementor. This means that the settings for blog and post pages can be found within the theme options – https://prnt.sc/vx7hRTzD1vdt

If you wish to use the Elementor Builder, it is certainly possible; however, please note that the templates will need to be created from scratch.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Nirmalya,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To begin, it is necessary to determine which plugin was used to create the form. You can do this by deactivating the plugins one by one. When the form disappears, you will know which plugin is responsible. We recommend starting with the Mailchimp plugin.

For further questions, you can find the answers in the plugin’s documentation.

Best Regards,
8Theme’s Team

Hello, Rakesh,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please update the theme and Core plugin https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , then clear cache.

Additionally, to better understand the issue you are experiencing, we kindly ask you to provide screenshots or a video demonstrating where you are clicking and what is not functioning as expected. This will help us assist you more effectively.

If possible, please also share access to your WordPress admin panel so that we can review your settings and provide further guidance.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello, MonnaChu,

Thank you for contacting us and for using XStore.

Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

Kind Regards,
8theme team

Hello,

We kindly ask you to check how the grouped products functionality operates when a default theme, such as Storefront, is activated via Appearance > Themes, instead of our theme.

Please note that, by default, this functionality is inherited from the WooCommerce plugin, and the theme does not influence it. Therefore, if you wish to make any changes or encounter any issues, we recommend reaching out to the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best regards,
8Theme Team

Hello,

Please provide us with the URL of the page from your screenshot, temporary wp-admin, and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, ZEEFAH,

Thank you for letting us know.

We kindly recommend reviewing the following article for guidance on improving your website’s speed: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Best regards,
8Theme’s Team

Hello @Thong Hoang,

XStore Builders > Archive product via Elementor > edit template > Add elements, for example, https://prnt.sc/AfDECQBPKsTY and the result is – https://prnt.sc/wyhnvvcHw_9O

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

We kindly request you to ensure that you are using the latest version of the theme. You can find detailed instructions on updating the theme and plugins at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

If updating to the latest version does not resolve your issue, we would appreciate it if you could provide a more detailed description of your request. Additionally, please share temporary wp-admin access so that we can assist you further.

Thank you for your cooperation.

Best Regards,
8Theme’s Team