Please find the screenshot at the following link: https://prnt.sc/Y42VlHiX3g5z
We kindly request that you test the access credentials you provide on your own before sharing them in the future.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 11:43
Hello, Roman,
Thank you for contacting us and for using XStore.
1/ Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually as you already did, or via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/
3/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.
Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.
4/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 3, 2025 at 11:33
Hello, Rajat Gajera,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 11:32
Hello, Adam,
Thank you for getting in touch with us.
The Username or Password provided is incorrect. Please check.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 11:29
Hello,
Thank you for reaching out to us.
All available tab settings you can find via XStore Builders > Single product Builder via Elementor > Edit template > Tabs settings. For example, https://prnt.sc/_rpLbjLmnVms will show content from product editor > XStore Options > Single layout > custom tab – https://prnt.sc/Z-HoZGnCZSO6
Unfortunately, there is no simple way to add an additional unique custom tab to a single product. However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel
Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 11:23
Hello, Abhinandan,
We appreciate your prompt response.
To enable percentage labels for sale items, please navigate to: Theme Options > WooCommerce > Shop Elements > Product Badges > Enable Percentage for Sale Labels.
Should you require further customizations beyond the default functionalities, we kindly invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 09:19
Hello, Roman,
We have successfully activated the theme on your website using the code you provided, and we did not encounter any issues during the process.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 3, 2025 at 08:47
Hello, Abhinandan,
Thank you for reaching out to us.
We understand that you are experiencing difficulties editing the single product design.
To solve the issue with the preview, go to XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/Qk6zSijQHRTX
Kindly review the attached screenshot https://prnt.sc/KNtKE1X2xhy1 . Next to the setting, you will notice a device icon. This indicates that you can adjust the value of this setting for different devices. For example, you can set a different height for mobile devices compared to desktop computers.
Should you have any further questions, please don’t hesitate to contact us.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 3, 2025 at 08:19
Hello, Roman,
We kindly request that you provide us with the link to your website as well as temporary WP-admin access. This will allow us to attempt the theme activation and verify whether the issue has been resolved.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Thank you for your cooperation.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 3, 2025 at 08:12
Hello, HUSSTLE,
Thank you for reaching out to us.
We’ve added a screenshot to the Private Content area.
To resolve this issue, we recommend contacting your hosting provider.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 20:51
Hello, Mrlumos,
We hope this message finds you well.
We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. However, we are glad if you were able to resolve your issue independently. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.
Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
– Up to 24 hours on weekdays (Monday–Friday)
– Up to 48 hours on weekends (Saturday–Sunday)
We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.
We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.
Please let us know your decision or if there is anything further we can do to assist you.
Here is a video of how you can replace the shortcode by an Elementor widget and translate strings there – https://fex.net/s/pxmf9nr
2/ Using Loco Translate, you need to manually locate and translate each string individually.
For example – https://fex.net/s/flmemd6
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.
3/ Do you mean this text https://prnt.sc/ET5n7fSghLhJ ? It comes from the MailPoet plugin, and is independent of our theme. Contact support for the plugin to get further assistance.
It appears that you are currently editing the single product template. Please see the screenshot for reference: https://prnt.sc/9h7f2zHsrUi5 Kindly let us know once you have finished and closed the editor so that we can proceed with checking the settings.
We appreciate your cooperation and look forward to your update.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 13:35
Hello, Chandru,
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 11:57
Hello, Mrlumos,
Thank you for reaching out to us. To assist you more effectively in resolving the issue, we kindly request that you record a video to help us better understand the problem.
Additionally, we would appreciate it if you could provide us with FTP access to further investigate the matter.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Thank you for your cooperation.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 11:51
Hello,
Thank you for reaching out to us.
We’re sorry to hear about the issue you’re experiencing with the footer created in Elementor. We understand how important it is for the frontend display to match your design in the editor.
Please clear cache and check how it works now.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 11:50
Hello, Cavid745,
Thank you for reaching out to us.
Please provide URL of the page from your screenshot and temporary wp-admin access.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 10:43
Dear MednaHolistic,
Happy New Year to you too!
We kindly request that you number your screenshots in the future for better clarity and convenience. Additionally, we would appreciate it if you could post different questions as separate topics on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
4/ Dashboard > Loco Translate > Plugins > XStore Core plugin > Edit translation > find and translate strings.
Wishlist text in the header > mobile menu – https://prnt.sc/gvAnl_GmtO_k
7/ Dashboard > Loco Translate > Plugins > Woocommerce > edit translation. For example – https://prnt.sc/fh5q7Ew9pxhO
You can find online tutorials on how to translate the WooCommerce plugin using Loco Translate. These tutorials are widely available and applicable regardless of the theme you are using.
We hope this information is helpful.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 10:21
Hello, Yasir,
We hope this message finds you well.
We would like to inform you that the Pro Elementos plugin has been activated to address the issue at hand. Kindly ensure that this plugin remains enabled to avoid any disruptions.
Thank you for your understanding and cooperation.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 2, 2025 at 08:12
Hello,
Thank you for reaching out to us.
We kindly request you to watch the following video: https://youtu.be/5ZwO_Cwzy14?feature=shared Please consider utilizing the method demonstrated in the video to achieve the desired result.
We hope this information is helpful.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 2, 2025 at 08:08
Hello, Yasir,
Thank you for getting in touch with us.
We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, then check the header and footer.
If this does not resolve the problem, we kindly ask that you provide us with access to your admin panel so we can review your settings and assist you further.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
