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Forum Replies Created

Viewing 30 posts - 1,891 through 1,920 (of 68,224 total)

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Rose Tyler

Support staff

January 6, 2025 at 08:15

Hello, Scardian,

Thank you for reaching out to us.

XStore Builders > Header Builder via Elementor > edit template > Menu settings > change font size and or padding – https://prnt.sc/phIpHBk_uWuA https://prnt.sc/oVG9LOGYJIXW https://prnt.sc/wmpl_R2kXgnq

Best regards,
8Theme’s Team

#429592 Copied In reply to: Broken CSS in bilingual web site using WPML plugin

Rose Tyler

Support staff

January 6, 2025 at 08:13

Hello,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

#429590 Copied In reply to: The best translate plugin compatible with XStore

Rose Tyler

Support staff

January 6, 2025 at 08:10

Hello, Anuj01,

Thank you for your response. However, we regret to inform you that the information provided is unclear to us. Could you kindly review it and provide further clarification if necessary?

Best Regards,
8Theme’s Team

#429589 Copied In reply to: in page elementor add element giving error

Rose Tyler

Support staff

January 3, 2025 at 12:03

Hello, Adam,

We appreciate your prompt response.

We’ve set 4 via Theme Options for you – https://prnt.sc/SEB-yPTI2MDx , the result is – https://prnt.sc/xuwa9vIIpOfh

Best regards,
8Theme’s Team

#429446 Copied In reply to: Products in shop are now only showing x1 instead of the supposed x4 grid

Rose Tyler

Support staff

January 3, 2025 at 11:51

Hello, Adam,

Please find the screenshot at the following link: https://prnt.sc/Y42VlHiX3g5z
We kindly request that you test the access credentials you provide on your own before sharing them in the future.

Best regards,
8Theme’s Team

#429442 Copied In reply to: Products in shop are now only showing x1 instead of the supposed x4 grid

Rose Tyler

Support staff

January 3, 2025 at 11:43

Hello, Roman,

Thank you for contacting us and for using XStore.

1/ Themes include a number of perfect third-party plugins that greatly increase the theme opportunities and open new horizons for your store/blog. The installation of included plugins will be required once after the theme activation.
In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually as you already did, or via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.
You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

2/ Here is an article about “sorry, you are not allowed to access this page” issue – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-in-wordpress/

3/ Please confirm whether your server utilizes a blacklist or whitelist? If so, kindly check if the following IP addresses are blocked: 176.9.106.102 and 136.243.62.35.

Additionally, please provide us with the IP address of your server so that we can conduct a thorough investigation.

4/ Provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

#429437 Copied In reply to: Theme import and plugin install problem (system requirements are OK)

Rose Tyler

Support staff

January 3, 2025 at 11:33

Hello, Rajat Gajera,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#429434 Copied In reply to: Mobile Menu Categories not showing in mobile device

Rose Tyler

Support staff

January 3, 2025 at 11:32

Hello, Adam,

Thank you for getting in touch with us.

The Username or Password provided is incorrect. Please check.

Best regards,
8Theme’s Team

#429433 Copied In reply to: Products in shop are now only showing x1 instead of the supposed x4 grid

Rose Tyler

Support staff

January 3, 2025 at 11:29

Hello,

Thank you for reaching out to us.

All available tab settings you can find via XStore Builders > Single product Builder via Elementor > Edit template > Tabs settings. For example, https://prnt.sc/_rpLbjLmnVms will show content from product editor > XStore Options > Single layout > custom tab – https://prnt.sc/Z-HoZGnCZSO6

Unfortunately, there is no simple way to add an additional unique custom tab to a single product. However, you are welcome to submit a customization request through the following link: https://www.8theme.com/account/#etheme_customization_panel

Please note that this type of customization falls outside the scope of our standard support services and is therefore not available through our support forum.

Thank you for your understanding.

Best Regards,
8Theme’s Team

#429432 Copied In reply to: How to add FAQ section for every product

Rose Tyler

Support staff

January 3, 2025 at 11:23

Hello, Abhinandan,

We appreciate your prompt response.

To enable percentage labels for sale items, please navigate to: Theme Options > WooCommerce > Shop Elements > Product Badges > Enable Percentage for Sale Labels.

Should you require further customizations beyond the default functionalities, we kindly invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

#429430 Copied In reply to: i am unable to edit single product design want to add discount percentage

Rose Tyler

Support staff

January 3, 2025 at 09:19

Hello, Roman,

We have successfully activated the theme on your website using the code you provided, and we did not encounter any issues during the process.

Warm Regards,
The 8Theme Team

#429416 Copied In reply to: Problem with Activation code (bought a year ago)

Rose Tyler

Support staff

January 3, 2025 at 08:47

Hello, Abhinandan,

Thank you for reaching out to us.

We understand that you are experiencing difficulties editing the single product design.

To solve the issue with the preview, go to XStore Builders > Single Product via Elementor > edit template > Settings > Preview settings > select a product – https://prnt.sc/Qk6zSijQHRTX

The Sale label can be displayed like this – https://prnt.sc/fvqRO0vkoeJZ ( https://prnt.sc/rExmA5guKeeh )

Best Regards,
8Theme’s Team

#429414 Copied In reply to: i am unable to edit single product design want to add discount percentage

Rose Tyler

Support staff

January 3, 2025 at 08:22

Hello, Chandru,

Thank you for reaching out to us.

Kindly review the attached screenshot https://prnt.sc/KNtKE1X2xhy1 . Next to the setting, you will notice a device icon. This indicates that you can adjust the value of this setting for different devices. For example, you can set a different height for mobile devices compared to desktop computers.

Should you have any further questions, please don’t hesitate to contact us.

Best regards,
8Theme’s Team

#429411 Copied In reply to: Slider Banner on home screen looks half visible

Rose Tyler

Support staff

January 3, 2025 at 08:19

Hello, Roman,

We kindly request that you provide us with the link to your website as well as temporary WP-admin access. This will allow us to attempt the theme activation and verify whether the issue has been resolved.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#429408 Copied In reply to: Problem with Activation code (bought a year ago)

Rose Tyler

Support staff

January 3, 2025 at 08:12

Hello, HUSSTLE,

Thank you for reaching out to us.

We’ve added a screenshot to the Private Content area.

To resolve this issue, we recommend contacting your hosting provider.

For further information, you may find this StackOverflow discussion helpful: http://stackoverflow.com/questions/26125030/font-awesome-icons-not-showing-in-chrome-a-maxcdn-related-cross-origin-resource

Best regards,
8Theme’s Team

Please contact administrator
for this information.

#429406 Copied In reply to: Theme font varies and I want to just use 1 font family

Rose Tyler

Support staff

January 2, 2025 at 21:06

Hello, Roman,

We kindly request you to provide us with your purchase code through the Private Content area at your earliest convenience.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

#429384 Copied In reply to: Problem with Activation code (bought a year ago)

Rose Tyler

Support staff

January 2, 2025 at 21:04

Hello, Cavid745,

Thank you for letting us know.

1/ https://prnt.sc/oObC1_qw0OWy > https://prnt.sc/DfyroIqVnCLp
Please clear cache and check the result.

2/ We’ve added custom CSS code for the Add to Cart button – https://prnt.sc/RHNZcHZXIV-_

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#429383 Copied In reply to: sticky add to cart is showing overlapping content

Rose Tyler

Support staff

January 2, 2025 at 20:51

Hello, Mrlumos,

We hope this message finds you well.

We noticed that you recently gave a low rating to our theme, and we are genuinely saddened to hear this. However, we are glad if you were able to resolve your issue independently. Your feedback and satisfaction are extremely important to us, and we would like to take this opportunity to address any concerns you may have.

Please note that our response times can vary depending on the day. Typically, we aim to respond as quickly as possible, but our standard reply times are:
– Up to 24 hours on weekdays (Monday–Friday)
– Up to 48 hours on weekends (Saturday–Sunday)

We truly believe that our product deserves a higher rating (5 stars), and we are here to assist you in any way we can to ensure your satisfaction. If you feel that your experience with our support or product has not met your expectations, we are more than willing to work with you to resolve the issue. Additionally, if necessary, we are open to offering a refund https://themeforest.net/refund_requests/new so that you can explore other options that better suit your needs.

We kindly ask you to reconsider your rating and, if possible, update it to 5 stars. Your positive feedback helps us grow and continue to improve our products and services.

Please let us know your decision or if there is anything further we can do to assist you.

Best regards,
The 8Theme Team

#429379 Copied In reply to: there is no way to change the header links to go to correct translated links for myaccount compare..

Rose Tyler

Support staff

January 2, 2025 at 16:55

Hello, Marketingmachine,

Thank you for contacting us and for using XStore.

Please rename this file https://prnt.sc/Rzq8QedXBJoE to xstore-nl_NL.po and https://prnt.sc/KaBRe8EhRjtH to xstore-core-nl_NL.po

Once the renaming is complete, please let us know so we can assist you further.

Warm Regards,
The 8Theme Team

#429366 Copied In reply to: Translate some parts of website including Cart and the checkout

Rose Tyler

Support staff

January 2, 2025 at 16:40

Hello, Chandru,

Thank you for reaching out to us.

We kindly recommend setting a uniform height for the containers of your slides. For reference, please see the examples provided below:https://prnt.sc/7oK14Kx_SPU9 https://prnt.sc/at-v1tZo6ydx

Best regards,
8Theme’s Team

#429365 Copied In reply to: Slider Banner on home screen looks half visible

Rose Tyler

Support staff

January 2, 2025 at 15:32

Hello,

Thank you for contacting us and for using XStore.

Loco translate plugin is used for only a single language https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , If you want to use your site in a multilanguage, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

#429359 Copied In reply to: The best translate plugin compatible with XStore

Rose Tyler

Support staff

January 2, 2025 at 14:50

Hello, Chandru,

Containers have default paddings, you can remove them via settings – https://prnt.sc/Dqx55L0lqOez

Best Regards,
8Theme’s Team

#429348 Copied In reply to: Is it possible includes Lottie files in slider

Rose Tyler

Support staff

January 2, 2025 at 14:00

Dear MednaHolistic,

1/ We’ve restored the shortcode at your request – https://prnt.sc/wvG8npGgAoCo

Here is a video of how you can replace the shortcode by an Elementor widget and translate strings there – https://fex.net/s/pxmf9nr

2/ Using Loco Translate, you need to manually locate and translate each string individually.
For example – https://fex.net/s/flmemd6

Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.

3/ Do you mean this text https://prnt.sc/ET5n7fSghLhJ ? It comes from the MailPoet plugin, and is independent of our theme. Contact support for the plugin to get further assistance.

4, 5/ You’re welcome!

6/ There is no such option, unfortunately.

7/ https://woocommerce.com/document/woocommerce-localization/

Best regards,
8Theme’s Team

#429335 Copied In reply to: Issue with blog posts / image / meta description / language setting etc

Rose Tyler

Support staff

January 2, 2025 at 13:45

Hello, Chandru,

https://prnt.sc/neYuE2gxgoqd

Best Regards,
8Theme’s Team

#429334 Copied In reply to: Is it possible includes Lottie files in slider

Rose Tyler

Support staff

January 2, 2025 at 13:43

Hello, Cavid745,

We appreciate your prompt response.

It appears that you are currently editing the single product template. Please see the screenshot for reference: https://prnt.sc/9h7f2zHsrUi5 Kindly let us know once you have finished and closed the editor so that we can proceed with checking the settings.

We appreciate your cooperation and look forward to your update.

Best Regards,
8Theme’s Team

#429333 Copied In reply to: sticky add to cart is showing overlapping content

Rose Tyler

Support staff

January 2, 2025 at 13:35

Hello, Chandru,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#429329 Copied In reply to: Is it possible includes Lottie files in slider

Rose Tyler

Support staff

January 2, 2025 at 11:57

Hello, Mrlumos,

Thank you for reaching out to us. To assist you more effectively in resolving the issue, we kindly request that you record a video to help us better understand the problem.

Additionally, we would appreciate it if you could provide us with FTP access to further investigate the matter.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

#429317 Copied In reply to: there is no way to change the header links to go to correct translated links for myaccount compare..

Rose Tyler

Support staff

January 2, 2025 at 11:51

Hello,

Thank you for reaching out to us.

We’re sorry to hear about the issue you’re experiencing with the footer created in Elementor. We understand how important it is for the frontend display to match your design in the editor.

Please clear cache and check how it works now.

Best regards,
8Theme’s Team

#429316 Copied In reply to: I’m experiencing an issue with the footer I created using Elementor.

Rose Tyler

Support staff

January 2, 2025 at 11:50

Hello, Cavid745,

Thank you for reaching out to us.

Please provide URL of the page from your screenshot and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

#429315 Copied In reply to: sticky add to cart is showing overlapping content

Rose Tyler

Support staff

January 2, 2025 at 10:43

Dear MednaHolistic,

Happy New Year to you too!

We kindly request that you number your screenshots in the future for better clarity and convenience. Additionally, we would appreciate it if you could post different questions as separate topics on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We’ve edited the My Account page for you and replaced the shortcode with our My Account element – https://prnt.sc/mujXmw0rp0EL https://www.8theme.com/documentation/xstore/xstore-builders/xstore-my-account-page-builder-with-elementor/

2/ Dashboard > Loco Translate > Plugins https://prnt.sc/VIW6CXXqijAu > XStore Core plugin > Edit translation https://prnt.sc/r9i8l3t6Ee0y > https://prnt.sc/cJZ6eCA9Gq_e > https://prnt.sc/Rp95SALEc3Ux

3/ https://prnt.sc/ET5n7fSghLhJ > https://prnt.sc/ZJSi6xHhen6z Dashboard > Loco Translate > Plugins > MailPoet

4/ Dashboard > Loco Translate > Plugins > XStore Core plugin > Edit translation > find and translate strings.
Wishlist text in the header > mobile menu – https://prnt.sc/gvAnl_GmtO_k

5/ We’ve changed the shortcode to https://prnt.sc/vSYp5JecqUvx Please check the result on Kedvencek page.
Here is a video about our wishlist – https://youtu.be/ZyjZ-vCx0pE?feature=shared

6/ Please watch these videos – https://www.youtube.com/watch?v=Ogeqaa4SZV0 https://youtu.be/WYBlzdJs5PU?feature=shared

7/ Dashboard > Loco Translate > Plugins > Woocommerce > edit translation. For example – https://prnt.sc/fh5q7Ew9pxhO

You can find online tutorials on how to translate the WooCommerce plugin using Loco Translate. These tutorials are widely available and applicable regardless of the theme you are using.

We hope this information is helpful.

Best regards,
8Theme’s Team

#429300 Copied In reply to: Issue with blog posts / image / meta description / language setting etc
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Viewing 1,920 results - 1,891 through 1,920 (of 68,224 total)

Viewing 30 posts - 1,891 through 1,920 (of 68,224 total)

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Forum Replies Created

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