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Viewing 30 posts - 1,861 through 1,890 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 10:53

    Hello,

    Thank you for reaching out to us.

    Please provide us with FTP access in the private content area.
    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 10:33

    Hello, Nirmalya,

    Thank you for reaching out to us!

    Here is an example – https://prnt.sc/QdDdsUXfhOuN

    Furthermore, we recommend utilizing the XStudio feature of the XStore WordPress theme, which allows you to import specific sections from various demos. You can find more information about this feature here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    We hope this helps. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 10:09

    Hello,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 09:03

    Hello,

    Thank you for reaching out to us.

    Dashboard > Posts > add a few posts, then go to Appearance > Widgets > edit content of the Main sidebar.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 08:17

    Hello, Sefat,

    The content of the Additional Information tab comes from the Woocommerce plugin. We hope this article will be helpful – https://woocommerce.com/document/editing-product-data-tabs/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 08:07

    Hello, MednaHolistic,

    Thank you for contacting us and for using XStore.

    Use an SEO plugin to add the necessary OG image and OG description for your pages, posts, and products. Try, for example, the Yoast SEO plugin, and disable Theme Options > Seo settings.

    Please remember to clear the Facebook cache for any products or pages that have been previously shared. You can do so by using the following link: https://developers.facebook.com/tools/debug/sharing/

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2025 at 08:05

    Hello, GNC,

    Thank you for reaching out to us.

    To modify the threshold resolution at which the mobile menu is displayed, you will need to adjust the breakpoint settings in Theme Options > General > Starting point of the mobile header.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 18:16

    Hello, Jae,

    Thank you for reaching out to us.

    Dasboard > Products > Edit product > edit images https://prnt.sc/cgmPcrl-StLh

    Read more – https://woocommerce.com/document/managing-products/add-product/#adding-a-simple-product

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 17:41

    Hello @vdbecom,

    We appreciate your prompt response.

    Custom CSS code is used on your site – https://prnt.sc/vV3ZhztWfp4v You can edit it depending on your needs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours Sincerely,
    8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 16:55

    Hello @vdbecom,

    You can use any email to create a temporary account, and provide username and password via the Private content area here.

    Yours Sincerely,
    8Themes Team.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 16:36

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 16:34

    Hello, Abhinandan,

    We sincerely apologize for the delay in our response, as it was due to the weekend.

    Could you please provide us with more details about the specific issue or configuration you need help with?

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 15:24

    Hello,

    We appreciate your prompt response.

    XStore Builders > Header Builder via Elementor > edit template > settings of element, for example https://prnt.sc/TK_tt8qAtrkL

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 14:40

    Hello,

    Thank you for reaching out to us.

    Your site is under maintenance mode, so we can’t check your site.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 14:38

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    You can also contact WPML support team.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 14:32

    Hello, Marcochi,

    The font-size settings for the website fonts were previously configured and continue to be managed through Theme Options > Typography. We have checked, and it is functioning properly. For example https://prnt.sc/TjzXrr8L8bF9 > https://prnt.sc/xuSzBJJsQWQX
    This means you can set global font settings via the theme options, while also applying local adjustments using Elementor, if needed. For example – https://prnt.sc/dyK9x1FSWyRk > https://prnt.sc/HCdJGHrTqij0

    Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

    Best regards,
    8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 14:10

    Hello, Alyan,

    Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 13:48

    Hello,

    The issue you are experiencing is not visible on our end. Please find a screenshot here: https://prnt.sc/lCl8GBqozY0p

    We kindly suggest trying the following steps:
    1. Update your browser to the latest version or try using a different browser.
    2. Clear your browser cache, as the issue might be caused by cached data.
    3. Disable any third-party browser extensions, as they could potentially conflict with external plugins on the website.

    We assure you that this issue is not related to our theme.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 13:42

    Hello, Alyan,

    Thank you for contacting us and for using XStore.

    Please disable the “Hide out-of-stock items from the catalog” option and check the result.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 13:40
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 11:26

    Hello, Alyan,

    Thank you for contacting us and for using XStore.

    WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 09:18

    Hello, Sefat,

    Thank you for reaching out to us.

    We understand that you have added a brand under Products > Brands, but it is not appearing on your product detail page, such as in the example SKU: 1001365029. We appreciate you sharing the screenshot for reference.

    XStore Builders > Single Product Builder via Elementor > edit template > https://prnt.sc/xZTOld47q81X > https://prnt.sc/wvu4EHkzcuFY

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 09:16

    Hello, Scardian,

    Thank you for reaching out to us again!

    1/ Please describe the desired result in more detail.

    2/ Theme Options > Mobile panel.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 09:13

    Hello, Scardian,

    Thank you for reaching out to us.

    If you are unable to apply the patches, please ensure that the theme is activated using the purchase code in XStore > Welcome Panel.
    In case the patches indicate they have been applied but the ”Apply” button becomes active again, kindly follow the solution provided in this topic: https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

    We hope this information is helpful.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 09:00

    Hello, Scardian,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 08:59

    Hello,

    Thank you for reaching out to us.

    We would like to inform you that the header settings have been updated as per your request. Kindly clear your browser cache and review the changes at your convenience.

    Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 08:15

    Hello, Scardian,

    Thank you for reaching out to us.

    XStore Builders > Header Builder via Elementor > edit template > Menu settings > change font size and or padding – https://prnt.sc/phIpHBk_uWuA https://prnt.sc/oVG9LOGYJIXW https://prnt.sc/wmpl_R2kXgnq

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 08:13

    Hello,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 6, 2025 at 08:10

    Hello, Anuj01,

    Thank you for your response. However, we regret to inform you that the information provided is unclear to us. Could you kindly review it and provide further clarification if necessary?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 3, 2025 at 12:03

    Hello, Adam,

    We appreciate your prompt response.

    We’ve set 4 via Theme Options for you – https://prnt.sc/SEB-yPTI2MDx , the result is – https://prnt.sc/xuwa9vIIpOfh

    Best regards,
    8Theme’s Team

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Viewing 30 posts - 1,861 through 1,890 (of 68,220 total)
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