Hello, M Project,

Thank you for reaching out to us and providing detailed information about the issue you’re experiencing. We understand how important it is to ensure your website’s content and design appear consistent across both the editor and frontend.

We’ve disabled the Static block cache and Remove Query Strings From Static Resources via Theme Options.

Please clear cache of browser and check the result.

Warm Regards,
The 8Theme Team

Hello, Abhijeet Kumar,

Thank you for reaching out to us and for choosing XStore. We truly appreciate your support.

To address your query, please follow these steps:
XStore Builders > Archive products > edit template > settings of Archive products element > enable desired elements – https://prnt.sc/4T3Aji0iuCN5

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We kindly request you to clear your browser cache and check again. We have made adjustments to the settings under Theme Options > Header Builder > content of the header.

Best regards,
8Theme’s Team

Hello, Shounak_65753,

You have a couple of options to proceed:

1. You can create multiple templates using the builder and assign each one to a specific category individually https://prnt.sc/x0nj5tZ6bREU

2. Alternatively, if the only difference lies in the top block of the category page, a single template should suffice. Please read this topic – https://www.8theme.com/topic/category-image-issue-and-customize-header/#post-429840

Warm Regards,
The 8Theme Team

Hello,

To provide you with detailed instructions that will help you achieve the desired result, we kindly ask for the opportunity to thoroughly review your current settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

To assist you further, we kindly request that you provide the correct WordPress admin access credentials. Once we receive this information, we will promptly review the issue and determine the best course of action to assist you.

We appreciate your cooperation and look forward to resolving this matter for you.

Best regards,
8Theme’s Team

Hello, Eduardo,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello, Istos,

We appreciate your prompt response.

We’ve activated Lightbox vide Single Product Builder https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/ on your site – https://prnt.sc/eVcfimCQIQLf

Kindly clear your site cache and review the results at your convenience.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. Do the same test for the default WooCommerce theme – Storefront. The issue may be due to your custom code in the Child Theme.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Ramez,

Thank you for reaching out to us.

We’ve disabled the overlap option via Header Builder for you – https://prnt.sc/lqgmrMoMgMBX

https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
8Theme’s Team

Hello, Istos,

Thank you for reaching out to us.

Please provide URL of the page from your screenshot and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, CAMALEAO,

We appreciate your prompt response.

Please provide FTP access and we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL of the page shown in your screenshot?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you kindly provide the URL to the product page from your example, along with temporary wp-admin access, so we can assist you further?

We look forward to your response.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and providing the screenshots to illustrate the issue.

We understand that the menu is not displaying as expected.

We’ve edited the header settings on your site. Please clear cache and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team