We would like to inform you that you can manage which columns to display by utilizing the “Screen Options” feature https://prnt.sc/5-_GpXo5nAYL
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 28, 2025 at 09:53
Hello,
Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.
If the issue persists, we recommend reaching out directly to the support team of the Contact Form 7 plugin – https://wordpress.org/support/plugin/contact-form-7/ . Please note that the functionality of this plugin is independent of the active theme, and as theme authors, we do not have control over its operation.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 28, 2025 at 08:45
Hello, elmou,
Please submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ for your questions and provide URL + temporary wp-admin access via the Private Content area.
Our support team will check the current settings on your site and help.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 28, 2025 at 08:18
Hello,
You are right.
BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved the temporary wp-admin access into the Private Content area.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
We understand that you are experiencing difficulties editing the button texts and labels on the Cart Page of your XStore theme.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 17:25
Hello,
We would like to kindly inform you that we have not received access credentials from you, which are necessary for us to review your settings. Without this information, we are unable to clearly identify the specific steps required to assist you in your case.
To potentially resolve your issue, we kindly request that you downgrade your PHP version https://prnt.sc/GUajW3AgW9Bk to 8.0 or 8.1 and verify if the problem persists.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 17:08
Hello, Nakasa,
1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.
2/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 16:35
Hello,
To resolve this matter, we recommend contacting your hosting provider.
Please share the provided screenshot https://prnt.sc/mXQgs5ogmIZ2 along with a detailed description of the issue to your hosting provider.
Best regards,
8Theme Team
Rose Tyler
Support staff
January 27, 2025 at 16:15
Hello,
Thank you for reaching out to us.
Could you please clarify the specific issue you are referring to?
Woocommerce > Status > Logs > there is memory error – https://prnt.sc/mXQgs5ogmIZ2 To resolve this matter, we recommend contacting your hosting provider. Please share the provided screenshot along with a detailed description of the issue. They will be best equipped to assist you further.
Best regards,
8Theme Team
Rose Tyler
Support staff
January 27, 2025 at 15:53
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 15:35
Hello, Nakasa,
Thank you for reaching out to us.
To add widgets to your shop page, please navigate to Appearance > Widgets in your WordPress dashboard.
Should you have any further questions or need assistance, feel free to reach out to us.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 13:51
Hello,
Thank you for contacting us and for using XStore.
Your site is under maintenance mode, so we can’t check it.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
January 27, 2025 at 13:50
Hello, 45stor45,
Thank you for contacting us and for using XStore.
Please update the theme and Core plugin files: download XStore – Installable Archive from this page https://www.8theme.com/downloads , go to Appearance > Themes > Add New > Upload archive > Install > Replace with uploaded.
Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded”.
Clear cache and check the result.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 13:49
Hello,
Thank you for reaching out to us.
Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 13:48
Hello, 45stor45,
Thank you for reaching out to us.
Please submit a new topic https://www.8theme.com/forums/xstore-wordpress-support-forum/ When submitting your query, please include the URL of your website along with temporary wp-admin access. This will allow us to review your settings and provide the necessary support.
Should you have any further questions, please do not hesitate to let us know.
Please note that matters related to emails and customization are handled by different teams. If you contact them on a Saturday and your inquiry is complex, it may take until Wednesday to receive a response, as additional time is required for thorough analysis.
We kindly ask for your patience while awaiting a reply via email.
The texts across different parts of the website are provided by various plugins and the theme itself. This is a normal behavior and cannot be changed. To translate texts, you will need to use the following paths in Loco Translate:
– Loco Translate > Themes > XStore
– Loco Translate > Plugins > XStore Core
– Loco Translate > Plugins > WooCommerce
Do not forget about strings in Theme Options and XStore Builders.
We offer pre-created translations for some languages, but sometimes you need to start from scratch – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You are welcome to continue or complete it on your own and share the translation with us as was done by other customers. Just for note, all files you can download were shared by customers.
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.
Even if you decide to switch from our theme to another one, the situation will remain the same.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but we need temporary wp-admin access to be able to check your settings.
Best regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2025 at 08:22
Hello, Cloud Shop,
Thank you for reaching out to us and sharing your concerns.
Private Content
Best regards,
8Theme’s Team
Please contact administrator for this information.
