Hello, Carinachan2000,

We would like to inform you that we do not store videos from clients’ websites on our servers. Therefore, if you did not download the video, unfortunately, we do not have it either to provide to you.

As I recall, there was nothing overly complex in the setup. Please navigate to Appearance > Menus > and try editing the menu. You should not encounter any issues during this process.

If you have any additional questions or face any difficulties, please do not hesitate to let us know.

Best regards,
The 8Theme Team

Hello,

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

We understand that your website’s performance has slowed down after listing products, and we’re here to assist you. To improve your website speed, we recommend the following steps:

1. **Optimize Images**: Ensure all product images are compressed and optimized for web use without compromising quality. Tools like TinyPNG or ImageOptim can help.

2. **Enable Caching**: Use a caching plugin to reduce load times by serving cached versions of your pages to visitors.

3. **Minimize Plugins**: Deactivate and remove any unnecessary plugins that may be affecting your website’s performance.

4. **Use a Content Delivery Network (CDN)**: A CDN can help distribute your website’s content across multiple servers, reducing load times for users in different locations.

5. **Optimize Database**: Regularly clean up and optimize your database to remove unnecessary data and improve performance.

6. **Update Theme and Plugins**: Ensure that your theme and all plugins are updated to their latest versions for optimal performance and compatibility.

7. **Check Hosting Plan**: If your website traffic has increased significantly, consider upgrading your hosting plan to one that can handle higher resource demands.

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello @joebuston,

Please check the sidebar now.

We’ve activated “Sidebar only for blog page” via Theme Options.

“i cant edit the page itself i get critical error for some reason” – please record a video of your actions and the problem.

Best regards,
8Theme’s Team

Hello @joebuston,

To disable the sidebar, go to edit page > XStore Options > Sidebar Position – https://prnt.sc/gB97Lnl4VpUC

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please clarify if the screenshot you provided is from a blog page or a single post page? Additionally, would it be possible for you to share a link to the website where this example can be found?

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello, JPGlobal,

Thank you for reaching out to us.

1/ Please provide some videos or screenshots, and any error logs you may have.

2/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ Read this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

4/ Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hello,

Your initial inquiry has already been addressed.

Here is the link to the WooCommerce documentation: – https://woocommerce.com/documentation/woocommerce/

And here is the link to our documentation: https://xstore.helpscoutdocs.com/ and videos – https://www.youtube.com/@8theme/videos

If you have any further questions, please kindly formulate them more specifically and in detail to avoid any misunderstandings.

Best regards,
The 8Theme Team

Hello, Alinfo,

You’re welcome!

– Loco Translate > Themes > XStore;
– Loco Translate > Plugins > XStore Core;
– Loco Translate > Plugins > Woocommerce;
– settings of elements via the Elementor editor;

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello,

It is surprising that you are the only one who has reported such an issue; it is possible that the problem may not be related to the theme update.

The email you used belongs to the customization team, and unfortunately, we do not have access to it. Kindly disable the additional verification or use an email from the Private Content area.

Best regards,
8Theme Team

Hello, Alinfo,

We’ve added translation for the XStore theme https://prnt.sc/uyGt4ocSdNNH on your site and disabled the cache plugin. Please check – https://prnt.sc/xGC0dlkwAvq9

Best regards,
8Theme’s Team

Hello, Octatech,

https://prnt.sc/TRJzXlU_7y_h – you need to disable this plugin or contact the support team of the plugin directly.

Best regards,
8Theme’s Team

Hello, Nakasa,

Woocommerce > Settings > Products > Shop page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Nakasa,

To ensure the proper functioning of the filters, the shop page must be selected in the WooCommerce plugin settings.
Could you please check how the filters are working now?

Best regards,
8Theme’s Team

Hello, Reshi,

Thank you for reaching out to us.

Please check how emails work when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).
Let us know the results of the tests.

Best Regards,
8Theme’s Team