Hello,

Please update both the plugin https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and the theme at your earliest convenience – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If this doesn’t help, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Antonio,

Thank you for reaching out to us.

Please provide screenshots of your google login settings.

Best regards,
8Theme’s Team

Hello, MiguelFlorian,

Thank you for reaching out to us.

1/ Have you contacted Polylang plugin support? Please do this first.

2/ https://prnt.sc/A5_D3vYf3Xmr – contact your hosting provider to solve this issue.

Best Regards,
8Theme’s Team

Hello, Tax10,

Unfortunately, we are still unable to log in. Could you kindly attempt to log in using the credentials you provided to us?

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello Milos,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Tax10,

Thank you for reaching out to us.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please read this article – https://woocommerce.com/document/permalinks/

To achieve the desired URL structure for your website, you will need to make adjustments to your permalink settings and ensure that your WordPress setup is configured correctly. Here’s a step-by-step guide to help you resolve the issue:

1. **Update Permalink Settings**:
– Go to your WordPress Dashboard.
– Navigate to **Settings > Permalinks**.
– Choose the “Custom Structure” option and set it to:
/shop/%product_cat%/%postname%/
– Save the changes.

2. **Ensure Proper Category Hierarchy**:
– Make sure that your product categories are properly assigned.

3. **Flush Rewrite Rules**:
– After updating the permalink settings, WordPress will automatically flush the rewrite rules. However, if the issue persists, you can manually flush them by going to **Settings > Permalinks** and clicking “Save Changes” again without making any modifications.

4. **Check for Conflicts**:
– If the /shop/bracelets/ page is still showing a 404 error, it could be due to a conflict with existing pages or custom slugs. Ensure that there isn’t a page or post with the same slug (bracelets) that might be causing the conflict.

5. **Regenerate Product Permalinks**:
– If the issue persists, you can use a plugin like **”Regenerate Product Permalinks”** to refresh the permalinks for all your products and categories.

6. **Clear Cache**:
– If you are using a caching plugin or a CDN, clear the cache to ensure the changes are reflected on the front end.

If you have already attempted these steps and the issue still exists, please contact support of Woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

We hope this helps! Please let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Regarding your query, we kindly confirm that the theme does not include a built-in option to directly change the prices of products, including regular and sale prices. These settings are typically managed through your eCommerce platform (e.g., WooCommerce) rather than the theme itself. For example – https://prnt.sc/FUp3avDmnVvM
Contact support of Woocommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/

Should you have any additional questions or need further clarification, please don’t hesitate to contact us.

Warm Regards,
The 8Theme Team

Hello, Mahamud Hassan,

Thank you for reaching out to us.

We understand your request regarding displaying random or fake numbers for sold items, as shown in the example you provided. Unfortunately, our theme does not currently include a built-in feature to display random or fake sold item numbers. However, as an alternative, you may manually create a few fake orders yourself to replicate the results shown in the screenshot and our demonstrations.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, Chandru,

Thank you for reaching out to us.

We kindly suggest trying the following custom CSS code to address your query:

.nav-sublist-dropdown .etheme-elementor-nav-menu-item {
    border-bottom: 1px solid #e1e1e1;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction and what needs to be fixed.

Then provide us with FTP access via the private content area.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Regarding your inquiry, the AAA Option Optimizer plugin and the additional Elementor options, we recommend proceeding with caution before deleting or disabling any plugins or features. These components may be essential for the proper functioning of your website, especially if they are actively being used by your theme or specific page designs.

To ensure no issues arise, we suggest the following steps:

1. **Backup Your Website**: Before making any changes, create a full backup of your website, including files and the database. This will allow you to restore your site if anything goes wrong.

2. **Check Dependencies**: Verify whether the AAA Option Optimizer plugin and the Elementor options are actively being used by your theme or any customizations. You can do this by disabling them temporarily and checking if your website functions as expected.

Contact support of the Elementor plugin to get further assistance – https://wordpress.org/support/plugin/elementor/

3. **Resolve Warnings**: If you are receiving warnings, it may be worth investigating the specific issue further. The warning message should provide more details about what needs to be fixed. If you are unsure, feel free to share the exact warning with us or Elementor plugin support team.

4. **Consult Documentation**: Review documentation https://developers.elementor.com/docs/ to understand their roles and whether they are necessary for your website.

If you are uncertain about making these changes yourself, we recommend consulting with a developer or reaching out to the Elementor support team for further assistance.

Best regards,
8Theme’s Team

Hello, Dinesh Jain,

Thank you for reaching out to us.

Contact Form 7 is a free plugin that can be installed via Dashboard > Plugins > Add new.

Here is an example of form created using the plugin – https://prnt.sc/hP69UH4AhUiS

For your convenience, here is the link to the official plugin documentation: https://contactform7.com/docs/

Best regards,
8Theme’s Team