Hello, JiPanditJI,

Thank you for reaching out to us.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

If your website is currently live, we kindly recommend creating a staging or test site—a complete duplicate of your existing website—before proceeding with any theme changes. This approach will allow you to test and address any potential issues without affecting your live site.

Alternatively, if you prefer to make changes directly on your live website, we strongly advise creating a full backup beforehand. Your hosting provider can assist you with this process if needed. Having a backup ensures that you can restore your website to its previous state in case anything goes wrong during the update.

Please note that most of the plugins from your list have not been tested with our theme. As such, we cannot guarantee their compatibility. However, we can provide you with a list of plugins that are fully compatible with our theme, which you can find here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We hope this information is helpful.

Best regards,
8Theme’s Team

Hello, Dejan,

Thank you for contacting us and for using XStore.

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists. Your hosting provider can do the downgrade at your request.

2/ Contact support of the plugin you mentioned to get help from their side.

Best regards,
8Theme’s Team

Hello, Rokas,

We appreciate your prompt response.

Private Content

Best Regards,
8Theme’s Team

Hello @Lantalau,

WPML > Localización de temas y plugins > Analizar los temas seleccionados en busca de cadenas

Best Regards,
8Theme’s Team

Hello, Mahamud Hassan,

Thank you for reaching out to us.

We understand that you would like to customize the shop page on your website.

1/ https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

2/ Appearance > Widgets > Shop sidebar.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Carinachan2000,

About the background image, here is a video we created for you while editing the Home page using Elementor – https://fex.net/s/zxndtck
and video from Elementor plugin – https://youtu.be/5qTxwo0kUi4?feature=shared

As we can see, you do not use the background settings, you just added an image in page content – https://prnt.sc/vKBBnX0JHwh7 Please read about the Image here – https://elementor.com/help/image-widget/

Regarding the dimension, please prepare several images of different sizes using an image editor to find the one that provides the best result. It is important to name the images differently to avoid confusion during the testing process.

Best regards,
The 8Theme Team

Hello, Melanie Moutarde,

Private Content

Best regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Please post different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Here are correct translation file names https://prnt.sc/GPbOlXfblFnl Please make sure that zh_CN.po is used in the names of translations for xstore and xstore-core.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, MiguelFlorian,

Loco translate plugin is used for only a single language https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ , If you want to use your site in a multilanguage, then you have to use WPML (paid) or Polylang plugin (free) as per your requirements: https://www.8theme.com/documentation/xstore/theme-translation/
Or read this article – https://colorlib.com/wp/wordpress-multilingual-plugins/

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
8Theme’s Team

Hello, Rokas,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Mirko,

We appreciate your prompt response and temporary wp-admin access.

Could you kindly share the link to the page with the gallery mentioned in your inquiry? This will help us assist you more effectively.

Best regards,
8Theme’s Team

Hello, Gabriele Sicari,

Thank you for reaching out to us

Please contact your hosting provider and ask to solve this memory error – https://prnt.sc/W_-BOs0xMXO1

Read more – https://elementor.com/help/500-error/

Best regards,
8Theme’s Team

Hello, Nakasa,

Please go to Pages > edit the page using Elementor > https://prnt.sc/mjuYGa8Is35L

Best regards,
8Theme’s Team