Short code for static block does not work

This topic has 5 replies, 2 voices, and was last updated 8 months, 1 weeks ago ago by Rose Tyler

  • Avatar: Henkjan1992
    Henkjan1992
    Participant
    March 28, 2024 at 16:16

    i am trying to edit my shop page and there is that stattic block that i want to change, but it wont change on the page and the new short code does not work

    Files is visible for topic creator and
    support staff only.
    4 Answers
    Avatar: Henkjan1992
    Henkjan1992
    Participant
    March 28, 2024 at 16:30

    and even when i delete the short code or turn of the banner it still shows on my website. so i cant change it nor remove it

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 28, 2024 at 16:33

    Hello, Henkjan1992,

    Thank you for reaching out to us with your concern.

    Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

    In the event that you are utilizing a cache plugin and CDN, we recommend temporarily disabling them.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    Best regards,
    The 8Theme Team

    Avatar: Henkjan1992
    Henkjan1992
    Participant
    March 28, 2024 at 17:27

    i did turn them all off still same problem, but i made you a temporary wp admin see private section.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 29, 2024 at 07:46

    Hello, Henkjan1992,

    We appreciate your prompt response.

    1/ https://prnt.sc/01JU4wo_JiqN > https://prnt.sc/Rg2gbwBQ4TQ8 https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    2/ Lisences for plugins are not required, please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    This is not only our practice but all the theme authors from ThemeForest.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

  • Viewing 5 results - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.Log in/Sign up

8theme customization service
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.