Hello,

Thank you for reaching out to us.

In response to your inquiry, we would like to clarify that two different headers with distinct settings were used on the demo to ensure a proper appearance on both the homepage and the shop page. Therefore, it is not surprising that you experienced a different result after removing one of the headers.

To address this, we have restored a separate header for the homepage. You may now check the updated result – https://prnt.sc/d1_57pXa5MqP

Should you have any further questions, please feel free to reach out.

Warm Regards,
The 8Theme Team

Hello,

The demonstration site includes two different headers for various pages, as shown in the following screenshot: https://prnt.sc/oWYPWvq3pHV5
However, it appears that one of the headers has been removed on your end, which is causing the discrepancies.

Would you like us to restore the second header for you? Please let us know how you would like to proceed.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Here is a screenshot for you – https://prnt.sc/-HJ9AFSBG0fB

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please note that the display of a favicon in Google search results is managed by Google and may take some time to appear after being added to your website. We recommend clearing your browser cache and ensuring that the favicon is correctly implemented in your website’s code. Additionally, you may check Google’s guidelines for favicons to ensure compliance.

If the issue persists, we suggest waiting for Google’s next update, as changes may not reflect immediately. Let us know if you need further assistance.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve reuploaded the background image for you. Please check the result.

Best regards,
8Theme’s Team

Hello,

You’re welcome!

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Colors in the header can be changed via XStore Builders > Header Builder with Elementor > edit template > https://prnt.sc/6DWIsYbsfU-M https://prnt.sc/Yc6DRnPmvaE- https://prnt.sc/fzCalFvRaBHU

2/ Colors in page content can be changed when you edit content settings using Elementor.

3/ Footer – XStore Builders > Footer > edit template – https://prnt.sc/Mt6-pAr1mt-r > settings of elements – https://prnt.sc/rDFZeqtlKi5a

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Categories for the search are taken automatically from Dashboard > Products > Categories.

Regarding the issue with changing theme colors, the Dokan plugin should not prevent you from modifying theme colors. Could you please provide specific examples of the elements whose colors you are unable to modify? This will help us better understand the issue and assist you accordingly.

Best Regards,
8Theme’s Team

Hello, Jixepo,

1/ Solved.

2/ Edit page using elementor > edit settings – https://prnt.sc/9PFwozRpxiOe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Our delete demo content feature https://prnt.sc/3HzcWXPRpA6- only removes the content imported by the XStore theme. Therefore, your products will not be deleted.

Regarding a plugin that can be used to remove all website content, we previously mentioned one in our earlier response.

If you are unsure which third-party plugin may have interfered with the import process, we recommend disabling all plugins. This way, only the necessary ones will be activated during the demo content import.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can use the newsletter feature on your website by integrating a newsletter subscription form. When users submit their email addresses, they are typically stored in your website’s database or within the email marketing service you have connected, for example MC4WP : Mailchimp pour WordPress plugin.

To locate the submitted emails, please check the settings of your newsletter plugin or the email marketing platform you are using.

Read more – https://www.mc4wp.com/kb/#utm_source=wp-plugin&utm_medium=mailchimp-for-wp&utm_campaign=plugins-page

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Incanda,

This is not related to the theme update, so you may ignore it. Everything will function properly even without the premium version of the plugin. We do not use it on our demo sites either.

Best regards,
8Theme Team

Hello,

Sorry for the delay in answering. We’ve changed the name at your request.

Best regards,
8Theme’s Team

Hello, Johaner zambrano,

Thank you for reaching out to us.

XStore Builders > Header Builder with Elemntor > edit template – https://prnt.sc/rg4RMyzcoM1i

Read more – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best Regards,
8Theme’s Team