Hello, Simone,
Thank you for providing us with the wp-admin access. We kindly request you to also provide us with the FTP access.
Best Regards,
8Theme’s Team
Hello, Simone,
Thank you for providing us with the wp-admin access. We kindly request you to also provide us with the FTP access.
Best Regards,
8Theme’s Team
Hello, Adeeb Ahmed,
Thank you for reaching out to us with your concern.
Could you please provide the URL of the page from which your screenshot was taken? This will help us address your issue more effectively.
Best Regards,
8Theme’s Team
Hello VincentC,
Thank you for reaching out to us with your query.
We kindly request that you review the translation of the XStore Core plugin. Additionally, please reach out to the support team of the WPML plugin for further assistance.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your query.
This is how products can be shown in Off-Canvas cart with our theme – https://prnt.sc/X1MlMi4I_rWX
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
Best Regards,
8Theme’s Team
Hello, Petar,
Thank you for reaching out to us.
Could you please provide a detailed description of each specific change you wish to make but are encountering difficulties with?
About font site:
– XStore > Theme Options > Typography
– Elementor settings https://prnt.sc/OcMOczdahOhU
– settings of every Elementor element, for example – https://prnt.sc/n1rCYWYIMkUq
Best Regards,
8Theme’s Team
Hello, Allen,
We hope this message finds you well. Regarding your inquiry, we advise you to reach out directly to WooCommerce for support. You can contact them via their support page at https://wordpress.org/support/plugin/woocommerce/. The settings you are inquiring about are managed through this plugin, and the outcome will remain consistent regardless of the theme you have activated.
Best Regards,
8Theme’s Team
Hello, Petar,
Thank you for contacting us and for using XStore.
1/ Product Permalinks settings are independent of the theme, and come from WooCommerce plugin, read more https://woocommerce.com/document/permalinks/#:~:text=The%20permalink%20settings%20for%20WooCommerce,the%20content%20they%20help%20categorize.
Contact support of WooCommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/
2/ We can’t log in to your site – https://prnt.sc/nJdhYmZP_V9h
Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable. Check Cart buttons after that.
3/ To assist you more efficiently, please provide us with the correct credentials and a video demonstrating the issue. This will help us understand exactly what actions you are performing, what cannot be edited, and any errors that appear.
We appreciate your cooperation and look forward to resolving these issues promptly.
Warm Regards,
The 8Theme Team
Hello, Simone,
We appreciate your prompt response.
Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ > clear cache and check the result.
If this doesn’t help, provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Why did you test it in the editor mode? Please do the test when the editor is closed, on frontend – https://prnt.sc/1KRnaFZWRhB9
Best Regards,
8Theme’s Team
Hello, @Leszek,
We hope this message finds you well. We would like to inform you that the table you mentioned is not included in the default theme functionalities. To incorporate this feature, you may need to utilize an additional plugin that facilitates the generation and display of the table.
Alternatively, the table can be manually inserted if preferred, for example – https://prnt.sc/Bzu2t_1Ziazy https://www.w3schools.com/html/html_tables.asp
Should you have any suggestions for improvement to new theme versions, we warmly invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to efficiently review and address your concerns.
If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.
Best regards,
The 8Theme Team
Hello, Ankit Khandelwal,
Thank you for reaching out to us.
1/ Theme Options > Header Builder > Mobile menu > Select Menu > select the desired menu and Additional Tab Content > select “Nothing”. Do not forget to edit this for both headers on your site https://prnt.sc/2n_QFrmhyZpz
2/ XStore Builders > Footer > edit template for the entire site > set alignment for all your headings https://prnt.sc/7-ghIwp5OKgr and change margins https://prnt.sc/WNZbYSu4tzhj for example to – https://prnt.sc/ytErUN73smDG
3/ Edit page using Elementor > change this – https://prnt.sc/LFO0AOwMfUei > https://prnt.sc/uC38BsqljlEA
Best Regards,
8Theme’s Team
Hello, Natasa,
Thank you for reaching out to us.
We understand your concern regarding the high CPU usage observed after activating the XStore plugin. To assist you effectively, could you please provide us with the following details:
– The specific activities or features being utilized when the CPU usage increases.
– Any error messages or logs that you might have noticed during this time.
– Provide temporary wp-admin and FTP access.
This information will help our technical team to diagnose the issue accurately and provide a suitable solution.
Best Regards,
8Theme’s Team
Hello, Vita,
You’re welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello,
Copy the content of a file and past into the import area of the mail template – https://prnt.sc/FaQ9uQt-U126 (click on Import).
Best Regards,
8Theme’s Team
Hello, Simone,
Thank you for reaching out to us. XStore is fully compatible with Elementor, and we use Elementor on our demos.
Could you please provide a video of the problem and temporary wp-admin access?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
To assist you better, could you please provide us with some additional details? Specifically, it would be helpful to know if any error messages appeared or if there were any recent changes or updates made just before the issue occurred. This information will enable us to diagnose the problem more accurately and provide a suitable solution.
We look forward to your response and are committed to resolving your issue as quickly as possible.
Best Regards,
8Theme’s Team
Hello,
We’ve disabled 3rd-party plugins on your site > imported demo > enabled plugins.
Please check the result now.
Best regards,
8Theme’s Team
Hello, Sam,
You’re welcome!
There are 2 ways:
1/ https://prnt.sc/6GQk9nCJX-CY + https://prnt.sc/-_SQE09FaF0i
2/ create a few templates and set different conditions for them create a few templates and set different conditions for them
Best Regards,
8Theme’s Team
Hello, @Leszek,
What exactly is badly? Please describe the desired result in more detail, and provide some screenshots and URLs.
We do not see any file from you, please provide it one more time.
Best regards,
The 8Theme Team
Hello, Allen,
Thank you for reaching out and providing the details along with the attached picture.
Appearance > Customize > WooCommerce > Product Images > thumbnails width https://prnt.sc/sa8X-wELPYv9 set 328px and regenerate thumbnails.
Best Regards,
8Theme’s Team
Hello, Sam,
Thank you for reaching out to us with your query.
Custom tabs can be added – https://prnt.sc/RK9tUV72CYSM
For example, create a static block and add it via shortcode to the tab content area.
About table – https://prnt.sc/Bzu2t_1Ziazy https://www.w3schools.com/html/html_tables.asp
We hope this information is helpful.
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us.
Here is a screenshot from your site https://prnt.sc/6GCS8sf7yUwO
All (1) published slide, not draft is visible https://prnt.sc/2J3jTl_HO2uv
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your inquiry.
Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable
Best Regards,
8Theme’s Team
Hello, ziemczeq,
Thank you for reaching out to us.
Fixed.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello, Safe Desires,
Thank you for contacting us and for using XStore.
1/ We would recommend you contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/
2/ We’ve added https://prnt.sc/ku_JLhheM1AT on your checkout page. Please check how it works now.
Warm Regards,
The 8Theme Team
Hello, Martin,
Thank you for reaching out to us.
To assist you further, could you please provide the URL of the page where the issue is visible, along with temporary FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Hello,
We have reviewed your website and did not encounter any issues with loading. Could you kindly record a video demonstrating the problem, upload it to a file-sharing service, and provide us with the link to the video?
We appreciate your cooperation.
Best Regards,
8Theme’s Team
Hello,
We recommend that you reach out to your hosting provider for further assistance.
Best Regards,
8Theme’s Team