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Viewing 30 posts - 6,901 through 6,930 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 07:09

    Hello, Petar,

    Thank you for reaching out to us.

    Could you please provide a detailed description of each specific change you wish to make but are encountering difficulties with?

    About font site:
    – XStore > Theme Options > Typography
    – Elementor settings https://prnt.sc/OcMOczdahOhU
    – settings of every Elementor element, for example – https://prnt.sc/n1rCYWYIMkUq

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 06:49

    Hello, Allen,

    We hope this message finds you well. Regarding your inquiry, we advise you to reach out directly to WooCommerce for support. You can contact them via their support page at https://wordpress.org/support/plugin/woocommerce/. The settings you are inquiring about are managed through this plugin, and the outcome will remain consistent regardless of the theme you have activated.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 06:47

    Hello, Petar,

    Thank you for contacting us and for using XStore.

    1/ Product Permalinks settings are independent of the theme, and come from WooCommerce plugin, read more https://woocommerce.com/document/permalinks/#:~:text=The%20permalink%20settings%20for%20WooCommerce,the%20content%20they%20help%20categorize.
    Contact support of WooCommerce to get further assistance – https://wordpress.org/support/plugin/woocommerce/

    2/ We can’t log in to your site – https://prnt.sc/nJdhYmZP_V9h

    Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable. Check Cart buttons after that.

    3/ To assist you more efficiently, please provide us with the correct credentials and a video demonstrating the issue. This will help us understand exactly what actions you are performing, what cannot be edited, and any errors that appear.

    We appreciate your cooperation and look forward to resolving these issues promptly.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 17:43

    Hello, Simone,

    We appreciate your prompt response.

    Please update the theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ > clear cache and check the result.

    If this doesn’t help, provide us with FTP access.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 17:39

    Hello,

    Thank you for reaching out to us.

    Why did you test it in the editor mode? Please do the test when the editor is closed, on frontend – https://prnt.sc/1KRnaFZWRhB9

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 16:47

    Hello, @Leszek,

    We hope this message finds you well. We would like to inform you that the table you mentioned is not included in the default theme functionalities. To incorporate this feature, you may need to utilize an additional plugin that facilitates the generation and display of the table.

    Alternatively, the table can be manually inserted if preferred, for example – https://prnt.sc/Bzu2t_1Ziazy https://www.w3schools.com/html/html_tables.asp

    Should you have any suggestions for improvement to new theme versions, we warmly invite you to submit a detailed request on our task board at https://www.8theme.com/taskboard/. This will enable our technical team to efficiently review and address your concerns.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 16:00

    Hello, Ankit Khandelwal,

    Thank you for reaching out to us.

    1/ Theme Options > Header Builder > Mobile menu > Select Menu > select the desired menu and Additional Tab Content > select “Nothing”. Do not forget to edit this for both headers on your site https://prnt.sc/2n_QFrmhyZpz

    2/ XStore Builders > Footer > edit template for the entire site > set alignment for all your headings https://prnt.sc/7-ghIwp5OKgr and change margins https://prnt.sc/WNZbYSu4tzhj for example to – https://prnt.sc/ytErUN73smDG

    3/ Edit page using Elementor > change this – https://prnt.sc/LFO0AOwMfUei > https://prnt.sc/uC38BsqljlEA

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:51

    Hello, Natasa,

    Thank you for reaching out to us.

    We understand your concern regarding the high CPU usage observed after activating the XStore plugin. To assist you effectively, could you please provide us with the following details:
    – The specific activities or features being utilized when the CPU usage increases.
    – Any error messages or logs that you might have noticed during this time.
    – Provide temporary wp-admin and FTP access.

    This information will help our technical team to diagnose the issue accurately and provide a suitable solution.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:49

    Hello, Vita,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:45

    Hello,

    Copy the content of a file and past into the import area of the mail template – https://prnt.sc/FaQ9uQt-U126 (click on Import).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:43

    Hello, Simone,

    Thank you for reaching out to us. XStore is fully compatible with Elementor, and we use Elementor on our demos.

    Could you please provide a video of the problem and temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:41

    Hello,

    Thank you for reaching out to us.

    To assist you better, could you please provide us with some additional details? Specifically, it would be helpful to know if any error messages appeared or if there were any recent changes or updates made just before the issue occurred. This information will enable us to diagnose the problem more accurately and provide a suitable solution.

    We look forward to your response and are committed to resolving your issue as quickly as possible.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 15:03

    Hello,

    We’ve disabled 3rd-party plugins on your site > imported demo > enabled plugins.
    Please check the result now.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 13:14

    Hello, Sam,

    You’re welcome!

    There are 2 ways:

    1/ https://prnt.sc/6GQk9nCJX-CY + https://prnt.sc/-_SQE09FaF0i

    2/ create a few templates and set different conditions for them create a few templates and set different conditions for them

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 13:11

    Hello, @Leszek,

    What exactly is badly? Please describe the desired result in more detail, and provide some screenshots and URLs.

    We do not see any file from you, please provide it one more time.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 13:08
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 12:44

    Hello, Allen,

    Thank you for reaching out and providing the details along with the attached picture.

    Appearance > Customize > WooCommerce > Product Images > thumbnails width https://prnt.sc/sa8X-wELPYv9 set 328px and regenerate thumbnails.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 12:36

    Hello, Sam,

    Thank you for reaching out to us with your query.

    Custom tabs can be added – https://prnt.sc/RK9tUV72CYSM
    For example, create a static block and add it via shortcode to the tab content area.

    About table – https://prnt.sc/Bzu2t_1Ziazy https://www.w3schools.com/html/html_tables.asp

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 12:24

    Hello,

    Please download – https://we.tl/t-nKGW5TUGpe

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 12:10

    Hello,

    Thank you for reaching out to us.

    Here is a screenshot from your site https://prnt.sc/6GCS8sf7yUwO
    All (1) published slide, not draft is visible https://prnt.sc/2J3jTl_HO2uv

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 10:43

    Hello,

    Thank you for reaching out to us with your inquiry.

    Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 10:42

    Hello, ziemczeq,

    Thank you for reaching out to us.

    Fixed.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 09:39

    Hello, Safe Desires,

    Thank you for contacting us and for using XStore.

    1/ We would recommend you contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/

    2/ We’ve added https://prnt.sc/ku_JLhheM1AT on your checkout page. Please check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 08:51

    Hello, Martin,

    Thank you for reaching out to us.

    To assist you further, could you please provide the URL of the page where the issue is visible, along with temporary FTP access?

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 08:39

    Hello,

    We have reviewed your website and did not encounter any issues with loading. Could you kindly record a video demonstrating the problem, upload it to a file-sharing service, and provide us with the link to the video?

    We appreciate your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 07:57

    Hello,

    We recommend that you reach out to your hosting provider for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 07:53

    Hello, Rakibul,

    Thank you for reaching out to us with your inquiry.

    Could you please provide the correct wp-admin access?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 07:43

    Hello, Wealth Magnet,

    We hope this message finds you well. To assist you more effectively, could you please provide us with some screenshots and URLs related to your request? This will help us better understand your needs and address your concerns more accurately.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 07:42

    Hello, VincentC,

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    We’ve added custom CSS code https://prnt.sc/vVcmU5ikh1da Please clear cache and check the result.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 15, 2024 at 07:34

    Hello, Servit,

    1/ “I forgot to mention that I have also try PHP8.2.20 AND 8.1.29 but the results are the same.” – please change the current 8.3.8 to 8.1.29 version and let us check the issues more deeply.

    2/ We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

    Thank you for your understanding.

    Kind Regards,
    8theme team

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    Viewing 6,930 results - 6,901 through 6,930 (of 68,227 total)
Viewing 30 posts - 6,901 through 6,930 (of 68,227 total)
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