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Viewing 30 posts - 6,871 through 6,900 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 17:22

    Hello jordan,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 17:13

    Hello Asmit Kumar Sah,

    Thank you for contacting us and for using XStore.

    Quick View elements can be enabled/disabled via Theme Options > WooCommerce > Shop Elements.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:59

    Hello Petar,

    My account page – https://anitaobuca.rs/?page_id=8815 https://prnt.sc/3Bur_9f5xDSE

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:54

    Hello irfan makwana,

    Thank you for getting in touch with us.

    Could you please provide the URL and temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:34

    Hello Petar,

    We are pleased to inform you that the tasks you requested have been completed and URLs were provided via the private Content area. Your account page, single product page, and product category page are now accessible. Should you find the current URLs unsatisfactory, you have the option to customize them according to the documentation provided. Additionally, you may seek assistance from the WooCommerce plugin support team for further guidance.

    Please note that if you choose to activate a different theme, the permalink settings will continue to function as they currently do. We regret to inform you that we are not the authors of the permalink settings and, therefore, are unable to assist with their customization. We appreciate your understanding in this matter.

    Thank you for your attention, and please do not hesitate to reach out if you have any other questions about our theme settings.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:29

    Hello, jordan,

    We can’t log in. Please check.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 15:18

    Hello, @Pites,

    Thank you for understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 14:29

    Hello,

    We appreciate your prompt response.

    The content was hiden here https://prnt.sc/WNWle4BIFBsj

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 14:26

    Hello Petar,

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:55

    Hello, Cataclyps,

    Thank you for reaching out to us with your query.

    To show these products https://prnt.sc/jtlzNy4dHXgE , next elements https://prnt.sc/wP0_H6Aee3Pm https://prnt.sc/fBRdv8wNjy6J or just products element https://prnt.sc/WCpDvVL3QkwU can be used in Single Product Builder template https://prnt.sc/AVvcHXD9loO_

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:48

    Hello Petar,

    Theme Options > WooCommerce > Single Product Builder > Title > Size Proportion, and so on.

    Edit cart and checkout pages using Elementor and change font-size there.

    https://prnt.sc/CZw5AgbbgcVk

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:41

    Hello Petar,

    We hope this message finds you well. Upon reviewing your website, we are pleased to inform you that the issue appears to have been successfully resolved.

    Should you require any further assistance, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:37

    Hello, Nelson,

    Thank you for reaching out to us with your concern.

    We are pleased to inform you that the issue has been resolved. For future reference, we kindly ask that you thoroughly review the description of the option before activation https://prnt.sc/b3vxxIDZYQKd

    Should you have any further questions, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 13:34

    Hello, @Pites,

    Yes, it is correct, here is what we wrote https://prnt.sc/U91yfioETrLF Please wait for the new update.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 12:44

    Hello, @Pites,

    You will be able to update WPBakery Page Builder, as described here https://www.8theme.com/documentation/xstore/plugins/plugins-update/ once 7.7.1 version is available on https://www.8theme.com/downloads/

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 11:38

    Hello, @Pites,

    We hope this message finds you well. We would like to inform you that we have downgraded the version of the WPBakery plugin on your website. We kindly ask you to clear your cache and verify that everything is functioning correctly.

    It appears there is an issue with version 7.7 of the plugin. Version 7.7.1 is expected to resolve this issue; however, it is not currently available. We will need to wait for the update to be released. In the meantime, we recommend continuing to use the previous version of the plugin.

    Also, we would recommend use Text tab when you text edit content, for example – https://we.tl/t-pt22OXvHc5

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 11:21

    Hello,

    Thank you for reaching out to us with your queries. We’re here to assist you in enhancing your website’s functionality.

    1/ Here is an example of products settings > Image hover effects – https://prnt.sc/wfa_8OK4gVAP > https://prnt.sc/YbncqOZXBDw2

    2/ Could you please provide an example of the desired result?
    Please watch our videos about the header https://youtu.be/ZZExw_HXgu0?feature=shared https://youtu.be/2BDMGGzimb0?feature=shared

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 11:14

    Hello Diderino,

    We appreciate your prompt response.

    https://prnt.sc/VYswLRkOXXm- https://prnt.sc/GZWvxgXJ807v

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 10:52

    Hello,

    Thank you for reaching out to us with your query.

    Please provide URL of page with these buttons.

    Could you provide temporary wp-admin access? We need to check your settings.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 10:51

    Hello, Abhimanyu,

    We hope this message finds you well.
    I am writing to provide some assistance with the header configurations in XStore Builders, specifically within the Header Builder section.

    Currently, you have multiple headers set up, including a distinct one for the front page. Should you decide that the overlap feature on the Home page is unnecessary, you can easily modify the settings to utilize a single header across the entire site.

    We’ve changed the settings to https://prnt.sc/p1ChIkP-n_ee https://prnt.sc/DBoi8dJKmLCh Please clear cache and check the result.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 10:39

    Hello Diderino,

    Thank you for reaching out to us.

    To address your concern, please navigate to Theme Options > Typography. Should the issue persist, kindly provide temporary wp-admin access, and we will gladly review your settings for further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 09:48

    Hello,

    The problem is caused by 1 Razorpay: Signup for FREE PG plugin. Please disable this plugin before the demo content importing.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 09:44

    Hello, Wealth Magnet,

    Please change
    .single-product .woocommerce-tabs a to
    .single-product .woocommerce-tabs .tab-content-inner a in your current custom CSS code for products, and change
    .single-post .content-article a to
    .single-post .content-article p a, .single-post .content-article span a

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 09:32

    Hello, MEXESS,

    Thank you for reaching out to us with your queries.

    1/ Please go to Header Builder via Elementor > edit template > Cart > Off-Canvas/Dropdown > Automatically Open Canvas.

    2/ Try to use Blank page template https://prnt.sc/OhXlFI6H-dNc

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 09:28

    Hello, Laurens,

    Thank you for getting in touch with us.

    Have you solved this by disabling the Advanced Labels option?

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 08:24

    Hello, Adeeb Ahmed,

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 08:17

    Hello, Allen,

    Thank you for using our theme. We would like to clarify that the settings for images have always been managed through the WooCommerce plugin, rather than the theme itself. We provided this information as it is commonly known.
    If the settings are not functioning properly, the issue may be due to a third-party plugin or another external factor. In any case, you can activate the Storefront theme to check if the issue persists independently of the theme.
    For further assistance, please consult with WooCommerce support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 08:09

    Hello, Adeeb Ahmed,

    Thank you for reaching out to us with your concerns. We understand the importance of having your sliders and buttons appear just the way you want them on your website.

    Padding settings can be used, for example https://prnt.sc/cK-RUlga21Gw

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 08:06

    Hello, Ankit Khandelwal,

    We hope this message finds you well. We would like to inform you that the issue you are experiencing with the widget is related to the Elementor plugin, and not our theme. We kindly suggest that you reach out to the Elementor support team for further assistance https://wordpress.org/support/plugin/elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 16, 2024 at 08:02

    Hello,

    We’ve checked the page from Mobile and the Slider is visible – https://prnt.sc/MpjMJvI5vnwx

    Could you please check from different devices and provide us with a video of the problem?

    Best Regards,
    8Theme’s Team

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    Viewing 6,900 results - 6,871 through 6,900 (of 68,231 total)
Viewing 30 posts - 6,871 through 6,900 (of 68,231 total)
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