Hello Kumun,

Thank you for reaching out to us.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/

Best Regards,
8Theme’s Team

Hello Nancy,

To attach a file to the completed order email, you will first need to identify the specific email template used for these communications. In most systems, this is typically labeled as “Completed Order” or “Order Completion” email. If you are using a platform like WooCommerce, you can find this under WooCommerce > Settings > Emails, and then select the “Completed Order” email to customize it.

Email ID is the types of WooCommerce emails, for example: customer_completed_order
For this, you can look it up on WooCommerce documentation.
Or you can regard the IDs listed below if there’re ones you need:
new_order
customer_on_hold_order
customer_processing_order
customer_completed_order
customer_refunded_order
customer_partially_refunded_order
cancelled_order
failed_order
customer_reset_password
customer_invoice
customer_new_account
customer_note

If you have any additional questions or concerns, we would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Azza,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/gEJrc_R713sA . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

Hello lookyhua,

Thank you for your prompt response.

We would like to clarify that your query specifically pertains to the plugin. Therefore, we recommend that you contact the plugin’s support team, as the issue does not relate to our theme.

When using the Yoast SEO plugin, it is not necessary to activate the SEO options provided by the theme, as the plugin offers more detailed settings. Proper configuration through the plugin will be more beneficial. Please refer to the plugin’s documentation and consult their support team for further guidance.

Best Regards,
8Theme’s Team

Hello Azza,

Thank you for your prompt response.

Please provide FTP access, not Cpanel.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello lookyhua,

Thank you for reaching out to us.

Please check this article – https://yoast.com/http-503-site-maintenance-seo/
, and reaching out to Yoast’s support team to get more specific guidance.

Best Regards,
8Theme’s Team

Dear jaij,

We regret to inform you that the option you are inquiring about is currently unavailable.

Best Regards,
8Theme’s Team

Hello Ryanasm81,

Thank you for reaching out to us. You are correct in your approach. We recommend that you contact the support team for the Elementor plugin, as they may be able to provide you with valuable suggestions – https://wordpress.org/support/plugin/elementor/

Best Regards,
8Theme’s Team

Hello MEXESS,

Thank you for reaching out to us with your concern.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check the result.

3/ Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.

Best Regards,
8Theme’s Team

Hello Vera,

There was a critical error on the page. We have check https://su*****ean.fr/checkout/ and it works fine now.

If you face this issue next time, please do the next:
1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce. >Status > Logs.

2/ Provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Dear Chrisduwe,

Please provide the correct wp-admin access – https://prnt.sc/xEmvVN9zCsXC

Warm Regards,
The 8Theme Team

Hello Ilya,

Thank you for reaching out to us with your request.

Adding an extra text field labeled “Notices” to every product on your WooCommerce site is certainly possible. This field can be configured to display in each product’s page, allowing you or your customers to fill in necessary information which will then be visible in your orders.

To proceed with this customization, you might need to use additional plugins (contact woocommerce to get suggestions https://wordpress.org/support/plugin/woocommerce/) or some custom coding depending on your specific requirements and current setup.
Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel . This will enable you to engage directly with our team of technicians.

Best Regards,
8Theme’s Team

Hello Elgaroe,

To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello jhawker81,

Is there anything else we can help you with?

Best Regards,
8Theme’s Team

Hello Elgaroe,

Please read this article https://www.8theme.com/documentation/docs/xstore-badges-on-products/ and describe your request in more detail with screenshots.

Best Regards,
8Theme’s Team