Forum Replies Created

Viewing 30 posts - 65,281 through 65,310 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 13:54

    Hello,

    I think Royal 3.0.2 will be released today-tomorrow, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 13:15

    Hello,

    I think Royal 3.0.2 will be released today, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 13:08

    Hello,

    You need to use your block id http://prnt.sc/f1fkmw

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 12:33

    Hello,

    You should rename the default.custom.css file to custom.css.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 12:31

    Hello,

    Unfortunately, there is no such option. It can be done only by additional customization. You can send request to customization team https://wpkraken.io/?ref=8theme

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 12:24

    Hello,

    You need to use new browser version.
    If you have necessary skills you may try to edit etheme.js file.
    If you need help with additional customization contact WP-Kraken team because it’s not included in our support.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 12:19

    Hello,

    Please add this code in Custon css:

    .prefooter p{
        display: inline-block;
        margin-bottom: 10px;
        margin-top: 14px;
    padding-left: 5px;
    }
    .prefooter p .share-title{
        border: none;
        margin-bottom: 0;
        padding-bottom: 0;
    }
    .prefooter .etheme-social-icons{
        display: inline-block;
        width: auto;
        float: right;
        margin-bottom: 0;
    }
    .prefooter .etheme-social-icons li{
    margin-right: 0;
    }
    .prefooter .etheme-social-icons .share-facebook:hover{
        background-color: #3b5a9b ;
    }
    .prefooter .etheme-social-icons .share-twitter:hover{
        background-color: #32ccfe ;
    }
    .prefooter .etheme-social-icons .share-email:hover{
        background-color: #e7d900 ;
    }
    .prefooter .etheme-social-icons .share-pintrest:hover{
         background-color: #e54f63 ;
    }
    .prefooter .etheme-social-icons .share-google:hover{
        background-color: #d62408 ;
    }
    .prefooter .etheme-social-icons li:hover a{
    color: #fff;
    }
    .prefooter .double-border{
        border: 1px solid #ebebeb ;
    margin-bottom: -1px;
    }
    .prefooter .etheme-social-icons a{
    font-size: 18px;
        color: #6f6f6f ;
        padding: 10px;
        text-align: center;
        border-left: 1px solid #ebebeb ;
        width: 30px;
        height: 30px;
        line-height: 30px;
        display: inline-block;
    }

    How to create custom.css you can watch in this tutorial https://youtu.be/Qok2zRedRMY

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 12:06

    Hello,

    1. Do you have API key?
    Please read how to get it https://developers.google.com/maps/documentation/javascript/tutorials/adding-a-google-map#step_3_get_an_api_key .
    Go to Theme Options > Contact Form > Google Map API and add api key.
    Then you need edit the file wp-content/themes/legenda/contacts.php, find the line 171 <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?sensor=false"></script>, replace the code with this <script type="text/javascript" src="https://maps.googleapis.com/maps/api/js?key=YOUR_API_KEY&sensor=false"></script>, add your API key instead of “YOUR_API_KEY” text in the link.
    2. Go to Theme Options > Header http://prntscr.com/f1ev0p

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 10:57

    Hello,

    Try to disable the option “Smooth Scroll” in “Ultimate” settings in WP Dashboard. Clear browser cache and check the site.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 10:37

    Hello,

    I’ve disabled Smart Variations Images plugin. Please check http://prntscr.com/f1dw6y.
    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 10:01

    Hello,

    Please provide us with link to the site, wp-admin panel, FTP credentials and purchase code in Private Content.
    Also, make sure that you use the latest version of Ultimate Addons for Visual Composer – 3.16.10.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 09:58

    Hello,

    Please clear cache and check menu now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 09:28

    Hello,

    http://prnt.sc/f1d54z

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 09:04

    Hello,

    Please see screenshots http://prntscr.com/f1cvh8 http://prntscr.com/f1cvpr

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 09:00

    Hello,

    Sorry for the delay.
    Please wait for theme update, it will be realized in 1-2 days.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 08:42

    Hello,

    Please provide us with wp-admin credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 08:26

    Hello,

    Go to Edit page -> http://prntscr.com/f1ci5h

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 08:19

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 08:09

    Hello,

    Unfortunately, I can’t tell you even estimate date when we will add compatibility with PHP 7. All I can do for you it’s offer you XStore theme that is compatible with PHP & and also has a lot of other cool features https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546. If you decide to buy XStore we’ll be able to give you refund for the IDStore theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 08:07

    Hello,

    I’ve checked your site and http://prntscr.com/f1cbd1.
    The theme update will be realized in 1-2 days.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:56

    Hello,

    Unfortunately, there is no such possibility in the theme.
    If you need help with additional customization you can contact WP-Kraken team.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:53

    Hello,

    You’re welcome!)
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:48

    Hello,

    5. Fixed. Please check http://prntscr.com/f1c1e2
    https://www.8theme.com/demo/docs/legenda/#!/wishlist http://prntscr.com/f1c1hc

    Regarding the video and the thumbnails.

    – I am sorry but it’s not possible by default. It requires additional customization in theme files. You can contact WP Kraken team if you need help with this because customization is out the scope of our support, unfortunately.

    How can I add text below the category?

    You need use cetegory description or header category http://prntscr.com/exqyzw and then edit woocommerce/archive-product.php file, change position of this line < ?php etheme_category_header();?>
    or this one < ?php do_action( ‘woocommerce_archive_description’ ); ?> to http://prntscr.com/eqsa2g
    Make your changes in the child theme to prevent losing them after theme update https://8theme.com/demo/docs/woopress/index.html#!/3_child_theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:24

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/demo_data_installation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:17

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:16

    Hello,

    Sorry for the delay.
    Please wait for theme update, it will be realized in 1-2 days.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:14

    Hello,

    Please, make sure that you use the latest version of Ultimate Addons for Visual Composer – 3.16.10.
    Also, disable the WooComposer module(deprecated) from Ultimate setting.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 07:07

    Hello,

    To find your Purchase code, please, enter your ThemeForest account > Downloads tab > choose WooPress > Download > License Certificate & Purchase code http://prntscr.com/d23p2c

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 16:02

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 15:32

    Hello,

    You can delete Product Images Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Single Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/
    Read more there https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards,
    Rose Tyler.

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    Viewing 65,310 results - 65,281 through 65,310 (of 68,220 total)
Viewing 30 posts - 65,281 through 65,310 (of 68,220 total)
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