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Viewing 30 posts - 65,251 through 65,280 (of 68,230 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:44

    Hello,

    I have checked your site and don’t see the problem with cart link. Is your issue solved?
    You can use your website on your test domain and live one also. But keep in mind that you can use our theme license for 1 end product only.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:33

    Hello,

    1. Please see screenshot http://prnt.sc/f1tdfq
    2. Disable footer demo blocks in Theme Options -> Footer. You need recreate footer as described in the documentation: https://www.8theme.com/demo/docs/legenda/index.html#!/footer
    To change logo in copyright section add your own image in “Footer Copyright” area in Appearance > Widgets: https://www.8theme.com/demo/docs/legenda/index.html#!/custom_widget_areas (Footer Copyrights, Footer Links).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:22

    Hello,

    Please, contact us via contact form on ThemeForest.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:18

    Hello,

    When I disabled all 3rd-party plugins http://prnt.sc/f1t9q6
    Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:09

    Hello,

    I’ve checked your site. Seems it works fine https://gyazo.com/72cb9bd84532617bc70b40e39dcf2690
    Could you please clarify the problem with more details?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 12:04

    Hello,

    Also, you need update all required plugins.
    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:55

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:47

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:45

    Hello, @thorth219,

    To solve problem, please change /royal/woocommerce/single-product/add-to-cart/simple.php file to:

    <?php
    /**
     * Simple product add to cart
     *
     * @author 		WooThemes
     * @package 	WooCommerce/Templates
     * @version     3.0.0
     */
    
    if ( ! defined( 'ABSPATH' ) ) exit; // Exit if accessed directly
    
    global $woocommerce, $product;
    
    if ( ! $product->is_purchasable() ) return;
    ?>
    
    <?php
    	// Availability
    	$availability      = $product->get_availability();
    	$availability_html = empty( $availability['availability'] ) ? '' : '<p class="stock ' . esc_attr( $availability['class'] ) . '">' . esc_html( $availability['availability'] ) . '</p>';
    	
    	echo apply_filters( 'woocommerce_stock_html', $availability_html, $availability['availability'], $product );
    ?>
    
    <?php if ( $product->is_in_stock() ) : ?>
    
    	<?php do_action( 'woocommerce_before_add_to_cart_form' ); ?>
    
    	<form class="cart" method="post" enctype='multipart/form-data'>
    	 	<?php do_action( 'woocommerce_before_add_to_cart_button' ); ?>
    
    	 	<?php
    	 		if ( ! $product->is_sold_individually() )
    
    	 		/**
    			 * @since 3.0.0.
    			 */
    			do_action( 'woocommerce_before_add_to_cart_quantity' );
    
    	 			woocommerce_quantity_input( array(
    	 				'min_value' => apply_filters( 'woocommerce_quantity_input_min', 1, $product ),
    	 				'max_value' => apply_filters( 'woocommerce_quantity_input_max', $product->backorders_allowed() ? '' : $product->get_stock_quantity(), $product )
    	 			) );
    
    	 		/**
    			 * @since 3.0.0.
    			 */
    			do_action( 'woocommerce_after_add_to_cart_quantity' );
    	 	?>
    
    	 	<input type="hidden" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" />
    
    	 	<button type="submit" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" class="single_add_to_cart_button <?php if(etheme_get_option('ajax_addtocart')): ?>etheme-simple-product<?php endif; ?> button alt"><?php echo $product->single_add_to_cart_text(); ?></button>
    
    		<?php do_action( 'woocommerce_after_add_to_cart_button' ); ?>
    	</form>
    
    	<?php do_action( 'woocommerce_after_add_to_cart_form' ); ?>
    
    <?php endif; ?>

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:44

    Hello,

    To solve problem, please change /royal/woocommerce/single-product/add-to-cart/simple.php file to:

    <?php
    /**
     * Simple product add to cart
     *
     * @author 		WooThemes
     * @package 	WooCommerce/Templates
     * @version     3.0.0
     */
    
    if ( ! defined( 'ABSPATH' ) ) exit; // Exit if accessed directly
    
    global $woocommerce, $product;
    
    if ( ! $product->is_purchasable() ) return;
    ?>
    
    <?php
    	// Availability
    	$availability      = $product->get_availability();
    	$availability_html = empty( $availability['availability'] ) ? '' : '<p class="stock ' . esc_attr( $availability['class'] ) . '">' . esc_html( $availability['availability'] ) . '</p>';
    	
    	echo apply_filters( 'woocommerce_stock_html', $availability_html, $availability['availability'], $product );
    ?>
    
    <?php if ( $product->is_in_stock() ) : ?>
    
    	<?php do_action( 'woocommerce_before_add_to_cart_form' ); ?>
    
    	<form class="cart" method="post" enctype='multipart/form-data'>
    	 	<?php do_action( 'woocommerce_before_add_to_cart_button' ); ?>
    
    	 	<?php
    	 		if ( ! $product->is_sold_individually() )
    
    	 		/**
    			 * @since 3.0.0.
    			 */
    			do_action( 'woocommerce_before_add_to_cart_quantity' );
    
    	 			woocommerce_quantity_input( array(
    	 				'min_value' => apply_filters( 'woocommerce_quantity_input_min', 1, $product ),
    	 				'max_value' => apply_filters( 'woocommerce_quantity_input_max', $product->backorders_allowed() ? '' : $product->get_stock_quantity(), $product )
    	 			) );
    
    	 		/**
    			 * @since 3.0.0.
    			 */
    			do_action( 'woocommerce_after_add_to_cart_quantity' );
    	 	?>
    
    	 	<input type="hidden" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" />
    
    	 	<button type="submit" name="add-to-cart" value="<?php echo esc_attr( $product->get_id() ); ?>" class="single_add_to_cart_button <?php if(etheme_get_option('ajax_addtocart')): ?>etheme-simple-product<?php endif; ?> button alt"><?php echo $product->single_add_to_cart_text(); ?></button>
    
    		<?php do_action( 'woocommerce_after_add_to_cart_button' ); ?>
    	</form>
    
    	<?php do_action( 'woocommerce_after_add_to_cart_form' ); ?>
    
    <?php endif; ?>

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:39

    Hello,

    Thank you for using our theme!
    Did you read our documentation? https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate
    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:35

    Hello,

    Please update Woocommerce to 3.0.4 version, also try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:21

    Hello,

    Please, update theme to the version 3.0. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:20

    Hello,

    You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create a woocommerce theme to understand how it works.

    Please, update theme to the version 3.0. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:14

    Hello, @Jay,

    You have been replied in your topic https://www.8theme.com/topic/products-not-able-to-be-added-to-cart-anymore/#post-161631

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:13

    Hello,

    I sent your report to our developers. Thank you for the notice.
    I’ve activated Ajax “Add To Cart” (Theme Options -> Single Product Page). Please check add to cart on single product page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:11

    Hello, @thorth219,

    I sent your report to our developers. Thank you for the notice.
    I’ve activated Ajax “Add To Cart” (Theme Options -> Single Product Page), so you can add to cart product on single product pages.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:06

    Hello,

    Sorry for the delay.
    1. Is your problem solved http://prntscr.com/f1rx72?
    2. Could you please clarify us with more details and provide a screenshot?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:48

    Hello, @Rin,

    You’re welcome!
    Yes, please update WordPress to 4.7.4v http://prntscr.com/f1rpmh
    Also, you need update WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Go to Theme Options -> Responsive -> Enable Responsive Design.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:39

    Hello,

    I’ve created test attributes. Seems it works fine. Please check example product.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:20

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 16:06

    Hello,

    In this case, use FTP to add css code in custom.css file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:58

    Hello,

    Please, update theme to the version 3.0.2. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:41

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme http://prnt.sc/f1hj0i.
    We are able to help you with theme settings and features. If you are talking about default WP or WC options you need to be sure that it works with official WP or WC theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:34

    Hello,

    I think WooPress 3.0 will be released today, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:28

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:26

    Hello,

    New theme version 3.0.2 is available on ThemeForest. This version is compatible with WC 3.0.4.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:24

    Hello,

    Please, update theme to the version 3.0.2. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:21

    Hello,

    Yes, please, update theme to the version 3.0.2 It’s available on ThemeForest. This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:20

    Hello,

    Please, update theme to the version 3.0.2 It’s available on ThemeForest. This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

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Viewing 30 posts - 65,251 through 65,280 (of 68,230 total)
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