Hello goong,
1, 3/ 41px – you need to add “px”.
2, 4/ remove section with the sidebar element and change width of 2 sections to 50%, here is a screenshot for you – https://prnt.sc/ioEACYZb0G4C
Warm Regards,
The 8Theme Team
Hello goong,
1, 3/ 41px – you need to add “px”.
2, 4/ remove section with the sidebar element and change width of 2 sections to 50%, here is a screenshot for you – https://prnt.sc/ioEACYZb0G4C
Warm Regards,
The 8Theme Team
Hello Khoosham,
Thank you for reaching out to us and for providing the details of the issue you are experiencing with your shop page.
1/ Please downgrade the PHP version to 8.1 or 8.2.
2/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best Regards,
8Theme’s Team
Hello MEXESS,
Thank you for reaching out to us with your concern.
1/ Please provide a screenshot.
2/ Could you please provide temporary wp-admin access? We need to check your current settings first.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Best Regards,
8Theme’s Team
Hello Salman,
Thank you for reaching out to us.
1/ Slide on your screenshot is for users who use Eleemntor. Here is a video for WPBakery – https://youtu.be/_dVwgeruFJk?feature=shared
2/ Please try to add this code in Theme options > Theme custom CSS > Mobile:
.single-product .tabs .tab-title {
padding: 7px;
font-size: 9px;
}
3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
4/ Theme Options > Header Builder > Bottom header settings.
If you have any additional questions or concerns, please do not hesitate to reach out to us, but submit different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello Yao,
We would like to suggest an optimal configuration for the header builder. It is advisable to place two sub-containers within a single container and set it to ‘sticky’. This arrangement will ensure the desired functionality and appearance.
Otherwise, both elements may appear to be sticky https://prnt.sc/j8RS-9W56svb , but in reality, they will be on the same level, causing the card of the first container to be positioned underneath.
To assist you effectively, please provide us with temporary wp-admin access.
Best Regards,
8Theme’s Team
Hello WebConcreet,
Thank you for reaching out to us with your queries. We hope this message finds you well.
1/ Theme Options > WooCommerce > Shop > Products design > Minimum Price Only.
If this is not what you are looking for, please describe your request in more detail.
2/ Cart/Checkout Layout > Footer > enter your own content and the default one will be replaced.
In case you want to have the same footer content for all pages, activate the Use Default Footer option.
Kind Regards,
8theme team
Hello Mohammed Abrar,
Thank you for reaching out to us with your concern. We understand the importance of a smooth checkout process.
Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello Antonis Gkoumas,
Thank you for reaching out to us with your concern. We understand the importance of a smooth checkout process.
Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello goong,
Thank you for contacting us and for using XStore.
Please submit separate topics for different questions.
1, 3/ Theme Options > Typography > Headings > change line height from 41 to 41px.
2, 4/ Theme Options > WooCommerce > Single Product Builder > edit template https://prnt.sc/ioEACYZb0G4C
Warm Regards,
The 8Theme Team
Hello Bagwani,
We hope this message finds you well. We would like to inform you that if you wish to incorporate unique accordion content for each product, it is necessary to include this information in the product description https://prnt.sc/NxSp6v7U7XKG > https://prnt.sc/ty93a8goMUe5 (code that removes border – https://prnt.sc/sXmLJ7lvU7QM ). For your reference, an example has been provided in the Private Content area.
Thank you for your attention to this matter.
Warm Regards,
The 8Theme Team
Hello,
You’re welcome!
Best Regards,
8Theme’s Team
Hello Markzz,
Thank you for reaching out to us.
Yes, you can do this. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hi @Ahmed Asaad,
We offer the Pro Elements plugin.
The free PRO Elements plugin is a modified version of the Elementor Pro WordPress plugin, originally created by Elementor Ltd. Similar to the original, it is licensed under the GNU General Public License, version 3 (GPLv3). However, unlike the original, it is completely free and does not require activation for use.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Hello coffeedog,
We hope this message finds you well. Could you please provide us with the URL of the page displayed in your screenshot? Your assistance will help us address your query more efficiently.
Best Regards,
8Theme’s Team
Hello Anastasiia,
We have identified that the issue you are experiencing is related to the Light Speed plugin. This does not mean that you need to remove the plugin. Instead, we recommend locating the specific option within the plugin that is causing the problem. We advise you to contact the plugin’s support team for assistance in resolving this issue.
Best Regards,
8Theme’s Team
Hello Aasim Pathan,
We appreciate your prompt response.
You can reduce this code https://prnt.sc/zYcFM4fOW8Pw to
.single-product .etheme-sticky-panel {
display: none !important;
}
or remove custom CSS code, edit page template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/, and remove the Sticky panel element.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Hello coffeedog,
Thank you for reaching out to us with your request. We have reviewed the information you provided and understand that you would like the links in the caption to be displayed in blue.
Custom CSS code can be used:
.single-product .woocommerce-tabs a {
color: red !important;
}
Best Regards,
8Theme’s Team
Hello,
Thank you for reaching out to us with your request.
You can hide out of stock product from the catalog in WooCommerce > Settings > Products > Inventory > Hide out of stock items from the catalog.
If you want to hide out of stock products from the related products section only, we would recommend you contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/
Best Regards,
8Theme’s Team
Hello Duarte,
Thank you for contacting us with your inquiry about header customization in Elementor.
To better understand your requirements, could you please provide us with some screenshots? Additionally, we would appreciate it if you could grant us temporary wp-admin access to review your settings.
Furthermore, we are currently unable to access your site. Could there be an IP restriction in place that might be causing this issue?
Thank you for your cooperation.
Best regards,
8Theme’s Team
Hello Aasim Pathan,
Thank you for reaching out to us with your concerns regarding the product page layout on your website.
Please provide URL of page from your screenshot.
Best Regards,
8Theme’s Team
Hello JS7319,
We appreciate your prompt response.
Here is what see logined users https://prnt.sc/-w6UaWnefeZ2 and unlogined https://prnt.sc/Kb_4r9wVT7Ng This is because of next settings https://prnt.sc/w42TtIW3FHEg Please edit them in Theme Options > WooCommerce > Shop > Catalog mode.
About styles for buttons, please add the next code in Theme options > Theme custom CSS > Global:
.etheme-product-grid-item .button {
font-size: 17px;
font-weight: 700;
text-transform: capitalize;
color: #FFFFFF;
background-color: #000000;
border-style: solid;
border-width: 1px 1px 1px 1px;
border-color: #000000;
border-radius: 5px 5px 5px 5px;
padding: 13px 30px 13px 30px;
height: 45px;
}
.etheme-product-grid-item .button:hover {
color: #000;
background-color: #FFFFFF;
}
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Hello,
You’re welcome!
We would like to assure you that your previous actions will not impact any future updates to our themes. For your reference, please find detailed information on theme and plugin updates at the following links: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Best Regards,
8Theme’s Team
Hello Russell Rahman,
We appreciate your prompt response.
You are using the Dokan multivendor plugin, but [mvx_vendorslist orderby=”registered” order=”ASC”] shortcode of MultiVendorX Marketplace plugin. Please use shortcodes of the Dokan plugin https://dokan.co/docs/wordpress/getting-started/dokan-shortcodes/
Best Regards,
8Theme’s Team
Hello Bagwani,
Thank you for reaching out and for your kind words of appreciation.
Edit the Home page using Elementor > add Posts Carousel https://prnt.sc/_4AT7kEwobCI
More elemental are here https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/
Unrequired elements can be removed or just hidden for some devices here – https://prnt.sc/Skv8V-mkJHWm
Best Regards,
8Theme’s Team
Hello shopsangam,
We appreciate your prompt response.
Please check Theme Options > General > Site preloader, or provide us with temporary wp-admin access.
Best Regards,
8Theme’s Team
Hello,
We’ve checked and settings can be opened https://prnt.sc/JrcelSoJzOAK
Please describe the issue in more detail.
Thank you for your cooperation and we look forward to hearing from you soon.
Best Regards,
8Theme’s Team
Dear Bagwani,
We’ve edited the settings, please check now.
Best Regards,
8Theme’s Team
Hello cocofu,
Please provide the URL of your site and temporary wp-admin access via the Private Content area.
“I can’t import now.” – what exactly error do you get?
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
Best Regards,
8Theme’s Team
Hello Anastasiia,
Thank you for reaching out to us with your concern.
We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
Best Regards,
8Theme’s Team