Hello shopsangam,

Thank you for your prompt response.

We kindly request that you add the following CSS code to your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally, choose Global to insert the code:

@media (max-width: 767px) {
    .cart-checkout-light-header .header-wrapper .et-wrap-columns>.et_column {
        display: block !important;
    }
}

Best Regards,
8Theme’s Team

Hello Markzz,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out to us.

To proceed with your inquiry, we kindly request that you provide us with access to the account used for the purchase, as well as the URL of the page displayed in your screenshot. This information will enable us to investigate the matter thoroughly.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

Hello Bagwani,

“See, now 2 accordions are showing on the coconut oil page. ” – yes, and this is correct, we’ve explained it for you here – https://prnt.sc/bKxsbg2m_lSn https://prnt.sc/gHOKmF8hdDYr Please read carefully.

You can only manually enter content for the accordion, it is not dynamic, and there is no option from the theme side. This is not a bug, this is just how it works.

Private Content

Warm Regards,
The 8Theme Team

Dear Ahmed,

Thank you for your prompt response.

We can only share WooCommerce documentation – https://woocommerce.com/document/permalinks/

Best regards,
8Theme’s Team

Hello Salman,

We would like to advise against editing pages created with WPBakery using another editor plugin, as this may cause issues. Specifically, the slider from your screenshot should only be used on pages created with the Elementor plugin.

We’ve created a “test” page on your site and inserted the slider as an example.

Best Regards,
8Theme’s Team

Hello Antonis Gkoumas,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Bagwani,

We’ve removed the template you asked for. Please go to templated > open template and check settings there in the editor.

Please check for example “Cold Pressed Extra Virgin Coconut Oil” product.

Warm Regards,
The 8Theme Team

Hello Ankit Khandelwal,

Header Builder > Mobile menu > edit settings, or provide us with temporary wp-admin access, and we will guide you further.

Best Regards,
8Theme’s Team

Hello gewoonbovenaan,

Thank you for reaching out to us with your queries.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

Also, try to downgrade the PHP version to 8.1.

2/ There is no such option, unfortunately.
We encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

Best Regards,
8Theme’s Team

Hello Antonis Gkoumas,

The problem is caused by 3rd-party plugin – https://prnt.sc/b_YmdhJ5yLht

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We can’t provide support for plugins of other developers. Thank you for understanding.

Best Regards,
8Theme’s Team

Hello coffeedog,

We appreciate your prompt response.

.single-product .woocommerce-tabs .wc-tab a {
    color: red !important;
}

Best Regards,
8Theme’s Team

Hello Antonis Gkoumas,

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

If this doesn’t help, please provide us with a video of your actions and the problem + temporary wp-admin, and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello goong,

1, 3/ 41px – you need to add “px”.

2, 4/ remove section with the sidebar element and change width of 2 sections to 50%, here is a screenshot for you – https://prnt.sc/ioEACYZb0G4C

Warm Regards,
The 8Theme Team

Hello MEXESS,

Thank you for reaching out to us with your concern.

1/ Please provide a screenshot.

2/ Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team