Forum Replies Created

Viewing 30 posts - 6,421 through 6,450 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 15:44

    Hello shopsangam,

    Thank you for your prompt response.

    We kindly request that you add the following CSS code to your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally, choose Global to insert the code:

    @media (max-width: 767px) {
        .cart-checkout-light-header .header-wrapper .et-wrap-columns>.et_column {
            display: block !important;
        }
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 15:41

    Hello Salman,

    1/ Please go to Static blocks > check “test footer” created using WPBakery. And test it when the Elementor and Pro Elements plugins are disabled (static block should be selected for the Footer via Appearance > Widgets > Footer area).

    2/ Theme Options > Header Builder > Header Templates > Export your content header settings in a file (to be able to restore it), then select the desired demo version in “Ready To Go Headers” and the header will be replaced on your site.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 15:30

    Hello Markzz,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 14:57

    Dear Bagwani,

    We hope this message finds you well. We have noticed that the Locations description field currently includes a list of multiple countries. If your intention is to include only India in this field, we kindly request that you remove the other countries listed.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 14:54

    Hello shopsangam,

    Thank you for reaching out to us.

    To proceed with your inquiry, we kindly request that you provide us with access to the account used for the purchase, as well as the URL of the page displayed in your screenshot. This information will enable us to investigate the matter thoroughly.

    We appreciate your cooperation and look forward to resolving your issue promptly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 14:33

    Hello, @Duarte,

    Thank you for your prompt response.

    Please download 2 templates (page and sections template) file at this link – https://we.tl/t-hJEJcoBD4v

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 13:51

    Hello Bagwani,

    “See, now 2 accordions are showing on the coconut oil page. ” – yes, and this is correct, we’ve explained it for you here – https://prnt.sc/bKxsbg2m_lSn https://prnt.sc/gHOKmF8hdDYr Please read carefully.

    You can only manually enter content for the accordion, it is not dynamic, and there is no option from the theme side. This is not a bug, this is just how it works.

    Private Content

    Warm Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 13:42

    Hello Ankit Khandelwal,

    Thank you for your prompt response.

    Theme Options > Header Builder > Multiple templates > edit Front page header > Mobile menu > https://prnt.sc/FsYz4_UwDaWV

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 13:38

    Dear Ahmed,

    Thank you for your prompt response.

    We can only share WooCommerce documentation – https://woocommerce.com/document/permalinks/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 12:35

    Dear Ahmed,

    We hope this message finds you well.
    Could you please verify how the default WooCommerce theme, Storefront, functions when activated? Our theme should not affect the structure of the permalinks. If you observe the same results using the Storefront theme, we would recommend that you contact WooCommerce support for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 12:07

    Hello Salman,

    We would like to advise against editing pages created with WPBakery using another editor plugin, as this may cause issues. Specifically, the slider from your screenshot should only be used on pages created with the Elementor plugin.

    We’ve created a “test” page on your site and inserted the slider as an example.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:54

    Hello Duarte,

    We hope this message finds you well. We kindly request that you implement the following custom CSS code:
    selector .etheme-elementor-nav-menu.horizontal>li img.attachment-thumb.size-thumb { min-width: 170px; }

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:29

    Hello Antonis Gkoumas,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:28

    Hello Duarte,

    You’re welcome!

    Do you want to change the size of this image https://prnt.sc/OSir-HUTyTts ?

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:27

    Hello Bagwani,

    We’ve removed the template you asked for. Please go to templated > open template and check settings there in the editor.

    Please check for example “Cold Pressed Extra Virgin Coconut Oil” product.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:14

    Hello Antonis Gkoumas,

    We do not have access to your local. But you can do a simple test, disable the mentioned plugin, and check how Checkout works then. If the issue persists, let us know.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:13

    Hello Ankit Khandelwal,

    Header Builder > Mobile menu > edit settings, or provide us with temporary wp-admin access, and we will guide you further.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:10

    Hello Cr3atorf1lm,

    Thank you for reaching out to us.

    Please go to XStore Builders > Archive page > edit template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 11:09

    Hello gewoonbovenaan,

    Thank you for reaching out to us with your queries.

    1/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

    Also, try to downgrade the PHP version to 8.1.

    2/ There is no such option, unfortunately.
    We encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/ . Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 10:28

    Hello Camjam,

    Thank you for reaching out to us with your concerns regarding the XStore theme.

    Please go to XStore Builders > Header Builder via Elementor https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 10:27

    Hello Antonis Gkoumas,

    The problem is caused by 3rd-party plugin – https://prnt.sc/b_YmdhJ5yLht

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

    We can’t provide support for plugins of other developers. Thank you for understanding.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 10:18

    Hello MEXESS,

    1/ We’ve re-selected conditions for the template and it works fine now.

    2/ Please go to Pages > Checkout > edit it using Elementor and replace the current page content with the Multistep checkout element.
    https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 10:10

    Hello coffeedog,

    We appreciate your prompt response.

    .single-product .woocommerce-tabs .wc-tab a {
        color: red !important;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 10:08

    Hello Antonis Gkoumas,

    Your site is under maintenance mode, so we can’t check it.

    Please read our last reply one more time – provide credentials and a video of the problem.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:31

    Hello Antonis Gkoumas,

    We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

    If this doesn’t help, please provide us with a video of your actions and the problem + temporary wp-admin, and FTP access.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:29

    Hello Duarte,

    We appreciate your prompt response.

    Please edit the header template > settings of the menu element > Advanced tab > add custom CSS code:

    selector img.attachment-thumb {
        margin: 6px auto;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:20

    Hello goong,

    1, 3/ 41px – you need to add “px”.

    2, 4/ remove section with the sidebar element and change width of 2 sections to 50%, here is a screenshot for you – https://prnt.sc/ioEACYZb0G4C

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:18

    Hello Khoosham,

    Thank you for reaching out to us and for providing the details of the issue you are experiencing with your shop page.

    1/ Please downgrade the PHP version to 8.1 or 8.2.

    2/ We recommend that you disable all third-party plugins that are not included with XStore
    (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:05

    Hello MEXESS,

    Thank you for reaching out to us with your concern.

    1/ Please provide a screenshot.

    2/ Could you please provide temporary wp-admin access? We need to check your current settings first.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2024 at 09:03

    Hello Salman,

    Thank you for reaching out to us.

    1/ Slide on your screenshot is for users who use Eleemntor. Here is a video for WPBakery – https://youtu.be/_dVwgeruFJk?feature=shared

    2/ Please try to add this code in Theme options > Theme custom CSS > Mobile:

    .single-product .tabs .tab-title {
        padding: 7px;
        font-size: 9px;
    }

    3/ https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    4/ Theme Options > Header Builder > Bottom header settings.

    If you have any additional questions or concerns, please do not hesitate to reach out to us, but submit different questions via separate topics – https://www.8theme.com/forums/xstore-wordpress-support-forum/ . Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

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    Viewing 6,450 results - 6,421 through 6,450 (of 68,227 total)
Viewing 30 posts - 6,421 through 6,450 (of 68,227 total)
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