Hello Fernando,

We hope this message finds you well. To assist us in understanding the issue you are experiencing, could you kindly record a video demonstrating the problem and the actions you have taken? Please upload the video to a file-sharing service and share the URL with us.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

We hope this message finds you well. We would like to inquire if the issue you were experiencing has been resolved following the recent downgrade of the PHP version. Should you continue to encounter problems with the mobile panel, we kindly request that you provide a video demonstrating the issue, as we were unable to view the screenshot previously provided. We have checked the mobile panel on our end and it appears to be functioning correctly on your site.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello Salman,

1/ “to help us understand the problem better” – what exactly problem do you mean? Please describe in more detail.

2/ We do not see any screenshots from you.
Please edit Prefooter content via Appearance > Widgets > Prefooter area.

3/ Appearance > Widgets > Footer Copyrights Right

4/ Please provide some screenshots for a better understanding of your request.

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

Hello Zdenko,

Thank you for getting in touch with us.

Please check the solution from this topic – https://www.8theme.com/topic/xstore-badges-new-label-range-limit-does-not-work/#post-342723

Best Regards,
8Theme’s Team

Hello Zdenko,

Thank you for reaching out to us with your query. We understand that you are experiencing issues with setting up a new label for products on your website and ensuring it appears correctly in categories.

Please follow this article – https://www.8theme.com/documentation/docs/xstore-badges-on-products/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello goong,

Thank you for reaching out to us. We appreciate your interest and are here to assist you with any inquiries or issues you might have.

Please find below the custom CSS code for your use:

body.archive .site-header {
    margin-bottom: 30px;
}

Should you require further assistance or have any more questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Dear Bagwani,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After that provide us with FTP access, and we will check the issue more deeply in your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We do not have this problem on our test site, which means we will need to check the situation on your site more deeply, for this correct FTP access is required.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Hafunerix,

Thank you for reaching out and bringing this issue to our attention. We understand how important a smooth and efficient shopping experience is for your website.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that the results you obtain are dependent on the image you use. Specifically, using an image of a different size will yield different results.
You are currently editing the page https://prnt.sc/I89KxK8FCZH_ , so we can’t check your settings.

Try to replace the image element with a background image for a container or column. Also, read these articles – https://elementor.com/help/positioning-background-images/ https://elementor.com/blog/website-background-images/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Markzz,

Please clear cache and check now (we’ve edited the Archive product template > section settings).

Best Regards,
8Theme’s Team

Hello Veryvivid20,

Thank you for your prompt response.

Please go to WooCommerce > Status > Logs > the latest fatal error file. As we can see, seo-by-rank-math plugin causes errors. Please contact support of the plugin to solve this or disable this plugin and check how the site works then.

Best Regards,
8Theme’s Team

Hello Incanda,

Thank you for reaching out to us with your query.

Could you please provide the URL of the page and temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello keengoo,

Thank you for reaching out to us.

We can’t find wp-admin access from you.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Zeeshan Ahmad,

Thank you for your prompt response.

Could you provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello Ankit Khandelwal,

Thank you for reaching out to us with your query.

We’ve set for you the next settings – https://prnt.sc/kyEK6XGCycKo https://prnt.sc/gzehpLZzyXNJ https://prnt.sc/2py9r_8t-zfr , and here is the result – https://prnt.sc/XLAMJroeNdge

We hope this information is helpful.

Best Regards,
8Theme’s Team