Dear Bagwani,

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
After that provide us with FTP access, and we will check the issue more deeply in your site.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We do not have this problem on our test site, which means we will need to check the situation on your site more deeply, for this correct FTP access is required.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello Hafunerix,

Thank you for reaching out and bringing this issue to our attention. We understand how important a smooth and efficient shopping experience is for your website.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

Ajax adds to cart speed depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We hope this message finds you well. We would like to inform you that the results you obtain are dependent on the image you use. Specifically, using an image of a different size will yield different results.
You are currently editing the page https://prnt.sc/I89KxK8FCZH_ , so we can’t check your settings.

Try to replace the image element with a background image for a container or column. Also, read these articles – https://elementor.com/help/positioning-background-images/ https://elementor.com/blog/website-background-images/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Markzz,

Please clear cache and check now (we’ve edited the Archive product template > section settings).

Best Regards,
8Theme’s Team

Hello Veryvivid20,

Thank you for your prompt response.

Please go to WooCommerce > Status > Logs > the latest fatal error file. As we can see, seo-by-rank-math plugin causes errors. Please contact support of the plugin to solve this or disable this plugin and check how the site works then.

Best Regards,
8Theme’s Team

Hello Incanda,

Thank you for reaching out to us with your query.

Could you please provide the URL of the page and temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello keengoo,

Thank you for reaching out to us.

We can’t find wp-admin access from you.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, @Zeeshan Ahmad,

Thank you for your prompt response.

Could you provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello Ankit Khandelwal,

Thank you for reaching out to us with your query.

We’ve set for you the next settings – https://prnt.sc/kyEK6XGCycKo https://prnt.sc/gzehpLZzyXNJ https://prnt.sc/2py9r_8t-zfr , and here is the result – https://prnt.sc/XLAMJroeNdge

We hope this information is helpful.

Best Regards,
8Theme’s Team

Dear @Freelancer,

Thank you for reaching out to us with your concern. Could you provide FTP access also?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Markzz,

Thank you for your prompt response.

Please clear cache and check now – https://prnt.sc/uttkXh28k7Y0

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for your prompt response.

We kindly request that you add the following CSS code to your website. Please navigate to Theme Options, then select Theme Custom CSS, and finally, choose Global to insert the code:

@media (max-width: 767px) {
    .cart-checkout-light-header .header-wrapper .et-wrap-columns>.et_column {
        display: block !important;
    }
}

Best Regards,
8Theme’s Team

Hello Markzz,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out to us.

To proceed with your inquiry, we kindly request that you provide us with access to the account used for the purchase, as well as the URL of the page displayed in your screenshot. This information will enable us to investigate the matter thoroughly.

We appreciate your cooperation and look forward to resolving your issue promptly.

Best Regards,
8Theme’s Team

Hello Bagwani,

“See, now 2 accordions are showing on the coconut oil page. ” – yes, and this is correct, we’ve explained it for you here – https://prnt.sc/bKxsbg2m_lSn https://prnt.sc/gHOKmF8hdDYr Please read carefully.

You can only manually enter content for the accordion, it is not dynamic, and there is no option from the theme side. This is not a bug, this is just how it works.

Private Content

Warm Regards,
The 8Theme Team