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Viewing 30 posts - 63,301 through 63,330 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:31

    Hello,

    It would be better if you provide link to the screenshot in the Private Content area.
    You can upload screenshot to any web storage (like dropbox) and share the link with us.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:25

    Hello,

    Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
    You may try to change custom css code to make it works with this plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:22

    Hello,

    Could you please provide me link to page with the problem?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:18

    Hello,

    The update will be available soon on Theme Forest, the archive is ready, but we are waiting for approvement.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:15

    Hello,

    We did nothing on your site.I am checking your topic only now.
    So please confirm that I can connect to your FTP to check the code.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:10

    Hello,

    I’ve changed http://prntscr.com/g8mmpi to http://prntscr.com/g8mmrk Please check cart icon now.
    also try to add this code in custom css:

    .shopping-cart-widget .cart-summ .shop-text {
        font-size: 0;
        padding: 0 0 0 30px;
    }
    .shopping-cart-widget .cart-bag {
    	top: auto;
    	right: auto;
    	padding: 0; 
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 08:04

    Hello,

    Oh I see, please add also this code in Custom css for mobile:

    .header .cart-bag {
        background-size: 25px;
    }
    .header .shop-text,.header .ico-sum:after, .header .ico-sum  {
        display: none;
    }
    .header .shopping-container .shopping-cart-widget {
        padding: 0 10px;
        margin-top: 15px;
    }
    .header-search {
        margin: 0;
    }
    .navbar #st-trigger-effects {
        z-index: 3;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 15, 2017 at 07:43

    Hello,

    There is no such possibility by default, you may try to use some plugin, but note we don’t guarantee full compatibility of 3rd-party plugins with the theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 16:38

    Please provide FTP access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 16:26

    Also, you need synchronize translation files after update the theme. Button Sync (Loco Translate plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 16:19

    Hello,

    You bought HTML template and it includes only html structure of the contact form. Contact Form 7 is WordPress plugin. If you plan to adapt your html for the WP then you can install it, compose form and just style according to Mango styles. Mango HTML https://themeforest.net/item/mango-responsive-ecommerce-html5-template/12050763?s_rank=3 and Mango WP https://themeforest.net/item/mango-responsive-woocommerce-theme/12522813 are two different templates

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 16:08

    Hello,

    Please contact your hosting provider support and ask them to increase the following PHP settings:
    – post_max_size to 64M;
    – upload_max_filesize to 64M;
    – PHP max input vars to 10000.
    Also, delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload new “woocommerce” folder from theme archive of current theme version.
    Note that before uploading theme files you need to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 15:48

    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 15:35

    Hello,

    Yes, please read our documentation https://www.8theme.com/demo/docs/royal/#!/4_registration_page

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 15:10

    Hello,

    I’ve renamed theme folder and updated the theme to the latest version 3.1. Please check, if all fine, you may delete “royal-old” folder via FTP.
    Also, you need update required plugins https://www.8theme.com/download-plugins/page/2/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 14:33

    This is related to server configuration, so it would be better to contact your hosting provider.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 14:17

    Sorry, I’ve found the theme folder on FTP. Please wait, I will update the theme for you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 14:13

    Hello,

    If you have a lot of menu items and can’t save changes then you need to increase PHP Max Input Vars. By default it is 1000, try to set 5000 or 8000 for example http://sevenspark.com/wordpress/menu-item-limit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 14:00

    Hello,

    1. You did not set the google map API and you got the following error in console log http://prntscr.com/g8az32 http://prntscr.com/g8azc1
    2. Can’t recreate “This connection isn’t private” problem.
    3. Did you make changes in cart files? Please provide me screenshot.
    4. A WordPress child theme is a theme that inherits the functionality of the parent theme. With child theme you can make modification or add additional functionality to parent theme. A child theme is the safest and easiest way to modify an existing theme, whether you want to make a few tiny changes or extensive changes. Read more https://codex.wordpress.org/Child_Themes
    5. I can give you just the main tips to optimize site but every site is individual.
    General site speed depends on many factors. Below you’ll find main of them
    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.
    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.
    3) Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin
    In case you need professional help with site optimization you may contact wpkraken team because that is outside the scope of our support.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 13:05

    Hello,

    Try to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload new “woocommerce” folder from theme archive of current theme version.

    Please note that before uploading theme files you need to delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:58

    Hello,

    I’ve sent your request to our developers, it will be fixed in one of next theme update.
    You may use Image Carousel element instead one of Image Galleries.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:45

    Hello, @shafiqkhan,

    The update will be available soon on Theme Forest, the archive is ready, but we are waiting for approvement.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:41

    Hello,

    1. Unfortunately, your query requires additional customization in theme source files which is out of our basic support scope. If you need help with additional customization you may contact WPKraken team.
    2. wp-content/themes/woopress/ single-etheme_portfolio.php, content-portfolio.php, portfolio-slide.php files.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:26

    Hello,

    If the white screen appears with child theme, but with the latest version of parent theme the site works fine that problem relates to your changes in child theme and you need to check changes that you made there, turn on WP_DEBUG in wp-config.php, it will tell what cause the problem https://codex.wordpress.org/WP_DEBUG.
    Also, you need to update all required plugins https://www.8theme.com/download-plugins/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:13

    I am glad that you sorted out.
    Feel free to ask if you need any help.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 12:12

    Hello,

    1.

    .single-product .owl-theme .owl-controls .owl-buttons div {
        background: transparent;
    }

    2.

    .top-bar p {
        margin-bottom: 0;
    } 

    and this code in Custom css for mobile:

    .top-bar {
        display: none;
    }

    3.

    .woocommerce-message .button {
        color: white;
    }

    4. http://prntscr.com/g89qk3
    5.

    .main-footer .widget_nav_menu li>a {
        color: white !important;
        font-size:14px;
        padding: 10px 0;
    }
    .main-footer .widget_nav_menu li>a:hover {
        color: red !important;
    }

    6. Please add this code in Theme Options > Custom css > Custom css for mobile:

    .header-logo {
        margin-top: -35px;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 11:00

    Hello,

    Please add this code in Theme Options > Custom css:

    .single-product #reviews .contributions-title {
        display: none;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 10:57

    Hello,

    Do you want to show sidebar on single product page?
    Did you try to disable 3-rd party plugins and then check work of Theme Options?
    Please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 10:54

    Hello,

    Please read documentation https://www.8theme.com/demo/docs/woopress/#!/8_woopress_shortcodes also WC shortcodes may work with our theme.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 14, 2017 at 10:42

    Hello, @ycs7a,

    15. These settings from our demo http://prntscr.com/g88n7d http://prntscr.com/g88nbk http://prntscr.com/g88nk7 http://prntscr.com/g88no9 http://prntscr.com/g88ogj
    Please add this code in Custom css:

    .sidebar .blog-post-list .date-event{
        background-color: #cda85c;
        outline-color: #fff;
        border-color: #cda85c;
        cursor: default !important;
        color:white;
    }

    Translation problem will be fixed in next theme update.

    Regards

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    Viewing 63,330 results - 63,301 through 63,330 (of 68,221 total)
Viewing 30 posts - 63,301 through 63,330 (of 68,221 total)
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