Please provide wp-admin access in Private Content.
Regards
Rose Tyler
Support staff
September 7, 2017 at 09:05
Hello,
We do not have this service now. But we can help you update theme and woocommerce.
Please follow instructions: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Also, update all required plugins: https://www.8theme.com/download-plugins/ and woocommerce.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
Regards
Rose Tyler
Support staff
September 7, 2017 at 08:55
Hello,
Have you checked if description works fine when Storefront theme (official WC theme) is enabled?
Regards
Rose Tyler
Support staff
September 7, 2017 at 08:52
Hello,
In console on your site you may see these errors http://prntscr.com/gi4fdm so you need contact your hosting provider support.
To be able to help you we should be sure that problem relates to our theme and isn’t caused by 3-rd party plugins, also your php configuration isn’t appropriate theme requirements https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Any changes in template files ( .php) you need to make in child theme, please read more https://codex.wordpress.org/Child_Themes
for example, to change “SHOW ALL” text correctly simply copy etheme_portfolio function https://prnt.sc/gi4972 into function.php file of your child theme and change text here.
Please delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest.
After update, you just need to synchronize translation files the theme and woocommerce to get new strings.
Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for legenda theme).
Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.
You may add this code in Theme Options > Styling > Custom css:
.breadcrumbs #breadcrumb{
display: none;
}
Regards
Rose Tyler
Support staff
September 6, 2017 at 13:38
Hello,
Contact your hosting provider support and ask them to increase the following PHP settings:
– memory_limit to 128M;
– post_max_size to 64M;
– upload_max_filesize to 64M;
Also, give me permission to see your plugins.
Regards
Rose Tyler
Support staff
September 6, 2017 at 13:21
Feel free to ask if you have any other questions.
Regards
Rose Tyler
Support staff
September 6, 2017 at 13:05
You’re welcome!
Regards
Rose Tyler
Support staff
September 6, 2017 at 12:39
I don’t have such information.
But you may use cache plugin to solve the problem.
Regards
Rose Tyler
Support staff
September 6, 2017 at 12:17
Hello,
Did you try to disable 3-rd party plugins? Do you use a child theme?
Please provide wp-admin access in Private Conten.
