Forum Replies Created

Viewing 30 posts - 62,371 through 62,400 (of 68,221 total)
1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 19, 2017 at 07:43

    Do not worry about these files, default.custom.css doesn’t make an effect on work of your site, so you may simply continue to use custom.css file that already exists.

    Regards

    #172771 Copied In reply to: Credit Card Icons in footer not loading properly in Legenda
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 16:18

    Unfortunately the same situation.
    Please edit legenda/framework/theme-functions.php file and change this code http://prntscr.com/gmnfd0 to http://prntscr.com/gmngg2. 

    $result = wp_mail($reciever_email, $subject, $body, $headers);
                if($result) {
                    $return['status'] = 'success';
                    $return['msg'] = __('All is well, your email has been sent.', ETHEME_DOMAIN);
                } else{
                    global $ts_mail_errors;
                    global $phpmailer;
                    if (!isset($ts_mail_errors)) $ts_mail_errors = array();
                    if (isset($phpmailer)) {
                        $ts_mail_errors[] = $phpmailer->ErrorInfo;
                    }
                    $return['status'] = 'error';
                    $return['msg'] = 'Error while sending a message!' . "<script type=\"text/javascript\">
                            console.log(" . json_encode($ts_mail_errors) . ");
                        </script>";
                }

    Let me know as it will be done.

    Regards

    #172732 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:37

    I’ve sent IP to your email address.

    Regards

    #172719 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:33

    Hello,

    It will be fixed in next theme update. Thank you for the notice.

    Regards

    #172718 Copied In reply to: UNUSUAL LOOKING ICON/BUG ON OUR LATEST OFFERS PRODUCT SCREEN
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:31

    It seems like some Firewall on a server is blocking the access.
    Shall we provide our IP address to add it to white list?

    Regards

    #172715 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:28

    You’re welcome!

    Regards

    #172714 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:27

    You are right, but now, unfortunately, we can’t connect.

    Regards

    #172712 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:19

    Please check now. You may update theme without worries, but if you will face any issue don’t hesitate to contact us.

    Regards

    #172709 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 15:09

    http://prntscr.com/gmmim3 Do you have any limits for users from other countries?

    Regards

    #172702 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:53

    Unfortunately without success.

    Regards

    #172699 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:50

    Please check now http://prntscr.com/gmm98j.

    Regards

    #172697 Copied In reply to: Product Breadcrumb description missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:41

    You’re welcome!
    Menu – fixed.
    On single product page, you may see this problem http://prntscr.com/gmm3j7 to solve it, at first update all required plugins if this won’t help, try to upload product image in .jpg format.

    Regards

    #172692 Copied In reply to: Update of WooCOmmerce and Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:31

    You may set http://prntscr.com/gmlwhx in element settings or -1 in Theme Options > Products Page Layout > Products per page (for shop page).

    Regards

    #172689 Copied In reply to: Theme Search Pop Up
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:30

    Unfortunately, I can’t connect to your FTP. Please check.

    Regards

    #172688 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:17

    You’re welcome!

    Regards

    #172684 Copied In reply to: Search menu in home page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:16

    Hello,

    Please check now.

    Regards

    #172683 Copied In reply to: Product Breadcrumb description missing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:10

    Hello,

    All available theme search settings can be found in Theme Options > Search.
    Unfortunately, there is no such feature in the theme to search for products by SKU (product code). You need to use third-party plugin for it.

    Regards

    #172680 Copied In reply to: Search menu in home page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 14:08

    Also provide FTP access in Private Content.

    Regards

    #172679 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:59

    Hello,

    Please check now.

    Regards

    #172678 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:50

    You’re welcome!

    Regards

    #172676 Copied In reply to: "woocommerce Add-Ons plugin"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 13:47

    Hello,

    I’ve updated theme and woocommerce, but you also need update all required plugins.
    To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
    To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.
    Also, I’ve synchronized your translations. Only after synchronization, you’ll be able to translate new strings or strings that were changed. You lost only strings that were changed.
    Also you need re-upload product images from .png format into .jpg.

    Please follow these recommendations. Feel free to ask if you have any other questions.

    Regards

    #172674 Copied In reply to: Update of WooCOmmerce and Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:48

    Hello,

    Please try to turn off Ajax Add to cart in Theme Settings and then check. It will function only if this option is disabled cause this plugin “WooCommerce Product Add-ons” is not compatible with Ajax, and uses the method POST.

    Regards

    #172668 Copied In reply to: "woocommerce Add-Ons plugin"
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:45

    Hello,

    Please describe your problem in detail. What exactly doesn’t work? Do you face this problem with default theme – Storefront?

    Regards

    #172667 Copied In reply to: Theme Version 3.1
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:39

    Hello,

    Please provide wp-admin access in Private Content.

    Regards

    #172666 Copied In reply to: Legenda Theme – Contact Form is giving Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:20

    Hello,

    1. 8Theme Options > E-Commerce > Promo Popup > Popup background.
    2. http://prntscr.com/gmk8q1
    3. http://prntscr.com/gmk92h

    Regards

    #172663 Copied In reply to: 3 remaining SSL issues
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:13

    Hello,

    Please check now.

    Regards

    #172662 Copied In reply to: WISHLIST NUMBER DISAPPEARED
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 12:07

    You’re welcome!

    Regards

    #172660 Copied In reply to: Visual Composer broken in Royal Theme
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 10:35

    You’re welcome!
    Thank you for understanding.

    Regards

    #172652 Copied In reply to: Product slider autoplay not working
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 10:33

    Hello,

    Sorry for the delay.
    Please rename “woocommerce” folder, which is located in wp-content/themes/woopress/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest, clear cache and check. If your problem will be solved, simply delete the old renamed woocommerce folder, if problem won’t be solved, please provide FTP access in Private Content.

    Regards

    #172651 Copied In reply to: LOGIN FORM ISSUE – no error message
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 18, 2017 at 10:24

    You’re welcome!

    Regards

    #172650 Copied In reply to: Adding a Banner at Bottom of Home Page
  • 1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275
    Viewing 62,400 results - 62,371 through 62,400 (of 68,221 total)
Viewing 30 posts - 62,371 through 62,400 (of 68,221 total)
1 2 3 … 2,079 2,080 2,081 … 2,273 2,274 2,275

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