Forum Replies Created

Viewing 30 posts - 6,211 through 6,240 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 12:44

    Hello Kitab Ki Dukan,

    We hope this message finds you well.

    We would like to assure you that it is completely safe to provide us with the login credentials for a temporary account through a secure content area https://prnt.sc/L9laG4hXvhOx .

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please be informed that you will have the ability to delete this account once your queries have been addressed.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 12:40

    Hello,

    Thank you for reaching out to us with your query. To make your website load content without refreshing the page, you can implement AJAX (Asynchronous JavaScript and XML) techniques. AJAX allows web pages to be updated asynchronously by exchanging small amounts of data with the server behind the scenes. This means that it is possible to update parts of a web page, without reloading the whole page. Depending on your needs 3rd-party plugin can be used.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 12:38

    Hello Ankit Khandelwal,

    Thank you for reaching out to us. Regarding your query about the inclusion of an image optimization plugin bundled with the theme, I would like to inform you that our themes do not come pre-packaged with an image optimization plugin. We recommend exploring plugins such as WP Smush, EWWW Image Optimizer, or TinyPNG to help optimize your images effectively.

    Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Should you need other assistance or have any more questions, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 10:13

    Hello, Festigift,

    Thank you for reaching out to us.

    Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

    If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

    If you have an issue with the XStore theme only, please provide us with FTP access.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 09:13

    Hello, Markzz,

    We hope this message finds you well. Could you please clear the cache and review the Cart/Checkout pages at your earliest convenience? We have updated the translations for the mentioned strings using Loco Translate under Themes > XStore.

    We’ve edited your Home page using Elementor > https://prnt.sc/BAluP-mdUDpB https://prnt.sc/BmGQ-7ht2i_Y

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 08:47

    Hello Kitab Ki Dukan,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 08:44

    Hello Bagwani,

    Thank you for reaching out and for your continued support. We hope this message finds you in great spirits.

    We appreciate you sending over the screenshots and detailing the adjustments you’d like to see on your product page.

    1/ Please follow this article https://www.8theme.com/documentation/docs/variation-swatches/

    2/ Price can be shown in this way only https://prnt.sc/MoVLOHvz7qns
    Also, you can select a default value for a variable product here – https://prnt.sc/fVqZiTCkgeyj

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 08:23

    Hello Bagwani,

    We appreciate your prompt response.

    https://prnt.sc/bf67l0zjAph6 – Please clear the cache and check now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 07:54

    Hello Bagwani,

    Thank you for getting in touch with us.

    We have reviewed the content you mentioned and did not observe any issues with blurriness https://prnt.sc/EmnOIER61nZn . Could you please confirm if the matter has been resolved on your end?

    We look forward to your confirmation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 07:42

    Hello Aldric Vasseur,

    Thank you for reaching out to us with your query. We understand your concern about efficiently converting your existing brand attributes to the Brands taxonomy in XStore without having to recreate them manually and while preserving your SEO efforts linked to the current permalinks.
    There is no such option by default.
    To achieve this, you can utilize a custom script that programmatically migrates your brand attributes to the new taxonomy. This process typically involves fetching all existing brand attributes and then creating corresponding terms in the Brands taxonomy. It is crucial to ensure that the permalinks are appropriately redirected to maintain SEO integrity.
    We recommend consulting with a developer who is proficient in WordPress and WooCommerce to assist with this migration, as it involves complex operations that could potentially affect your site’s data integrity and SEO performance. Alternatively, if you prefer, our customization team can be contacted via – https://www.8theme.com/account/#etheme_customization_panel Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 07:09

    Hello,

    Thank you for reaching out to us with your concern.

    We’ve edited your topics and removed your site name.
    Google information needs some time to be updated.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:39

    Hello Ahmed Asaad,

    We appreciate your prompt response.

    We noticed that you provided a link to only one website; therefore, we are unable to compare two sites side by side. It is likely that the discrepancy in styles may be due to the use of a third-party plugin on one of the websites.

    To modify the text alignment on the website you provided, the following custom CSS code can be utilized:

    .woocommerce-checkout-payment-wrapper.design-type-multistep #payment .payment_methods li:only-child {
        text-align: start;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:31

    Hello Bagwani,

    We hope this message finds you well. We are pleased to inform you that we have recently updated your Home page. To view the changes, please clear your browser’s cache and review the updated page.

    Should you require further assistance or if there are any issues, kindly provide us with screenshots. This will help us understand and address your concerns more effectively.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:20

    Hello Yasir Alam 8Theme,

    Please clear cache > add a product to the cart and check how it works now.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:16

    Hello,

    We appreciate your prompt response.

    Custom CSS code can be used:

    .bought-together-products-slider .content-product .product-title a {
        display: -webkit-box;
        -webkit-line-clamp: 1; /* Change this number to set the number of lines */
        -webkit-box-orient: vertical;
        overflow: hidden;
    }

    > https://prnt.sc/isqDTOAbRie2
    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:11

    Hello Donaceli,

    We appreciate your prompt response.

    Please downgrade the PHP version to 8.1 (the hosting provider can do this for you).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 4, 2024 at 06:09

    Hello Yasir Alam 8Theme,

    Thank you for contacting us and for using XStore.

    To address your query, please navigate to the following path in your dashboard: Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable. Once this is done, kindly verify the functionality of the Cart buttons.

    Should you require further assistance or have any additional questions, please do not hesitate to contact us.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 15:36

    Hello Sam,

    We appreciate your prompt response.

    1/ Please edit this custom CSS code according to your needs – https://prnt.sc/LeO-rCPhlCc0

    2/ https://prnt.sc/klJaGPl58DEq

    To remove underlining the next custom CSS code can be added:

    selector .widget_product_categories li a:before {
        display: none;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 15:26

    Hello zoljargal,

    You’re welcome!

    We kindly request that you refer to our documentation for guidance on translating the theme and Core plugin. Should you need any further assistance, please do not hesitate to contact us https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:58

    Hello zoljargal,

    Your categories are empty https://prnt.sc/WtmXPxGJ8QB_ Please add products to categories.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:55

    Hello Bagwani,

    Thank you for reaching out to us with your concerns.

    “Do this now!” – We would like to clarify that we do not offer personal content management services. Additionally, we kindly request that all future correspondence be conducted in a polite manner.

    “Since you edited the kitchen oil image, the alignment has been messed up.” – no, we did not break layout of your home page.

    We have attempted to correct the appearance of your homepage https://gyazo.com/7d5f5fc8aa67cfb2da71691099fca2d4 Please continue to make further edits independently to achieve your desired outcome.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:38

    Hello zoljargal,

    Thank you for reaching out to us.

    We kindly request that you ensure your product categories are populated.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:33

    Hello, Sam,

    We appreciate your prompt response.

    Please read this article https://elementor.com/help/sticky-scrolling-effect-pro/ and let us know if any further assistance is needed.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:22

    Hello zoljargal,

    Thank you for reaching out to us.

    To customize the dropdown list, you can add categories by navigating to the Dashboard, then selecting ‘Products’, and finally clicking on ‘Categories’. All product categories are automatically included in the search, so no additional settings are required.

    Should you need any further assistance, please feel free to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 14:19

    Hello Qadri Tech Services,

    Thank you for reaching out to us with your query.

    If you referring to Product categories in the shop page sidebar, make sure that you are using not Product Categories widget (because this is a list, not a filter), but the Filter Products by Categories widget (Appearance> Widgets > Shop sidebar content).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 13:23
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 13:23

    Hello,

    Thank you for reaching out to us with your query.

    To assist you more effectively, could you please provide the URL of the page related to your screenshot? Additionally, we would appreciate temporary admin access to your WordPress site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 12:51

    Hello Nedimzidane,

    We hope this message finds you well. We have identified a memory error that is affecting your site, as detailed in the screenshot available at https://prnt.sc/6knTgimyi-Nx We kindly request that you contact your hosting provider to address and resolve this issue promptly.

    Thank you for your immediate attention to this matter.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 12:46

    Hello Sam,

    For further assistance, we kindly ask you to provide us with correct temporary wp-admin access. This will enable us to offer more personalized support.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 3, 2024 at 12:45

    Hello PanosN,

    Thank you for reaching out to us.

    Please read this topic – https://www.8theme.com/topic/e-mail-send-order-status-in-wait-does-not-send/

    Best Regards,
    8Theme’s Team

  • 1 2 3 207 208 209 2,273 2,274 2,275
    Viewing 6,240 results - 6,211 through 6,240 (of 68,221 total)
Viewing 30 posts - 6,211 through 6,240 (of 68,221 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.