Hello Ankit Khandelwal,

Thank you for reaching out to us.

We are pleased to inform you that you have the option to purchase an additional six months of support. For detailed instructions on how to proceed, please visit our guide at: https://www.8theme.com/documentation/documentation/troubleshooting/how-to-renew-support-period/.
Should you require a full year of support, we kindly ask you to contact ThemeForest support directly for assistance.

Best Regards,
8Theme’s Team

Dear @Rodlens Hora,

Thank you for reaching out and for your interest in our website speed services.

Regarding your query about the Litespeed Cache plugin, it’s important to note that this plugin is specifically optimized for websites running on a Litespeed server. Since our service utilizes a variety of different tools and technologies to enhance website performance, we would not be using the Litespeed Cache plugin.

However, we are confident that we can offer you effective alternatives that will optimize your website’s speed and performance efficiently. Our team is equipped with a range of advanced tools and technologies tailored to meet diverse hosting environments.

We look forward to assisting you in enhancing your website’s speed.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for contacting us and for using XStore.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

“Or you can use YouTube or Vimeo iframe code” – on your screenshot means you need to use iframe, not URL. Here is an example – https://prnt.sc/9EqfSSVjtq9g > https://prnt.sc/Q-wiAf7zFJRM

Currently, it is possible to add only 1 video per product gallery. Additional videos can be added to the product description using the Elementor plugin.

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello Aulakh, Sam,

Thank you for contacting us and for using XStore.

We recommend that you try using the General Tabs element.
If this does not meet your needs, you might consider exploring and utilizing a third-party plugin for tabs.
Additionally, you are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Alternatively, if you require additional customization, please submit a request through our customization panel available at https://www.8theme.com/account/#etheme_customization_panel

Warm Regards,
The 8Theme Team

Hello Gbp,

We’ve added translation via Loco Translate > Plugins > XStore Core, and synchronized translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Best Regards,
8Theme’s Team

Hello Gbp,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Gbp,

Thank you for reaching out to us with your concern regarding the borders around the header on your website. We understand how important it is for your site to look its best.

Please go to Header Builder > Main menu > Computed box > change any value > Save. Close Theme Options and check the result on frontend, borders should disappear

Best Regards,
8Theme’s Team

Hello Rodlens Hora,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Please provide temporary wp-admin access and we will be able to check your settings.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please be informed that you will have the ability to delete this account once your queries have been addressed.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

https://prnt.sc/EuLUynhJedCd
Please clear cache and check how it works now.

Best Regards,
8Theme’s Team

Hello tends2ir,

Thank you for contacting us and for using XStore.

We can’t open your site – https://prnt.sc/pGJGbIevjKox

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query.

To better understand and address your request, could you please provide us with some screenshots and a video? Additionally, we would appreciate it if you could grant us temporary wp-admin access to review your settings.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello WayneC,

Thank you for reaching out to us with your query.

To assist you more effectively, could you please provide us with some screenshots? This will help us better understand your request.

Best Regards,
8Theme’s Team

Hello Banty,

Thank you for reaching out to us with your query.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Creatica,

Thank you for reaching out to us with your inquiry regarding the XStore theme options. We appreciate your attention to detail and understand your concern about the availability of certain Google Fonts, such as “Sofia Sans,” within our theme options.
The customizer currently does not have access to the mentioned font, unfortunately, by default.

Please go to XStore Control Panel -> Custom fonts, after you upload the font, you may select it in the list of Typography fonts (Theme Options -> Typography) -> http://prntscr.com/vobjsf , and so on. So that the uploaded font will be loaded locally.
https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

We hope this information is helpful.

Best Regards,
8Theme’s Team