Hello,

Thank you for your prompt response.

We recommend using the standard checkout option as the advanced version may not be compatible with all existing plugins that could be utilized for payment processing. Should you provide the access details we requested, we will be able to examine the situation on your site more thoroughly. However, I must inform you that I cannot guarantee a resolution until after we have received the access and our technical team has had the opportunity to review the issue.

Best Regards,
8Theme’s Team

Hello Red8,

Thank you for reaching out to us with your query. To add your own content to the “Our Service” and “Special Products” sections on the single product page, you can follow these steps:
Navigate to Appearance > Widgets > edit content of Single product page sidebar. For example you can create a static block with the desired result

If you encounter any difficulties or require further assistance, please do not hesitate to contact us. We are here to help!

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly request that you post different questions under separate topics for better clarity and organization.

1/ We have removed duplicate pages. Could you please verify the Shop page URL at your earliest convenience?

2/ Could you please provide FTP access?
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Bzzxzz,

Thank you for reaching out to us with your inquiry. We understand that you are experiencing issues with the shopping cart on mobile and would like to change the “Free Shipping Over $49” setting.

Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

If you encounter any difficulties or have further questions, please do not hesitate to contact us. We are here to help!

Best Regards,
8Theme’s Team

Hello Burak,

We appreciate your prompt response.

We would like to inform you that you can create unique content for each product by editing the product description using Elementor. For your reference, please see the screenshot here: https://prnt.sc/3q4hoHYrFf2v.

If this solution does not meet your requirements, could you please clarify your desired outcome once more? Additionally, providing us with temporary wp-admin access would greatly assist us in addressing your needs more effectively.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello carlyliczyk,

Thank you for contacting us with your concerns about the font sizes and weights in the widget. We recognize the importance of maintaining a consistent appearance on your website.

To assist you more effectively, could you please provide us with screenshots? This will help us better understand the situation and address your concerns accurately.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us with your concerns regarding the wishlist functionality on your website. We apologize for any inconvenience this may have caused you and your customers.

We understand the importance of a smoothly functioning wishlist feature and assure you that we are prioritizing the resolution of this issue.

The problem was caused by a missing shortcode on the wishlist page – https://prnt.sc/T2yspLoxG_Kg

We’ve fixed it https://prnt.sc/q5hEZwn_Gd6e

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with our theme. We appreciate the steps you have taken to identify the problem, including disabling plugins and setting up a staging site.

Please check how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

Hello ConcreteSheep,

Thank you for reaching out to us with your concerns regarding the header setup in your theme. We apologize for any inconvenience you are experiencing.

To assist you further, we recommend reading the following article which provides detailed guidance on configuring the new XStore header builder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

If the problem persists, we would be happy to investigate further. Please provide us with temporary wp-admin access.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello MarkChatters,

Thank you for contacting us regarding your interest in customizing the mobile menu appearance. We appreciate your engagement and are here to assist you.

To better understand your requirements and provide you with the most accurate assistance, could you please provide us with some examples of the desired outcome?

Thank you once again for reaching out. We look forward to your response.

Best Regards,
8Theme’s Team

Hello Maximiliano,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.
Also, provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us. We understand that you are experiencing issues with activating the Slider Revolution Plugin using the purchase code.

Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We hope this message finds you well. We are writing to confirm that you will retain the ability to write on the support forum as long as you possess at least one license that is within its valid support period.

Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Aulakh, Sam,

We hope this message finds you well. Could you kindly provide us with the URL and temporary wp-admin access credentials? We need to review your settings to proceed further.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Dear @Sweet D,

We are glad that your issue is solved.

Best Regards,
8Theme’s Team