Hello,

Thank you for reaching out to us with your query. We understand your concern about changing the theme without losing the existing data on your website.

Please be aware that if the previously installed demo content is not removed, there is a possibility that the new demo version may not be installed correctly on the existing site. We recommend performing a test on a staging site by creating a full copy of the current site.

Another solution can be using XStore Studio which allows to import sections from different demos https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello spirtx,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello spirtx,

Thank you for contacting us and for using XStore.

Please provide a detailed video of customer actions and the problem.

We can’t see the issue on your site right now – https://prnt.sc/8TqS1wBC8MLG

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Bagwani,

We hope this message finds you well. Could you please provide some screenshots to help us better understand your request? Additionally, a more detailed description would be greatly appreciated.

Best Regards,
8Theme’s Team

Hello Honey Mohaniya,

https://prnt.sc/iPbmBvLbk_Ec

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello lassadmin,

Thank you for reaching out to us with your query.

To address your query, please navigate to Theme Options, then select WooCommerce (Shop), proceed to Checkout, and finally adjust the settings in the Company Name Field to Hidden.

What exactly texts do you want to change on the checkout page?

Best Regards,
8Theme’s Team

Hello yaci,

Thank you for reaching out to us with your concern.

We would like to inform you that the option you mentioned was specifically designed for the Shop page only. To proceed further, we kindly request that you provide FTP access. Once we have this information, we will ensure that your request for improvement is forwarded to our development team.

Best regards,
8Theme’s Team

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

Please clear the cache and check the Shop page now.

Best Regards,
8Theme’s Team

Hello Honey Mohaniya,

We hope this message finds you well. We would like to kindly request that you navigate to the Theme Options, search for the “Variation Gallery,” and activate this feature. Once activated, please proceed to edit the products, and you will notice that the gallery is now available for variations.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We understand that you’ve encountered an issue with installing the ‘Minimal Fashion 2’ theme after deactivating the ‘Handmade’ theme. We apologize for any inconvenience this may have caused.

Please read this article https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
For example, max_execution_time is a limit for the execution time while running the script. For example, if you import content and scripts need more than 60 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster. So, if you didn’t face problems with theme options then don’t worry about this parameter. But in your case would be better to increase max_execution_time.

Best Regards,
8Theme’s Team

Hello MarkChatters,

Thank you for your prompt response.

We would like to request the following adjustments and clarifications to proceed:

1/ Please enable the HTML block for the mobile menu as shown here: https://prnt.sc/SzLEX7zczDqs You can set the content for these blocks via Header Builder > HTML Blocks. For reference, please see: https://prnt.sc/Yk2ASI2x_2SZ.

2/ For guidance on the optimal placement of custom CSS code, kindly refer to the following article: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/.

3/ Could you also provide some screenshots to help us better understand the desired result?

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello Asmit Kumar Sah,

To adjust the font size of the product name typography on your website in quick view, you can use the following CSS selector and properties:

.et-quick-view-canvas .et-content-inner .product-name a {
    font-size: 14px;
    line-height: 1.2 !important;
}

You can change the font-size value to a smaller size depending on your preference. For example, if you want to make the font size smaller than 14px, you might try 12px or 10px.

For more information on how to use CSS and DevTools, you might find the following resource helpful: https://developer.chrome.com/docs/devtools/css

If you need further assistance or have any more questions, please feel free to contact us.

Warm Regards,
The 8Theme Team

Hello

Thank you for contacting us and for using XStore.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello, Abhimanyu,

We appreciate your prompt response.

We kindly request that you contact your hosting provider and relay our need for FTP access credentials. Specifically, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type.

Should you need any assistance in creating these credentials, please do not hesitate to reach out to your hosting provider, who will be able to guide you through the process.

Thank you for your attention to this matter.

We would like to bring to your attention that utilizing the Appearance theme editor or a file manager plugin via the site Dashboard to implement fixes or code carries the risk of inducing fatal errors. Such errors could potentially result in you being locked out and the website becoming inaccessible. It is for this reason that we recommend editing files through FTP; the use of the File Manager or theme editor alone does not offer the level of security and control required for such operations.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for getting in touch with us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly. Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team