Hello carlyliczyk,

Thank you for contacting us with your concerns about the font sizes and weights in the widget. We recognize the importance of maintaining a consistent appearance on your website.

To assist you more effectively, could you please provide us with screenshots? This will help us better understand the situation and address your concerns accurately.

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us with your concerns regarding the wishlist functionality on your website. We apologize for any inconvenience this may have caused you and your customers.

We understand the importance of a smoothly functioning wishlist feature and assure you that we are prioritizing the resolution of this issue.

The problem was caused by a missing shortcode on the wishlist page – https://prnt.sc/T2yspLoxG_Kg

We’ve fixed it https://prnt.sc/q5hEZwn_Gd6e

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with our theme. We appreciate the steps you have taken to identify the problem, including disabling plugins and setting up a staging site.

Please check how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

Hello ConcreteSheep,

Thank you for reaching out to us with your concerns regarding the header setup in your theme. We apologize for any inconvenience you are experiencing.

To assist you further, we recommend reading the following article which provides detailed guidance on configuring the new XStore header builder with Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

If the problem persists, we would be happy to investigate further. Please provide us with temporary wp-admin access.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello MarkChatters,

Thank you for contacting us regarding your interest in customizing the mobile menu appearance. We appreciate your engagement and are here to assist you.

To better understand your requirements and provide you with the most accurate assistance, could you please provide us with some examples of the desired outcome?

Thank you once again for reaching out. We look forward to your response.

Best Regards,
8Theme’s Team

Hello Maximiliano,

Thank you for contacting us and for using XStore.

Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Let us know the result.
Also, provide temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us. We understand that you are experiencing issues with activating the Slider Revolution Plugin using the purchase code.

Please read our documentation – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal,

We hope this message finds you well. We are writing to confirm that you will retain the ability to write on the support forum as long as you possess at least one license that is within its valid support period.

Should you have any further inquiries or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Aulakh, Sam,

We hope this message finds you well. Could you kindly provide us with the URL and temporary wp-admin access credentials? We need to review your settings to proceed further.

Thank you for your cooperation.

Warm Regards,
The 8Theme Team

Dear @Sweet D,

We are glad that your issue is solved.

Best Regards,
8Theme’s Team

Dear @fahd,

Thank you for your cooperation.

Should you have any other inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ and your hosting provider.

If you have an issue with the XStore theme only, please provide us with FTP access.

Best Regards,
8Theme’s Team

Hello Banty,

For further assistance, we kindly suggest that you contact the support team of the Elementor plugin at their official support page: https://wordpress.org/support/plugin/elementor/

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello Kushtia Sweets,

Thank you for reaching out to us with your inquiry. We understand that you are experiencing issues with the shopping cart on mobile and would like to change the “Free Shipping Over $49” setting.

Please navigate to XStore > Theme Options > Header Builder > Cart > Mini-Cart Promo Message > edit content of Text tab.

If you encounter any difficulties or have further questions, please do not hesitate to contact us. We are here to help!

Best Regards,
8Theme’s Team

Dear @fahd,

Thank you for your understanding and cooperation.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team