Did you make changes in template files? Please provide FTP access in Private Content.
Regards
Rose Tyler
Support staff
October 25, 2017 at 15:24
Hello,
You may use woocommerce version 3.1.x. The theme is in our queue for updates.
Regards
Rose Tyler
Support staff
October 25, 2017 at 15:18
Hello,
500 error means there is lack of some resources on your server. You should contact hosting provider support and ask them to error logs to find what exactly is causing it.
Also, ask them to increase values for the functions Post Max Size, Max Upload Size and Max Input Vars.
I’ve checked the problem with a default theme, and the issue wasn’t solved, that means that the problem does not relate to our theme.
Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.
Regards
Rose Tyler
Support staff
October 25, 2017 at 14:35
I’ve added code in style.css of your child theme http://prntscr.com/h1ubr2 Please clear cache and check.
Regards
Rose Tyler
Support staff
October 25, 2017 at 14:12
Ok.
Regards
Rose Tyler
Support staff
October 25, 2017 at 13:35
Please use such screenshot maker as Lightshot and provide screenshots link in Private Content.
To change font in menu add this code in style.css of your child theme:
.fixed-header .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a, .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a {
font-family: 'Open Sans', sans-serif;
}
Regards
Rose Tyler
Support staff
October 25, 2017 at 13:13
Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
Please also check if you get this problem when default theme is enabled.
Let us know results.
Regards
Rose Tyler
Support staff
October 25, 2017 at 12:54
Hello,
We do not have the problem on our test site, so, please, provide wp-admin access in Private Content.
Make sure that you use latest version od plugins https://www.8theme.com/download-plugins/ also change permissions to 777 for “tmp” folder in the directory /woopress/framework/inc/really-simple-captcha.
Regards
Rose Tyler
Support staff
October 25, 2017 at 12:25
I’ve created “Contact us electronics” page. Please check.
Regards
Rose Tyler
Support staff
October 25, 2017 at 12:19
You just need to turn off a debug mode in wordpress https://codex.wordpress.org/Debugging_in_WordPress and check if you have any error message on the white screen.
Also, contact your hosting provider and confirm that file_get_contents() function is enabled.
Let us know results.
3. Try to add -100px margin-top in column settings of red text.
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:26
woopress/woocommerce/archive-product.php file.
We recommend to make changes in a child theme to prevent of losing modifications after theme update.
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:18
Hello,
I do not see the problem. Is it solved?
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:11
Please read in our documentation about theme update https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package). Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code and SKIP Setup Wizard.
Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:08
Hello,
Unfortunately, there is no such option to display the description of category after products.
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:02
Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process.
Regards
Rose Tyler
Support staff
October 25, 2017 at 10:00
You may use [brands] shortcode.
If you plane to edit single product page in files, make changes in the child theme to prevent losing them after theme update.
Regards
Rose Tyler
Support staff
October 25, 2017 at 09:51
Hello,
Current theme version is not compatible with latest woocommerce version.
Unfortunately, I can’t say exact date of theme update.
You may add Brands widget in Shop page sidebar or Single product page Sidebar (Appearance > Widgets).
Regards
Rose Tyler
Support staff
October 25, 2017 at 09:33
Hello,
Did you make backup before the update?
To solve the problem with checkout, you need to solve issue of outdated files, so please delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest.
Regards
Rose Tyler
Support staff
October 25, 2017 at 09:27
Hello,
Please provide screenshots of elements which fonts you want to change. Make sure that you set needed fonts in Theme Options > Typography. Also, please provide wp-admin access in Private Content.
