Forum Replies Created

Viewing 30 posts - 61,291 through 61,320 (of 68,187 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 15:07

    Hello,

    The element that you use http://prntscr.com/h1uryd is default woocommerce element to display featured products in grid, to show products in carousel, you need to use our Products element, for example, http://prntscr.com/h1utkh and http://prntscr.com/h1utq9

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 14:56

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 14:45

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins), clear cache and then check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 14:35

    I’ve added code in style.css of your child theme http://prntscr.com/h1ubr2 Please clear cache and check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 14:12

    Ok.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 13:35

    Please use such screenshot maker as Lightshot and provide screenshots link in Private Content.
    To change font in menu add this code in style.css of your child theme:

    .fixed-header .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a, .main-nav .menu > li.menu-full-width .nav-sublist-dropdown .container > ul > li > a {
        font-family: 'Open Sans', sans-serif;
    }
    

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 13:13

    Try to disable all 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.
    Please also check if you get this problem when default theme is enabled.
    Let us know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 12:54

    Hello,

    We do not have the problem on our test site, so, please, provide wp-admin access in Private Content.
    Make sure that you use latest version od plugins https://www.8theme.com/download-plugins/ also change permissions to 777 for “tmp” folder in the directory /woopress/framework/inc/really-simple-captcha.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 12:25

    I’ve created “Contact us electronics” page. Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 12:19

    You just need to turn off a debug mode in wordpress https://codex.wordpress.org/Debugging_in_WordPress and check if you have any error message on the white screen.
    Also, contact your hosting provider and confirm that file_get_contents() function is enabled.
    Let us know results.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 12:16

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 12:13

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:46

    Hello,

    1,2. Add this code in Custom css for mobile:

    .top-bar {
        display: block;
    }
    .header-type-17 .header-top {
        margin-bottom: 35px;
    }

    3. Try to add -100px margin-top in column settings of red text.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:26

    woopress/woocommerce/archive-product.php file.
    We recommend to make changes in a child theme to prevent of losing modifications after theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:18

    Hello,

    I do not see the problem. Is it solved?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:11

    Please read in our documentation about theme update https://www.8theme.com/demo/docs/woopress/#!/installation_upgrade.
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code and SKIP Setup Wizard.

    Also, update all required plugins https://www.8theme.com/download-plugins/ (To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins). To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:08

    Hello,

    Unfortunately, there is no such option to display the description of category after products.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:02

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade
    Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
    Don’t forget to create backup of your files and database before starting update process.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 10:00

    You may use [brands] shortcode.
    If you plane to edit single product page in files, make changes in the child theme to prevent losing them after theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:51

    Hello,

    Current theme version is not compatible with latest woocommerce version.
    Unfortunately, I can’t say exact date of theme update.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:44

    Hello,

    You may use Loco Translate plugin to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for TheLeader theme).
    Feel free to ask if you have any questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:40

    Hello, @rfrigge,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:37

    Hello,

    You may add Brands widget in Shop page sidebar or Single product page Sidebar (Appearance > Widgets).

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:33

    Hello,

    Did you make backup before the update?
    To solve the problem with checkout, you need to solve issue of outdated files, so please delete “woocommerce” folder, which is located in wp-content/themes/legenda/ and upload woocommerce folder from the latest theme archive that you may download on ThemeForest.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:27

    Hello,

    Please provide screenshots of elements which fonts you want to change. Make sure that you set needed fonts in Theme Options > Typography. Also, please provide wp-admin access in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:19

    Hello, @Rob van Gils,

    Did you sort out? http://prntscr.com/h1q0og

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 09:15

    Hello, @scorleo,

    Please check “test menu item” in your menu http://prntscr.com/h1pyfp > http://prntscr.com/h1pyj4 > https://prnt.sc/h1pyo6.
    Also, you have a lot of menu items. Try to increase PHP max input vars limit to 8000 or 10000, because seems existing limit is not enough for you menu.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 08:59

    Hello,

    1) You use multiple plugins at the same time, for the same function (for example remove query strings option is included into W3 total cache plugin, also you have installed separate plugin) + you try to add another code to funcionts.php file, this may cause your problem.
    2) If you want to make some changes in the theme, then use a child theme.
    3) We would recommend you to update theme and all plugins that come bundled with our theme. Because new version of plugins are also optimized.
    4) Also, we would recommend to contact specialists who will help you to optimize your site in the best way. Our support does not include optimization service.
    5) Fix the server side before proceed to the next steps http://prntscr.com/h1pmg8 http://prntscr.com/h1pmu3
    6) If you face problem with parsing javascript try to exclude head.js file because it has owl carousel scripts that do not support this option.
    7) Disable plugins that you don’t use. Every plugin slows down your site if it is enabled.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 08:58

    Hello,

    Go to Woocommerce > Status > Tools > Create default WooCommerce pages then go to Woocommerce > Settings > Products > Display > set Shop page http://prntscr.com/h1prug

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 25, 2017 at 08:52

    Hello,

    If you get an error: “Are you sure you want to do this?”, it usually occurs when either the PHP memory limit or max post size for WordPress has been reached. See XStore Theme Requirements. The easiest workaround for this is to install XStore through FTP https://www.8theme.com/documentation/docs/theme-installation/ . Alternatively, you’ll need to change several settings, either on WordPress, or on your web host.

    Regards

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    Viewing 61,320 results - 61,291 through 61,320 (of 68,187 total)
Viewing 30 posts - 61,291 through 61,320 (of 68,187 total)
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