Hello Javito,

Thank you for reaching out to us with your query. We appreciate you providing the screenshots to help us understand the issue better.

Regarding your difficulty in adding an inner section or creating two columns on the individual product page using Elementor, please read this article – https://elementor.com/help/inner-section-widget/ “Inner Section cannot be used within another Inner Section.”

The next way can be used to set 2 elements in a row – https://we.tl/t-21AqeuNxSV

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Kombajn88,

Thank you for contacting us and for using XStore.

1/ We have reviewed your page and confirmed that the border issue has been resolved. You can view the current status here: https://prnt.sc/GyJVO4a65N9c. Could you please confirm if you have made this adjustment?

2/ https://prnt.sc/KEE1ggABdTzO – templates are not set for products which means they can’t work. Settings from Theme Options > WooCommerce > Shop > Products Design works fine – https://prnt.sc/VOT76aHDn6-9

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

“But regarding the initial problem, I still hope to find a solution, thank you.” – the space issue was solved for your Shop page.

Best Regards,
8Theme’s Team

Hello shopsangam,

Thank you for reaching out to us with your concerns.

We kindly request that you review the following topic for detailed information: https://www.8theme.com/topic/dom-size-issue-in-pagespeed-and-footer-showing-in-pagespeed-are-diffrent/

Should you require personalized customization services, we kindly invite you to submit a request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel This will enable you to engage directly with our team of technicians.
Please note that customization services are subject to additional charges. The precise amount will be determined after a thorough review of your specific requirements.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @Asmit Kumar Sah,

We appreciate your prompt response.

Please clear the cache and check how it works now.

Best Regards,
8Theme’s Team

Hello Aulakh, Sam,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/LTjHXrKXg3lA To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Warm Regards,
The 8Theme Team

Hello, @Asmit Kumar Sah,

We appreciate your prompt response.

Could you please provide temporary wp-admin access? We need to check your settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello hafunerix,

Thank you for contacting us and for using XStore.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-features/xstore-sales-booster-feature-safe-secure-checkout/

Best Regards,
8Theme’s Team

Hello Burak,

Please try to edit the product description using Elementor now (we’ve added an element to the single product layout https://prnt.sc/mNjuzetG5_Fe ).

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query. We understand your concern about changing the theme without losing the existing data on your website.

Please be aware that if the previously installed demo content is not removed, there is a possibility that the new demo version may not be installed correctly on the existing site. We recommend performing a test on a staging site by creating a full copy of the current site.

Another solution can be using XStore Studio which allows to import sections from different demos https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello spirtx,

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello spirtx,

Thank you for contacting us and for using XStore.

Please provide a detailed video of customer actions and the problem.

We can’t see the issue on your site right now – https://prnt.sc/8TqS1wBC8MLG

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.
If the problem is independent of the theme, contact the support of the WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello Bagwani,

We hope this message finds you well. Could you please provide some screenshots to help us better understand your request? Additionally, a more detailed description would be greatly appreciated.

Best Regards,
8Theme’s Team

Hello Honey Mohaniya,

https://prnt.sc/iPbmBvLbk_Ec

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello lassadmin,

Thank you for reaching out to us with your query.

To address your query, please navigate to Theme Options, then select WooCommerce (Shop), proceed to Checkout, and finally adjust the settings in the Company Name Field to Hidden.

What exactly texts do you want to change on the checkout page?

Best Regards,
8Theme’s Team