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Viewing 30 posts - 60,451 through 60,480 (of 68,223 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 15:38

    Hello,

    Sorry, but unfortunately, this request falls to the customization and out of the general support responsibility, in this case, you can contact these guys for the customize service: WP-Kraken team.
    Hope you understand this matter, thank you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 15:36

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 15:35

    Please try to add this code in Theme Options > Styling > Global Custom css:

    .content-product .product-title {
        height: 45px;
    }
    .content-product .price {
        margin-bottom: 34%;
    }
    .shopswatchinput {
        position: absolute;
        left: 50%;
        transform: translateX(-50%);
        bottom: 13%;
    }
    @media screen and (max-width: 1200px) {
    .shopswatchinput {
        bottom: 8%;
        width: 100%;
    }
    }
    @media screen and (max-width: 480px) {
    .shopswatchinput {
        bottom: 16%;
    }
    .shopswatchinput .wcvaround, .wcvaswatchinput {
        width: 18px !important;
        height: 18px !important;
    }
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 15:01

    You’re welcome!
    1. Please try this:

    .blog .content, .products-grid, .product-content {
        border-right: 1px solid #e6e6e6;
    }

    3. Could you please provide wp-admin access in Private Content?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:52

    Hello,

    Please give me full access to your admin panel, because now I cant see plugins section.

    You need to fill Integration fields, please follow these steps http://prntscr.com/heoxim

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:36

    Hello,

    You need to create Footer static block. Please read more https://www.8theme.com/demo/docs/woopress/#!/0_footer
    To get VC editor in the static blocks go to Visual Composer > Role Manager > Post Types > Custom > tick needed elements.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:34

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:19

    Hello,

    Please try to activate theme now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:18

    4. My Account page relates to Woocommerce plugin, and you have to edit their files or search for Woocommerce extensions to change it. Unfortunately, I can’t recommend any such plugin, because we didn’t test these with our theme. But we recommend you to make file changes in a child theme.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:11

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    1. Please use such screenshot maker as Lightshot to provide screenshot link in Private Content.
    If you need the line on all pages where you have right sidebar, you may simply add this code in Theme Options > Styling > Custom css:

    .sidebar-right {
        border-left: 1px solid #e6e6e6;
    }

    2. Could you please provide some screenshots about this problem to help me understand more?
    3. Please try to change it in Theme Options > Styling > WooCommerce.
    4. Please explain in details desired result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 14:02

    Hello,

    1. Please provide link to your site.
    2. Read this topic https://www.8theme.com/topic/use-default-woocommerce-gallery/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 13:52

    Hello,

    You’re welcome!
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 13:10

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    Please, make sure you have checked all the server requirements before the installation – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    I’ve activated Slider Revolution plugin. Please check your home page now. Here you may see categories http://prntscr.com/hengn2, change it or upload own images > http://prntscr.com/hengxu.

    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 13:02

    You’re welcome! 🙂
    This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 11:44

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 11:36

    Hello,

    It is marked as required, but on my test site, the chat works fine even without it.
    Read more – https://www.8theme.com/faq/ (I have a message about plugins activation. Where can I get purchase code?).
    If the chat is not showing, you need to check all settings or provide me wp-admin access in Private Content, so I could check it.

    Do you use Massive Addons for Visual Composer plugin or Ultimate Addons for Visual Composer?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:46

    Hello,

    Thanks for the topic. Hope you are having a nice day.
    Please go to Edit home page > Page Layout > Logo image for this page and Use custom footer for this page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:44

    In this case, you may wait for theme update.
    Or try one more time to fix the problem. I’ve sent portfolio.php file to your email. Please rename your current portfolio.php and upload new one, then select Permalinks > Common Settings > Post name and check the problem https://www.criticalenvironmentsolutions.co.uk/brand/berkshire/.
    In case the problem will be fixed, you may delete the old portfolio.php file, if it won’t help – delete new file and rename the file back. Let me know result.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:35

    Please change this code:

    #st-trigger-effects {
        display: none !important;
        visibility: hidden;
        opacity: 0;
        pointer-events: none;
    }

    to

    #st-trigger-effects {
        margin-left: 5%;
    }
    .mobile-nav .widget_nav_menu {
        display: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:27

    You’re welcome!
    Feel free to ask if you have any other questions.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:23

    We can’t connect to your FTP.
    Do you have any limits for users from other countries?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:21

    Hello,

    Hope you are having a nice day.
    Yes, you may update woocommerce. We didn’t find compatibility issues of this plugin latest version with our theme latest version.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:15

    You need to change or delete this custom code (Theme Options > Custom css):

    #st-trigger-effects {
        display: none !important;
        visibility: hidden;
        opacity: 0;
        pointer-events: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 10:01

    Unfortunately, without success.

    Please try to edit woopress/framework/portfolio.php file ( search ‘seatings_for_permalink’ function )
    https://gyazo.com/10edee89fce193d7d1551de4a4c802d0
    change to
    https://gyazo.com/4856aa2cd79b384acbaee86ad847809e

    if( isset( $_POST['brand_base'] ) ) {
    				update_option( 'brand_base', sanitize_title_with_dashes( $_POST['brand_base'] ) );
    			}
    			if( isset( $_POST['et_brand_permalink'] ) ) {
    				update_option( 'et_brand_permalink', sanitize_title_with_dashes( $_POST['et_brand_permalink'] ) );
    			}
    
    			if( isset( $_POST['brand_custom_base'] ) ) {
    				update_option( 'brand_custom_base', sanitize_title_with_dashes( $_POST['brand_custom_base'] ) );
    			}

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:42

    Hello,

    We can’t connect via FTP, there are errors:
    Error: Connection timed out
    Error: Could not connect to server

    Please check the credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:27

    Oh I see, you uploaded “Main / Background Image”, to change it you need to upload Cover Image http://prntscr.com/hekndj, for example, you may upload here screenshot of the first second of your video.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:22

    Hello,

    We are glad to hear that you sorted out.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:19

    Hello,

    All available options for sidebar you may find in Theme Options http://prntscr.com/h7pox2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:16

    Hello,

    Hope you are having a nice day.
    Mobile menu starts from 992px. If you want to change this breakpoint it requires a lot of additional style customization. But you may add this code in Theme Options > Styling > Custom css > Custom CSS for mobile landscape (481px – 767px):

    .header-logo img {
        max-width: 60%;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 24, 2017 at 09:05

    Hello,

    Please provide wp-admin and FTP access in Private Content and we will fix it on your site, also it will be fixed in next theme update.

    Regards

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    Viewing 60,480 results - 60,451 through 60,480 (of 68,223 total)
Viewing 30 posts - 60,451 through 60,480 (of 68,223 total)
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