Hello, @jhweb,

Please provide wp-admin and FTP access in Private Content.

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.

“My account”, “Logout” and “Sign in” relate to default woocommerce functionality, so you need to check woocommerce > settings > Accounts.
Also, check if the same issue persists only with our theme or with default Woocommerce Storefront theme too.

Regards

Hello,

Thanks for the topic.
To change the size of the product images go to WooCommerce > Settings > Product > Display > Image settings and don’t forget to regenerate thumbnails after changes(use Regenerate thumbnails plugin).
On our demo https://www.8theme.com/demo/woopress/boxed/?post_type=product we use – http://prntscr.com/hgnzs7
Please read more about image sizes – https://docs.woocommerce.com/document/fixing-blurry-product-images/

Regards

You’re welcome!
Let us know if you need any further assistance.

Regards

Oh I see, it was custom css code for Home page – http://prntscr.com/hge66h I’ve deleted this part of custom code, please check.

Please note that mages size for the blog posts you can adjust in Theme Options > Blog & Portfolio > Blog > Images sizes for blog. If you are using Blog elements don’t forget to set image size in element settings http://prntscr.com/gjp6lx in another case, it will use medium size.

Also, you need to update theme https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and update all plugins https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.

Please make sure that you use latest version of Massive Addons for Visual Composer https://www.8theme.com/download-plugins/

Regards

You’re welcome! 🙂
Let us know if you need any further assistance.

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.

Please try to update theme via FTP https://www.8theme.com/demo/docs/royal/#!/installation_upgrade and update all required plugins: https://www.8theme.com/download-plugins/ http://prntscr.com/gtwfrk
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.

Did you create footer as static block? if yes, simply edit the block using VC. Also please read our documentation https://www.8theme.com/demo/docs/royal/#!/9_footer and watch https://www.8theme.com/videos/ (Royal – WordPress ThemeEngine – Footer Set Up).

In our theme it is not possible to show wishlist link in header or fixed header, it’s possible to implement only by additional customization in files. This service is not included in our support but you may contact WPKraken team to get help with this.
Hope you understand this matter, thank you.

Let us know if you need any further assistance.

Regards

Hello,

Thanks for the topic. Hope you are having a nice day.
The problem relates to Screets Live Chat plugin.
Reply from the plugin author:

Open “wp-content/plugins/screets-lc/core/library/titan-framework/js/min/wp-color-picker-alpha-min.js” file
Change the content of that file with this one: https://raw.githubusercontent.com/kallookoo/wp-color-picker-alpha-plugin/master/wp-color-picker-alpha.js
Clear browser cache
Refresh chat options

You may use https://javascript-minifier.com/ to minify content of the file.

Regards

You’re welcome!
Let us know if you need any further assistance.

We would be happy if you share your experience of using the product and the support quality you received. You can rate our product on Themeforest http://prnt.sc/d256m6 https://themeforest.net/downloads
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

Hello,

Hope you are having a nice day.
Please try to add this code in Theme Options > Styling > Custom css:

@media screen and (min-width: 1200px) {
    body.bordered {
        border-top: 20px solid;
    }
}
body.bordered .template-container {
    width: 100%;
    float: left;
    margin-top: 0;
}

Regards

I am glad that you sorted out.

Regards

We need your accesses to be able to check the problem deeply and recreate it on our test site. In case if the problem relates to our theme, it will be fixed also in next theme update.

Regards

Hello,

Hope you are having a nice day.
You may add this code in Theme Options > Styling > Custom css:

#breadcrumb {
    display: none;
}

Regards

Hello,

1. Theme options > Single Product Page > Ajax “Add To Cart” (for simple products only) > Off.
2. Please check now.

Regards