Hello Scal23,

Thank you for reaching out to us with your query. We are delighted to assist you in setting up your WooCommerce site for selling ink cartridges.

For a store where customers need to filter by printer brand and model to find compatible ink cartridges, you can select any of our demos and create there Brands and Categories, associate them with products, and use next filters for the Shop sidebar – https://prnt.sc/6u0Q5cxZ_QDo

However, to provide you with the best possible recommendation, we would appreciate more details about your specific needs and preferences. This will help us tailor our advice to better suit your project.

Please feel free to respond at your convenience, and we will be more than happy to further assist you in choosing the perfect demo content for your store.

Best Regards,
8Theme’s Team

Hello Mark,

We hope this message finds you well. We have reviewed the screenshot you provided and noticed that it includes third-party plugins. Please be aware that these plugins are not included with our theme package, and we are not the developers of these plugins.

For assistance with these plugins, we recommend contacting the authors directly. They will be able to provide you with the most accurate and helpful information.

You are using the latest version of the WooCommerce plugin already https://prnt.sc/Vsw36l-7Fl20

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello MustafaPatel,

Thank you for reaching out to us.

Could you please provide the URL of the page containing the text you mentioned? We have noted that the information is outdated and needs to be revised.

Upon reviewing your website at https://cel*****e.com/, we observed that the demo content has been installed. Do you require any further assistance from our side? Please describe specifically what you would like to receive.

We look forward to your response.

Best Regards,
8Theme’s Team

Hello Asmit Kumar Sah,

Thank you for contacting us regarding the loading behavior of your website.

Upon reviewing your site, we were unable to observe the issue you mentioned. To assist you further, may we kindly ask which browser you are using? Additionally, it would be extremely helpful if you could provide a video recording of the problem as it occurs.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello danijel,

Thank you for reaching out and for your kind words about our theme. We are thrilled to hear that you are satisfied with your purchase!

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Prloha,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Zaid,

Thank you for contacting us and for using XStore.

Please follow this article and watch a video – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Marc,

Thank you for reaching out to our support team. We regret to hear about your dissatisfaction and are here to assist you in resolving any issues you may be facing.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

You can do:
– Theme Options > General > change Site width;
or
– Theme Options > Header builder > Main menu > reduce Content Zoom;
or
– Theme Options > Header builder > change layout from https://prnt.sc/-YeC4XpKsKlR to https://prnt.sc/prT-A2CtuSG4

Best Regards,
8Theme’s Team

Hello Kalpesh Prajapati,

Thank you for reaching out to us with your query.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

To assist you effectively, could you kindly provide temporary wp-admin, FTP access, and video of the problem? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello joebuston,

We hope this message finds you well. Could you kindly record a video demonstrating the issue you have mentioned? For a better understanding, it is essential for us to see the actions you perform during the theme update process, the results you obtain, and the reasons you believe the update needs to be executed twice.

We appreciate your cooperation and look forward to your response.

Best Regards,
8Theme’s Team

Hello Liza,

1. Please provide FTP access, after that, we will be able to check the problem more deeply.
2. Solved via Elementor plugin settings – https://prnt.sc/t1vMcDnJKTw4
3. To remove the “Shop” from the breadcrumbs, please add the following code to your child-theme/functions.php:
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);

Best Regards,
8Theme’s Team

Dear @Katria Lesser,

We are currently unable to access your Dashboard and kindly request that you assign the administrator role to the user you created for us.

Also, please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello Solomon,

Thank you for reaching out to us.

Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme.

Best Regards,
8Theme’s Team

Hello Fernando,

Theme Options > WooCommerce > Product catalog > Default Product Sorting – these settings come from the WooCommerce plugin.
By default, the sort order for products is “Custom Ordering + Name”. Navigate to Products, then click Sorting. From this page, you can simply drag and drop the product rows to reorder them https://gyazo.com/c680776c6d72e5bddf1457442afbca87
If this doesn’t give you the desired result, we would recommend you contact support of WooCommerce plugin – https://wordpress.org/support/plugin/woocommerce/ , because our theme doesn’t have additional settings for this.

Best Regards,
8Theme’s Team