Hello Fernando,

Thank you for reaching out to us.

We would like to advise you to utilize the “Archive Products” element within the Archive Product Builder and select “Edit Template,” rather than using the “Products Grid” element. The reason for this recommendation is that the “Products Grid” element only displays products and does not support filtering functionalities.

Should you require further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello Fernando,

Thank you for reaching out to us with your query. To change the text from “Añadir al carrito” to “Añadir,” you will need to modify the language files or use a translation plugin, for example, Loco Translate > edit translation of theme, WooCommerce and XStore Core plugin.

Best Regards,
8Theme’s Team

Hello Alen,

Could you please confirm if you have been in touch with the individual who modified the child theme files?
To proceed with troubleshooting, we recommend connecting to your files via FTP and renaming the “archive-product.php” file within your child theme. This action will deactivate the file, allowing you to determine whether the issue is related to code that was added by you or another party.

Please note that we are unable to assume responsibility for any custom code that our team did not implement. We appreciate your understanding in this matter.

Thank you for your attention to this issue. Should you have any further questions, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello Alen,

We hope this message finds you well. We would like to inform you that the issue you are currently experiencing is due to custom code present in your child theme. To resolve this, we kindly ask you to switch to the XStore parent theme, which should also eliminate the text issue you mentioned.

Please contact the person who initially modified your files for further assistance in making this change.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello Liza,

Thank you for reaching out to us with your query.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello bzzxzz,

Thank you for reaching out to us with your query.

We kindly request that you update the theme and Core plugin by following the links provided below:
– Theme Update History: https://xstore.8theme.com/update-history/
– Theme Update Guide: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
– Plugins Update Guide: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

Please ensure not to update the WooCommerce plugin before updating the theme in future instances.

Best Regards,
8Theme’s Team

Hello Belen,

Thank you for reaching out to us.

Could you please provide more details about what specifically you would like to accomplish and the results you aim to achieve?

Best Regards,
8Theme’s Team

Hello Alen,

Thank you for reaching out to us. We understand that you are having trouble locating the text for the shop page.

Please check your custom code in the child theme files.

Best Regards,
8Theme’s Team

Hello khurram virk,

Thank you for contacting us and for using XStore.

1/

.et-request-quote.mtips {
    left: 30px !important;
    bottom: 50px !important;
}

2/ You are using an additional plugin for the chat, and their support should be able to help you.

3/ Please provide the URL of the page where the mentioned warnings are visible and FTP access.

Warm Regards,
The 8Theme Team

Hello MEXESS,

.st-swatch-preview li.type-label.subtype-square {
    display: none;
}

https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/
, and disable “Show More Link” in Theme Options > WooCommerce > Shop Elements > Variation Swatches

Best Regards,
8Theme’s Team

Hello Gbp,

Thank you for reaching out to us.

Please go to Theme Options > Header builders > Cart > re-enter this text https://prnt.sc/r8bnEVg_lRv_ and Save changes (we can’t save with the access you provided https://prnt.sc/LRbCynqTQgBC ).

Best Regards,
8Theme’s Team

Hello Robert,

We hope this message finds you well. Could you please downgrade the PHP version to either 8.1 or 8.2 and verify if this resolves the issue?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello Ahmed,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Mohammed Abrar,

We suggested activating an alternative theme to ascertain whether your current issue is unrelated to our theme. For further assistance, we recommend contacting WooCommerce support at: https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team